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“Cape Cod” 4 of 5 stars
Review of Queen Anne Inn & Resort

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Queen Anne Inn & Resort
3.5 of 5 Inn   |   70 Queen Anne Road, Chatham, MA 02633   |  
Hotel amenities
Ranked #6 of 10 Chatham B&B and Inns
Aurora, OH
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Cape Cod”
4 of 5 stars Reviewed October 22, 2013

We attended a wedding in the Chatham area and our friends were all staying at the Queen Anne, so we went along. We really enjoyed this place.

The Inn is a Bed & Breakfast and the staff was wonderful! All the staff went the "extra mile" to make sure all your needs were met. They had a small bar and served appetizers in the evening, as well. My wife wanted to order tickets to an event & they took care of it. Another time, one of the guest wanted a drink after it was closed - they re-opened and served them - very accommodating. You felt like part of the family.

This place is also in easy walking distance to the quaint shops and restaurants of Chatham.

Rooms had internet and a small TV and cozy, but comfortable.

Highly recommended

Stayed September 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QAI-Management, Manager at Queen Anne Inn & Resort, responded to this review, October 25, 2013
Thanks for the kind words and recommendation, Don. I'm delighted to hear you and your wife had such a pleasant stay with us. ("You felt like part of the family"—that's exactly how we hope all our guests feel.) If you're ever back in Chatham, we'd love to host you again!

All the best,

Petya Feeney
Innkeeper-Manager
Queen Anne Inn
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166 reviews from our community

Traveler rating
    75
    43
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    14
    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Boston, Massachusetts
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 22, 2013

We stayed in a double room. When we got there, the room smelled musty, probably from the dirty oriental rug on the floor. It was a tiny room. The bathroom sink was rusty. The water pressure in the shower was very weak. The toilet had a hard time flushing. There were water stains on the disgusting wallpaper. And we had the worst nights sleep of our lives. You could hear every footstep up and down the halls and from the room above us. The mattresses were HORRIBLE. We had one bed that was dented in the middle of the mattress, and the other bed was so stiff when you moved you could hear the bedsprings. I've stayed in better 50.00 per night motels, to think we paid over 300.00 for one night, and the "complimentary" breakfast was lame and didn't cater towards someone who can't eat gluten. Pitch a tent on the beach, it would be more comfortable than staying at this outdated eyesore.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QAI-Management, Manager at Queen Anne Inn & Resort, responded to this review, October 25, 2013
I'm very sorry to hear you didn't enjoy your stay, Deesyms. We hope our guests find us charming and historic, not outdated and uncomfortable, and it's disappointing to hear we fell short. Did you happen to bring any of your complaints to our attention at the time? Had we known about the issues with your room or your gluten allergy, we would have done our best to accommodate you. Most of the items on our breakfast menu are gluten free, not to mention that we very often make gluten free pancakes and toast upon request.
Regardless, I appreciate your constructive criticism and will certainly keep it in mind as we make updates in the future.

Again, I apologize for your experience, and I welcome you to call me at (508) 945-0394 if you'd like to discuss your visit in further detail.

Sincerely,

Petya Feeney
Innkeeper-Manager
Queen Anne Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed October 20, 2013

When we arrived at the hotel we were given a very small room that was cold. They did accommodate us to a room with two double beds which was bigger but as we went in the Fall, the room was also cold. Heat was turned on and off by the hotel but there was no way to control the heat in your room. All rooms in the main hotel are on the street front which makes the room noisy. The window air conditioner allowed for the cold air to come through along with the noise. The hotel needs updating. The beds were not comfortable. Once you book this hotel you are informed that there are no refunds if you wish to cancel. This is a lesson learned and we would not book under these conditions again.

  • Stayed October 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QAI-Management, Manager at Queen Anne Inn & Resort, responded to this review, October 2, 2014
I'm sorry to hear you had a disappointing stay with us. The comfort of our guests is our top priority, which is why we switched you to the larger room. It sounds like you still weren't comfortable after the switch, though -- my apologies for that. Since we have to maintain control of the thermostats (our building is old and very sensitive to temperature changes), we have extra blankets for guests who get chilly. I know that doesn't fix the problem entirely, but it's the best we can do.

Even though I wish you'd had a better time, I appreciate your constructive criticism and will keep it in mind as we make future updates and renovations. (For now, we can certainly make our refund policy clearer. Thanks for the feedback on that.) If you'd like to discuss your experience directly, please don't hesitate to give me a call at (508) 945-0394.

Sincerely,

Petya Feeney
Innkeeper-Manager
Queen Anne Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denman Island, Canada
Top Contributor
55 reviews 55 reviews
32 hotel reviews
Reviews in 39 cities Reviews in 39 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 16, 2013

We had a lovely room which was bright overlooking the garden and swimming pool. A lot of care was taken with the garden as a gardener was thereeach day. The rooms overlooking the garden had balconies with various types of furniture. ( I think they were replacing the balcony furniture slowly) Our wicker furniture on the balcony was ready for replacement)
There breakfast provided was good and served at the table by very pleasent staff. All the staff were very friendly and would do anything to help.
The location was good with a grocery store for buying lunches just down the road, a laundremat and the town all within walking distance. Lots of restaurant and a cinema in the town.

