We brought 4 kids with us including our 7 month old daughter to stay at the hotel for the weekend and go to Coco Key water park. With my husband being legally blind, i was worried and anxious over logistics. The bellman Steven was what made our stay over the top amazing. From bringing in our bags to checking in with us periodically during our stay, to chatting with my husband while he waited for our take-out order, to delivering my kids fresh baked cookies (after asking permission), he truly went above and beyond to make our stay wonderful. The hotel itself was beautiful, clean and very family friendly! The kids loved the family suite (could have used another chair or sofa but managed). The only thing that could be improved on was a manager Saturday evening speaking harshly to Steven (in front of my husband no less) for speaking with my husband and keeping him company. With his limited eyesight, Steven made him comfortable as there was a function going on that evening that put a lot of people in the hotel lobby. I'd love to tell that manager that no only was him scolding Steven in front of a guest inconsiderate but that Steven was actually helping a guest of the hotel be comfortable.
We will most definitely be back again thanks to Steven's hospitality!!!
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Boston North Shore is just 19 miles from downtown Boston and Logan International Airport (BOS), and a short drive from historic Salem. Ideally located for meetings, weddings, business travel and families, our Danvers, MA hotel offers 363 spacious guest rooms & suites (newly renovated in 2013) featuring contemporary decor and excellent amenities. Savor a warm, freshly baked DoubleTree cookie and make the most of our comforting amenities, including our business center, lobby coffee shop where we proudly serve Starbucks(R), full service restaurant and lounge, and on-site Atlantis Sports Club & Spa. ... more less
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- Also Known As:
- Coco Key Hotel And Water Resort - Boston
- Sheraton Ferncroft Hotel
- Sheraton Danvers
- Danvers Sheraton