The hotel portion of this property is fine. The room was clean and other than a scruffy desk chair, it was in good shape. When we used the excellent water park, we were told our room keys were waterproof. Upon returning to our room (btw, this place is big and you will walk a lot), the key did not work. I walked back to the front desk in my wet suit and asked for a new key. I was told "we just repainted, you need to push on the door harder. We just had a group of asian businessmen here who couldn't open the door either. It was really funny" I told the desk worker the lock was not working and she told me I really needed to push harder. I had to ask the other desk person for a new key which worked fine.
We had dinner in the nearly empty bar/restaurant which was awful. Poor service, multiple servers who all seemed unaware of each others actions, and food and expensive. I ordered a beer when we sat down and they spent a good 20 minutes running all over to find the brand I asked for. they kept assuring me it was coming. I had 2 glasses of iced water while I waited. Finally, halfway through my entree, my lukewarm beer arrived. Breakfast the following morning was also bad. Very expensive buffett food and still a clueless staff.
Coco Key is fun. Comparable to or better than Kahuna Laguna.
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