Andrew was the best from the time I spoke to him on the phone because mariah(front desk manager never returned either one of my two voicemails) until I checked out. He brings a fun but perfessional attiude. He went above and beyond the call of duty to make sure all the needs of my husband and I was met from food, water resort, arcade, our room, and even the pool. I wish he was going to be there on a permanent basis because I would come back every year. I would recommend this hotel for everyone from couples to familys because it was nice having everything you need without leaving the hotel. I want to thank you andrew once again for all your kindness.

The Mclemores.........

Two adults and two children were in our party, when we checked in on the 19th of January, for a few hours at Coco Key (seperate review).
The entire staff at this hotel, that we met, were very courteous and attentive.
The first floor room was very clean with a king bed that was soft. The children's beds were very hard, but they managed. Next day's buffet breakfast was ample, but cold. Yes, this property could use some minor fine tuning, but a clean room, and a soft bed, is all this family needs.

My daughter and I just stayed here this past week while she attended a dance convention at the hotel. I had heard that the hotel was not great while it was under previous management. However, upon arrival I was very happy with the appearance of the hotel and the staff. Even though the hotel was completely full because of the dance convention the staff did a great job and were very friendly and helpful. Our room was very comfortable and clean. The heatlh club attached to the hotel was unexpected and quite handy. Our daughters enjoyed the large indoor pool and a group of us worked out in the morning. Kudos to housekeeping as they kept with the restroom use of all the dancers. My only small complaint was with the elevators which were very slow and usually full. We resorted to climbing the stairs each time because of the wait. I think that not all were working which will probably be fixed shortly.

Overall, the visit was a good one. My wife, 3 yo daughter and 1 yo son stayed overnight and went to the Coco Key water resort (separate review) that is attached to the hotel. For a Hilton property, it definitely needed some upgrading. We rated in one of the Family Suites on the first floor. The room was ok. Old and worn, for sure, but very comfortable and the separate kid's area was perfect. The thermostat was very difficult to control - it was either hot or cold. Nothing in between. The staff was extremely pleasant and helpful throughout our stay. We were able to check in early and use the hotel pool before coco key opened. It was very clean and nice. The breakfast buffet was pretty average as well. All the normal options, but it was clear that the hot items had been out for a while. I was satisfied, but not blown away.