I stayed at CBI with my extended family for a special occasion. After hearing for years about how wonderful it was, I couldn't wait to experience it all first hand.
The best parts:
The rooms were great. We stayed in the cottages, and loved being away from the main resort. Beds we very comfortable, appointed well, quiet and we had a great view.
The facilities were top notch. Pool was gorgeous. Tennis courts well maintained. Grounds were lovely.
Book a fire pit when you are there. We enjoyed our last night together around one, and it was fantastic.
The Stars dining room was outstanding. I'll review that separately in the restaurant section.
The slight misses, that with a few tweaks would have made all the difference:
Weeks prior to our arrival, I arranged with the concierge a few surprises for our guests of honor. We spoke a few days before check in to confirm, and there were some important details that were missed. Thankfully, we caught them and were able to make the necessary corrections.
However, somehow the notes in our record did not translate, as some of the surprises wee leaked to the guests of honor, which really disappointed me. And when I called the concierge to discuss, I didn't get a response until the next day.
The laundry truck was always parked right outside our door, blocking my car. Oftentimes left running.
The fire pit was great, but we were surprised to be asked if we had our own lighter fluid and lighters to start it. They brought the wood, but no kindling, and had to go back for the accelerant. When they're charging $125 for the use of the pit, I'd think those things would be part of the fee. Also, the kid they sent down with the firewood didn't know how to start a fire.
Overall, attention to detail is not a strength. I do understand the challenge in hiring and adequately training seasonal help, but you expect more from a place like CBI.
If you're not planning a special event, you will have a perfect experience. If you are, check and recheck and double check your specifications with multiple people. And keep your expectations low for a flawless execution.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to review Chatham Bars Inn Resort and Spa on Trip Advisor, we greatly appreciate your feedback and 4 star rating. We also appreciate your highlighting some of the “best parts” of your visit inclusive of our cottage accommodations, resort facilities and dining outlets.
Report response as inappropriate
I am sorry that we missed our mark with some important pre arrival details of your visit, specifically with our concierge desk. I am however relieved to learn that we are able properly resolve, despite a delay in response on our part. In addition regarding your bonfire booking and how it was handled on our end, left much room for improvement. I agree that in this instance our attention to the finer details were lacking in some simple areas of communication and follow up. I have discussed your comments with some members of our staff already so that we can immediately focus on the opportunities you kindly pointed out, so that continued training and coaching can be provided for our seasonal workforce.
Again, we appreciate both the positive and constructive feedback; your comments allow us to focus on our constant quest for improvement and quality service. We hope to see you again in the future and if I can be of any assistance to you during the booking process in effort to ensure that no detail has been overlooked, please call my office at 508.945.6710 anytime, I am happy to assist with your arrangements.
Chatham Bars Inn Resort and Spa
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.