The staff at this place will do all they can to get you what you need. We had to have the refrigerator and garbage disposal replaced in our one bedroom, but it was done very quickly and efficiently and without any attempt to save money and not do it. One of those things they don't know about until they're told, right? Maintenance also helped us connect an adaptor we bought to connect a game console and dvd player to the TV.
They are GREAT with kids, at least if you let them be (some people are really standoffish when it comes to their kids, but I prefer letting my kids befriend people they interact with), and all seemed to adore my two boys. They have become a second family during our long stay.
The rooms are spacious enough. The beds are comfortable, the suite's kitchen area is ample for prepping all kinds of meals, and they'll do what they can to provide random needs not regularly supplied. They have a daily meeting with housekeeping staff and discuss comments they've received, along with steps to improve on any complaints. They are very good at working with guests and keeping them happy, though they are obviously limited, as any place is, by schedules and job requirements (i.e. leaving the desk for a long period, opening the pool despite safety issues and serving breakfast past serving time aren't reasonable expectations).
They also do a great job of keeping walks and lots plowed and cleared of snow in the winter and even the management gets involved in whatever they need to do, no "better-than-that" attitudes about manual labor from them.
Overall, I would definitely stay here again and would recommend this place to anyone coming to the area. It's convenient to a LOT of sights in the area, and not much farther from Providence Airport than Logan, with no toll to get there!! ;-)
A great choice for a place to stay!








