ROOM: It was our first stay at the Highlander Motel. We found our rooms to be very clean, but outdated with no decoration and not enough furniture in the room. We were a family of four and took a room with two beds. There were only two chairs in the room, so only two of us at a time could sit down - not good if you want to play games with the kids in the evening etc.. On the positive side we were happy to find a refrigerator & a coffee maker in the room.
CHECK-IN: when we were checking in, all we got is a very cold reception; the front desk person didn't even introduce herself. There were no welcoming words, not even a standard "hello-welcome-to-Highlander-Motel". Actually, an initial mail from a robot at Webmaster.com confirming our reservations, was more pleasant & warm, than all the subsequent contact we've had with Highlander Motel front desk/employees.
CHECK-OUT: before we left, I went to the office to see if I still needed to pay/sign for the remaining balance. The lady at the front desk initially said I was all set, but then checked her slips, and informed me I still needed to pay. I did... however, upon my arrival at home, I noticed on my credit card statement that I was double-charged. When I contacted Highlander, the reception lady replied "I know I questioned you when you said you owed but you insisted that you had just done the deposit". In reality I asked if I still needed to pay & sign for the balance; surely, I did not insist to be double-charged.
In the end the money was refunded back to my credit card, but it took several emails & days before it was done.
CONCLUSION: All in all it was not a pleasant stay. Considering the money we paid for the pretty outdated room, I would have expected a bit more hospitality. I do not recommend and I will not be staying at this place again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.