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“Hilton Does it Again” 5 of 5 stars
Review of Hampton Inn Chicopee/Springfield

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Hampton Inn Chicopee/Springfield
2.5 of 5 Hotel   |   600 Memorial Drive, Chicopee, MA 01020   |  
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2X Points Package
Ranked #2 of 8 Hotels in Chicopee
Warrenville, South Carolina
Senior Contributor
34 reviews 34 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
1 helpful vote 1 helpful vote
“Hilton Does it Again”
5 of 5 stars Reviewed September 10, 2013

Another great stay at a Hilton property. I often stay at Hampton Inn for business travel. This time I had my wife and 14 year old son with me. They were both very satisfied with our choice. While my wife walked the 100 or so feet to the Dunkin Donuts for coffee my son whiled away a couple of hours in the indoor pool while snacking from the on site store near the front desk. The staff was very attentive and friendly. The property is very quiet and located in an area with great shopping and many dining options. Room was spotless with a sofa offered plenty of room for the 3 of us.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HershalBK, Guest Relations Manager at Hampton Inn Chicopee/Springfield, responded to this review, December 4, 2013
We greatly appreciate the positive review. We look forward to seeing you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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254 reviews from our community

Traveler rating
    138
    76
    27
    8
    5
See reviews for
112
52
15
52
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Bloomington, Illinois
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 5, 2013

The staff at this hotel was very attentive and responsive to our needs/requests. The Lobby and check-in area was very clean and comfortable and appeared to be recently updated.

Our room was comfortable but not very clean. We stayed for four nights and was completely unpacked before we realized the condition of the floors. The carpet was damp and dirty but the hotel said it had not recently been cleaned. Our shoes stuck to the bathroom floor! For the night we just threw towels down and made the best of it. The next morning the hotel gave us credit for one nights stay and offered to move us. That was not an option for us and when we returned to the hotel the carpet was at least dry. The manager did not do a good job of admitting to the dirt. She tried to say that she and the executive housekeeper visited the room and saw no problems. We then used a make-up remover pad that the hotel provides on the floor and it was instantly black. Not much she could say.

Would we stay here again? Yes, we think this may have been isolated and it was our schedule/decision not to change rooms.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HershalBK, Guest Relations Manager at Hampton Inn Chicopee/Springfield, responded to this review, December 4, 2013
Thank you for taking the time to write this review. As I mentioned in previous responses, the staff really loves the feedback (good and bad) because it reinforces our strengths and gives us the opportunity to improve on our weaknesses. We apologize for not meeting our usual high standard of cleanliness. We hope to see you soon!
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Mountainside, New Jersey
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 3, 2013

The Hampton Inn chain is a reliable hotel when traveling in unfamiliar areas. This hotel room was spotless , quiet and well-manicured, unlike the dingy, disgraceful room at Fort William Henry, Lake George, NY. It was a pleasure to note that duvets and sheets are cleaned daily.The breakfast menu was varied, the dining room clean, and the manager was friendly and attentive.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HershalBK, Guest Relations Manager at Hampton Inn Chicopee/Springfield, responded to this review, December 4, 2013
Its always great to hear the positive comments. Thank you for choosing the Hampton Inn Chicopee.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Long Branch, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 2, 2013

We love the Hampton Inn chain and it is our preferred hotel destination when traveling. This visit was marred by the fact that we found the last guests' clothing sticking out from under one of the beds. The hotel staff was very helpful and apologetic. We were pleaseantly surprosed to get a 100% refund the next morning which we definately did not expect or ask for. We have stayed at Hampton Inns over the years and always had great service and satisfaction. We will continue to book our stays there!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HershalBK, Guest Relations Manager at Hampton Inn Chicopee/Springfield, responded to this review, December 4, 2013
Thank you for taking the time to write this review. We apologize for the concern you experienced during your stay. We strive for a high standard of cleanliness. We are glad our staff handled this situation appropriately and invoked the 100% Satisfaction Guarantee.
We look forward to your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massachusetts
Top Contributor
106 reviews 106 reviews
26 hotel reviews
Reviews in 56 cities Reviews in 56 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed August 31, 2013

Easy to gt to Umass Amherst for move in. Third floor a bit outdated. Desk staff very friendly with quick, accurate check in. Rug in corridor in bad shape. Room ok, clean. Breakfast good and hotel was quiet

Stayed August 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HershalBK, Guest Relations Manager at Hampton Inn Chicopee/Springfield, responded to this review, December 4, 2013
Thank you for your review. We appreciated the comments. We have completed renovations in the lobby and breakfast area. We are currently scheduled to begin the next phase. We hope you will stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2013

Great value with a nice robust breakfast, clean rooms and very helpful staff. We had a bike we had to store overnight and they found a solution. I like the fact that the duvet covers were washed daily.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HershalBK, Guest Relations Manager at Hampton Inn Chicopee/Springfield, responded to this review, December 4, 2013
Thank you for the great feedback. The staff does a wonderful job. We appreciate you staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 22, 2013

We stayed at this hotel on our way to a wedding in Maine - it was a halfway stop on our way - great location off the expressway. Very clean and comfortable with a friendly staff. Excellent complementary breakfast and pleasant atmosphere. We would definitely reccommend staying here.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Chicopee/Springfield

Address: 600 Memorial Drive, Chicopee, MA 01020
Phone Number:
Location: United States > Massachusetts > Chicopee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Chicopee
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Chicopee/Springfield 2.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Hampton Inn Chicopee Hotel Chicopee
Chicopee Hampton Inn

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