Visited this hotel as a mini-reunion with friends. What a perfect place for that to happen with a group of 8 adults & 7 kids (ranging from 3-11). All the kids had a great time at the water park and especially loved their own space in the Family designed hotel room.
Excellent service for our large party in the lounge by James and other employees of the restaurant. It seemed like the servers knew what we needed to keep our large group happy even before we asked...awesome for parents who just kept chatting away as we reunited!
Would definitely stay there again!!

My son asked for his birthday party to be at CoCo Key. I had never even been, but I did my research and talked to a lot of people who had been and the reviews were awesome, so I gave it a shot. My experience started off with Erin, the Sales Manager - she was SUPER, especially for dealing with this Mom!!: (I am definitely overwhelmingly paranoid!! and I have an obsession with party planning too, so the combo doesn't always appeal to the help!!) Erin was kind, patient and very helpful. She went over every detail and helped me plan beginning to end!! The water park itself was awesome! The kids had a BLAST. I liked the idea that there was areas for all ages to enjoy, since some of the children were younger too. I also liked the idea of there being lifegaurds everywhere, especially since we invited 13 kids!!!! I was happy that they provided lifejackets as another safety method. Even the adults had a great time! It was so nice to get away from the cold New England weather and get some tropical fun for the day!!!
After the park, it was time to cut the cake!! Our hostess, Kelsey was AMAZING too!!!!!! I didn't bring any coordinating paper goods for our LEGO theme party, and being the party planner that I am, I was a little disappointed in myself. So, I was hoping they would supply something neutral at least. We got way better than neutral colors! She did an amazing job coordinating our main LEGO colors - blue, yellow and red, to tie in everything nicely - it looked great!! She went above and beyond to help me, even loading my stuff up and bringing it out to my car. She was great!!!!! More than one guest complimented her attentiveness and friendly personality!! (-: Thanks CoCo Key for making my son's birthday better than I ever thought it could be! Truly a memorable time for everyone. Can't wait to go back!!!!!!!!!!!!!

The hotel portion of this property is fine. The room was clean and other than a scruffy desk chair, it was in good shape. When we used the excellent water park, we were told our room keys were waterproof. Upon returning to our room (btw, this place is big and you will walk a lot), the key did not work. I walked back to the front desk in my wet suit and asked for a new key. I was told "we just repainted, you need to push on the door harder. We just had a group of asian businessmen here who couldn't open the door either. It was really funny" I told the desk worker the lock was not working and she told me I really needed to push harder. I had to ask the other desk person for a new key which worked fine.

We had dinner in the nearly empty bar/restaurant which was awful. Poor service, multiple servers who all seemed unaware of each others actions, and food and expensive. I ordered a beer when we sat down and they spent a good 20 minutes running all over to find the brand I asked for. they kept assuring me it was coming. I had 2 glasses of iced water while I waited. Finally, halfway through my entree, my lukewarm beer arrived. Breakfast the following morning was also bad. Very expensive buffett food and still a clueless staff.

Coco Key is fun. Comparable to or better than Kahuna Laguna.

Took the kids to DoubleTree for a night as a mini getaway. There is a very nice indoor water park on the property that the kids loved. It's a constant 84F without having to worry about sun block or bug repellent. The hotel must had a recent renovation, the deco is very nice and the room is decent. There is no strange smell and the room is clean.

The only issue I had was we booked a family suite which is on the first floor. I was told that all the family suites are on the ground floor. There is a microwave and a fridge in the room. Kids have their own section and TV. The kids do not seem to mind it being on the first floor thou.

Over all, it's a nice hotel.