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Finsfamily - DoubleTree by Hilton Hotel Boston North Shore

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DoubleTree by Hilton Hotel Boston North Shore: Traveler Reviews

3.5 of 5
50 Ferncroft Road, Danvers, MA 01923 (Formerly CoCo Key Hotel & Water Resort - Boston)
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DoubleTree by Hilton Hotel Boston North Shore
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Ranked #3 of 9 hotels in Danvers
3.5 of 5 stars 118 Reviews
Most recent review
“Finsfamily”
5 of 5 stars Reviewed January 1, 2013
Finsfam North Haven, Connecticut
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118 reviews from our community

    Trip type
Traveler rating
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Date Rating
North Haven, Connecticut
1 review
1 helpful vote 1 helpful vote
“Finsfamily”
5 of 5 stars Reviewed January 1, 2013

My family went up for a weekend to meet our friends. We spent the entire day at Coco keys Water park, wonderful for ALL ages. The staff was excellent and the Starbucks attendant went out of her way to help us. I found the rooms to be perfect for a family and accomadating for young children. We are definetly going back:)

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Finsfam about DoubleTree by Hilton Hotel Boston North Shore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, Manager at DoubleTree by Hilton Hotel Boston North Shore, responded to this review
January 4, 2013
Dear Finsfamily,

We have shared your kind words to the Water Park team and to Brisa (the Starbucks attendant) and they have passed on a big THANK YOU! I agree that the water park is fun for all ages and look forward to having you back as our guests to be able to enjoy another adventure.
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Willington, Connecticut
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Great over night trip!!”
5 of 5 stars Reviewed December 30, 2012

My family headed up to Danvers, Mass this past weekend to spend a night at the Waterpark. What a great trip!! The hotel was great. Comfy beds. The hotel staff was extremely nice and friendly. We had 3 rooms. (3 families). The hotel moved things around for us so all the rooms were next to each other - even though they had a huge wedding going on.
The waterpark was wonderful!! We all had a blast!! There were 5 adults and 6 children ranging between the ages of 7-11. Even the 11 year old boys had a fantastic time! The temp of the water was perfect. I do agree with with other reviews have mentioned... not sure if teenagers would find it so exciting. We stayed one night and it was the perfect amount of time.
The arcade room was decent too. The kids spent an hour or two in there alone!
We had a buffet breakfast on Sunday in the hotels restuarant. SO good! Something for everyone. And again, the staff was really friendly.
We had a great time. And would recommend this hotel and this waterpark.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Shari230 about DoubleTree by Hilton Hotel Boston North Shore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew H, Manager at DoubleTree by Hilton Hotel Boston North Shore, responded to this review
January 14, 2013
Dear Shari230,

Thank you for your kind words. We continue to see excellent remarks about our service and the Water Park and I am delighted to see that you share in the same opinion of others. We look forward to having you experience our property again in the near future.
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Mansfield, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great stay”
5 of 5 stars Reviewed December 29, 2012

My family and I recently stayed at the Double Tree in Danvers for an overnight to visit friends and the waterpark. The staff was wonderful and the hotel looked as they though were undergoing some renovations. Our kids suite was great, nice and clean. We enjoyed the waterpark. Overall a great visit and would return again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask shell7435 about DoubleTree by Hilton Hotel Boston North Shore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew H, Manager at DoubleTree by Hilton Hotel Boston North Shore, responded to this review
January 11, 2013
Dear Shell 7435,

I am delighted that you had such an enjoyable experience at our hotel. We strive for providing a wonderful and rewarding experience for our guests and your kind words make me feel as though we are succeeding. We are wrapping up what I like to call a beautification, or rather a multi-million dollar renovation, and are delighted that you enjoyed our enhancements. We look forward to having you back soon and would enjoy showing you our complete product.

Thank you again!
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1 review
2 helpful votes 2 helpful votes
“Horrible”
2 of 5 stars Reviewed December 28, 2012 via mobile

At hotel right now. Checked in room not made up, fire alarm going off next door, bathroom door locks and kids are stuck in!!! Do not come here... Just noticed in my room the fire alarm in my room is pulled off the wall.... Must be the same problem my neighbors have!!!

  • Stayed December 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
Ask Mka4972 about DoubleTree by Hilton Hotel Boston North Shore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, Manager at DoubleTree by Hilton Hotel Boston North Shore, responded to this review
January 1, 2013
Dear mka4972,

I appreciate you taking the time to fill out the TripAdvisor as all guest praise and feedback is appreciated. For your future visits, we would enjoy the opportunity to rectify a frustration while you are staying at the hotel and encourage you to communicate it to us during your visit. As for a fire alarm, we take our fire emergency procedures very seriously and respond to alarms immediately. Unfortunately, it is out of our control when these situations happen. Please do contact me if I may be of further assistance and we look forward to having you back.

Sincerely,
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Peabody, Massachusetts
1 review
2 helpful votes 2 helpful votes
“great personalized customer service”
5 of 5 stars Reviewed December 25, 2012

The Double Tree by Hotel Hilton in Danvers really made our family getaway an extra-special treat. The personal and friendly attentiveness by all the hotel staff was beyond exceptional--without even our requesting, the staff offered many services to make our family get-away the royal treatment; for example, we brought a family DVD that they played on the big screen in the main room. . .JUST FOR US (of course, other guests were welcomed to join). The flexibility of being able to use our room whenever while having fun at the water park made it so ENJOYABLE.

Thanks to Andrew Hall of Double-Tree and all his staff, we have started to make this our yearly holiday family tradition (2012 is our 2nd year).

Thanks from the Belanger Family

Room Tip: Also, the king size bed with two singles in an alcove for our 2 children, really gave a nice ambien...
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask BelangerLaw about DoubleTree by Hilton Hotel Boston North Shore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin W, Manager at DoubleTree by Hilton Hotel Boston North Shore, responded to this review
December 28, 2012
Dear BelangerLaw,

We sincerely appreciate all of the compliments regarding your recent stay and have passed on your kind words to our staff. Our...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
DoubleTree by Hilton Hotel Boston North Shore
DoubleTree by Hilton Hotel Boston North Shore
3.5 of 5 stars 118 reviews
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Additional Information about DoubleTree by Hilton Hotel Boston North Shore

Also Known As:
Coco Key Hotel And Water Resort - Boston
Sheraton Ferncroft Hotel
Sheraton Danvers
Danvers Sheraton
Address: 50 Ferncroft Road, Danvers, MA 01923 (Formerly CoCo Key Hotel & Water Resort - Boston)
Phone Number:
Region: United States > Massachusetts > Danvers
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Kids Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 hotels in Danvers
Price Range: $$
Hotel Class:3.5 star (3.5*)
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DoubleTree by Hilton Hotel Boston North Shore
50 Ferncroft Road
Danvers, MA 01923
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