The hotel portion of this property is fine. The room was clean and other than a scruffy desk chair, it was in good shape. When we used the excellent water park, we were told our room keys were waterproof. Upon returning to our room (btw, this place is big and you will walk a lot), the key did not work. I walked back to the front desk in my wet suit and asked for a new key. I was told "we just repainted, you need to push on the door harder. We just had a group of asian businessmen here who couldn't open the door either. It was really funny" I told the desk worker the lock was not working and she told me I really needed to push harder. I had to ask the other desk person for a new key which worked fine.
We had dinner in the nearly empty bar/restaurant which was awful. Poor service, multiple servers who all seemed unaware of each others actions, and food and expensive. I ordered a beer when we sat down and they spent a good 20 minutes running all over to find the brand I asked for. they kept assuring me it was coming. I had 2 glasses of iced water while I waited. Finally, halfway through my entree, my lukewarm beer arrived. Breakfast the following morning was also bad. Very expensive buffett food and still a clueless staff.
Coco Key is fun. Comparable to or better than Kahuna Laguna.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Boston North Shore is just 19 miles from downtown Boston and Logan International Airport (BOS), and a short drive from historic Salem. Ideally located for meetings, weddings, business travel and families, our Danvers, MA hotel offers 363 spacious guest rooms & suites (newly renovated in 2013) featuring contemporary decor and excellent amenities. Savor a warm, freshly baked DoubleTree cookie and make the most of our comforting amenities, including our business center, lobby coffee shop where we proudly serve Starbucks(R), full service restaurant and lounge, and on-site Atlantis Sports Club & Spa. ... more less
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- Also Known As:
- Coco Key Hotel And Water Resort - Boston
- Sheraton Ferncroft Hotel
- Sheraton Danvers
- Danvers Sheraton