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All 9 Danvers hotels

DoubleTree by Hilton Hotel Boston North Shore: Traveler Reviews

3.5 of 5
50 Ferncroft Road, Danvers, MA 01923 (Formerly CoCo Key Hotel & Water Resort - Boston)
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DoubleTree by Hilton Hotel Boston North Shore
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Ranked #3 of 9 hotels in Danvers
Most recent review
4 of 5 stars Reviewed January 22, 2013
KimM250 Boston, Massachusetts
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118 reviews from our community

    Trip type
Traveler rating
    42
    29
    19
    11
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Date Rating
Boston, Massachusetts
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Very nice recently renovated hotel!”
4 of 5 stars Reviewed January 22, 2013

My daughter and I just stayed here this past week while she attended a dance convention at the hotel. I had heard that the hotel was not great while it was under previous management. However, upon arrival I was very happy with the appearance of the hotel and the staff. Even though the hotel was completely full because of the dance convention the staff did a great job and were very friendly and helpful. Our room was very comfortable and clean. The heatlh club attached to the hotel was unexpected and quite handy. Our daughters enjoyed the large indoor pool and a group of us worked out in the morning. Kudos to housekeeping as they kept with the restroom use of all the dancers. My only small complaint was with the elevators which were very slow and usually full. We resorted to climbing the stairs each time because of the wait. I think that not all were working which will probably be fixed shortly.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask KimM250 about DoubleTree by Hilton Hotel Boston North Shore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew H, Manager at DoubleTree by Hilton Hotel Boston North Shore, responded to this review
January 23, 2013
Dear KimM250,

We are so delighted that you had an enjoyable experience at our hotel. We had a blast seeing all of the talented dancers with your group and being able to provide the great customer service we strive for. We look forward to having you back next year for the event and hopefully before then.
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CT,USA
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
“Worked for what we needed”
3 of 5 stars Reviewed January 19, 2013 via mobile

Overall, the visit was a good one. My wife, 3 yo daughter and 1 yo son stayed overnight and went to the Coco Key water resort (separate review) that is attached to the hotel. For a Hilton property, it definitely needed some upgrading. We rated in one of the Family Suites on the first floor. The room was ok. Old and worn, for sure, but very comfortable and the separate kid's area was perfect. The thermostat was very difficult to control - it was either hot or cold. Nothing in between. The staff was extremely pleasant and helpful throughout our stay. We were able to check in early and use the hotel pool before coco key opened. It was very clean and nice. The breakfast buffet was pretty average as well. All the normal options, but it was clear that the hot items had been out for a while. I was satisfied, but not blown away.

Stayed January 2013, traveled with family
Was this review helpful? Yes 1
Ask Getaway4Now about DoubleTree by Hilton Hotel Boston North Shore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew H, Manager at DoubleTree by Hilton Hotel Boston North Shore, responded to this review
January 23, 2013
Dear Getaway4now,

I am delighted to see that we were able to meet your initial needs of being able to check-in early and that you were able to enjoy the water park! I have addressed your comments with our team, as we are always striving for perfection, and know when you return, that your comments will be even more phenomenal.

Thank you for the review!
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Coventry, Rhode Island
1 review
2 helpful votes 2 helpful votes
“Most recent stay”
5 of 5 stars Reviewed January 17, 2013

If you have stayed here the past couple of years [as have I] and was left less than impressed [as was I] You Must Return!!! It has changed and I was extremely satisfied. For a business traveler this is a must stay. The staff was great, room was cozy, the food and drink was very good and priced right. Nothing better than landing, eating, and relaxing without having to "drive" more and more and more. The "managers" evening with treats and a staff open to feedback was refreshing. I will return and will share this information with my client so they can refer the good word to other road warriors. TY Peter

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask pierre r about DoubleTree by Hilton Hotel Boston North Shore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew H, Manager at DoubleTree by Hilton Hotel Boston North Shore, responded to this review
January 23, 2013
Dear Pierre R,

It was a pleasure getting to know you during our Manager's Reception. I thoroughly enjoyed reading your review as I know you are a well-seasoned traveler. I have shared your kind remarks to our staff and they are ecstatic to see that there hard work is paying off. We look forward to having you back and if you need anything, please call me!
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maine
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Absolutely Wonderful!!!!”
5 of 5 stars Reviewed January 15, 2013

We have stayed at this facility in the past when it was under other management. The makeover to this hotel was not only to the structure and appearance but showed in the upbeat attitude of the employees as well. We were treated like royalty. Everyone smiled and asked how we were and if there was anything anyone could do for us from the cleaning staff on our floor to the concierge to the reservation desk staff to the hostesses and wait staff in the restaurant. Both my husband and I remarked on it repeatedly. We'll definitely be back!!!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask thgi about DoubleTree by Hilton Hotel Boston North Shore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew H, Manager at DoubleTree by Hilton Hotel Boston North Shore, responded to this review
January 17, 2013
Dear thgi,

We are pleased that you were able to enjoy our "new" property. We have put immense efforts into upgrading our building for our guests and are delighted to see you and your husband appreciate the enhancements. As for the staff, they are a high-energy, high-service team and are thrilled that you all enjoyed it!

We look forward to having you back soon!
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Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
“Fun & relaxing”
5 of 5 stars Reviewed January 14, 2013 via mobile

We had a great time and excellent service! I would go back and reccomand anyone to visit the double tree, especailly if you have kids. Coco key was very fun and excellent. The breakfast was great. The arcade was very fun and entertaining.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Lvrzjnny1991 about DoubleTree by Hilton Hotel Boston North Shore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew H, Manager at DoubleTree by Hilton Hotel Boston North Shore, responded to this review
January 15, 2013
Dear Lvrzjnny1991,

Thank you for your kind words and feedback! We are so happy you and your family enjoyed your stay and we hope to welcome you back soon!
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Additional Information about DoubleTree by Hilton Hotel Boston North Shore

Also Known As:
Coco Key Hotel And Water Resort - Boston
Sheraton Ferncroft Hotel
Sheraton Danvers
Danvers Sheraton
Address: 50 Ferncroft Road, Danvers, MA 01923 (Formerly CoCo Key Hotel & Water Resort - Boston)
Phone Number:
Region: United States > Massachusetts > Danvers
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Kids Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 hotels in Danvers
Price Range: $$
Hotel Class:3.5 star (3.5*)
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