Room Tip: Pick a garden room as the ones facing the road although quite have no outside seating.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QAI-Management, Manager at Queen Anne Inn & Resort, responded to this review, October 17, 2013
Thanks for the kind words. It's wonderful to hear you had an all-around pleasant stay with us. I'm especially glad that you enjoyed our garden—we take a lot of pride in it. We are also in the process of updating our balcony furniture, as you noted. (My apologies that yours had seen better days.)

Thanks again for sharing your experience. If you ever return to Chatham, we'd love to welcome you back.

All the best,

Petya Feeney
Innkeeper-Manager
Queen Anne Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Meriden, Connecticut
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 29, 2013

We stayed here with a groupon and got a good rate for the romantic garden room. The service was wonderful, the breakfast excellent. I have dietary issues that the staff of the inn was very happy to accommodate, and they did with a smile. The private balcony was especially enjoyable. Our room was spacious with a two sink vanity, lovely sitting area and private balcony. The hand painted murals in the room were lovely.

The only down side was the outdated decor. The bathroom was outdated, the tv has to be 20+ years old (granted in a romantic room you may not want to watch a lot of TV - but...). I think the hardest thing to get past was the very uncomfortable mattress :(, also tired.

Overall the service outshines the rooms, but even with my reduced rate it was still an expensive 2 night stay. For that kind of nightly fee, I wish it had been a little less tired decor and a much newer mattress.

But overall, we would stay again, the staff was that friendly and helpful.

Room Tip: The garden side rooms face the back side of the house and have balconies. The street that the inn is...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QAI-Management, Manager at Queen Anne Inn & Resort, responded to this review, October 1, 2013
Although I'm pleased to hear you were impressed with our service, Susan, I'm sorry you didn't have the 5-star experience we aim to deliver. Thanks for the constructive criticism—we'll certainly take it into consideration as we make future updates and improvements. Hope to have the pleasure of hosting you again someday!

All the best,

Petya Feeney
Innkeeper-Manager
Queen Anne Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 28, 2013

Stayed here for 2 nights between New York and Boston. All the staff were friendly, helpful and available. It is a good location, a short walk to the main street of shops and restaurants, and altho the weather wasn't quite warm enough for us to use, the pool looked lovely. It is an original timber framed building so allowances have to be made ie creaky floors, little soundproofing, etc. However that does not excuse the thin contract carpet in the hallways, 1960's decor and spot lights, splap dash paint work, cracks in the sink, etc. We had continental breakfast which was a choice of fruit salad, yoghurt OR cereal plus a plate of toast and cakes brought to your table - there was no choice. If you wanted fruit AND yoghurt you had to pay extra. No coffee making facilities in room which nowadays is standard and no iron in room or to borrow - they would press items for a charge. All in all not good value, given the price we paid for the room it all felt just a bit penny pinching.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QAI-Management, Manager at Queen Anne Inn & Resort, responded to this review, July 15, 2014
Thanks for taking the time to give us some constructive criticism. We want to give our guests an all-around enjoyable stay, and we'll certainly look into making some upgrades to shake the "tired" feeling you describe. If you're ever back in Chatham and are up for giving us another chance, we'd love to host you again.

All the best,

Petya Feeney
Innkeeper-Manager
Queen Anne Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Becket, MA
1 review
3 of 5 stars Reviewed September 23, 2013

Having read the recent reviews I wonder if we just hit it wrong with this Inn. The front desk staff were not friendly and helpful - and often not even there. The lobby coffee - supposedly available from 7-8 am was not ready till almost 7:30 am our first morning. The wait staff in the restaurant were friendly and provided good service. I would rate the food as average though...with no local or homegrown ingredients often found at Inns. The room was adequate but there were no plastic laundry bags nor ironing board/iron. I understand if the age of the Inn may prohibit in room irons, but a note regarding the availablity of such might have been nice. We had to call twice after making the reservation to get an email confirmation several days after our booking. We didn't feel the Inn was run very efficiently and I agree with other reviewers.....seen better days. It was adequate but didn't make me want to return.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QAI-Management, Manager at Queen Anne Inn & Resort, responded to this review, September 27, 2013
I'm sorry you had a lukewarm experience with us. We aim to run our hotel as efficiently as possible, so it's disappointing to hear you found fault with our service. Thanks for letting me know about the coffee and front desk situation. I'll have a word with my team about being more prompt and available. Please note that the only time they are not at the desk is when they are assisting other guests. We try to e-mail confirmations to our guests promptly. If you recall, there was unfortunately a typo in your e-mail address, which was corrected and a new confirmation followed immediately!
Even though I wish you'd enjoyed your stay more, I appreciate your candid feedback. If you're ever back in the area and up for giving us another chance, we'd love to host you again.

All the best,

Petya Feeney
Innkeeper-Manager
Queen Anne Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Queen Anne Inn & Resort

Address: 70 Queen Anne Road, Chatham, MA 02633
Location: United States > Massachusetts > Cape Cod > Chatham
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 10 B&Bs / Inns in Chatham
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Queen Anne Inn & Resort 3.5*
Number of rooms: 31
Official Description (provided by the hotel):
The Queen Anne Inn Café & Lounge is one of Cape Cod's most beautiful full service inns. Named after Queen Anne of England, the inn is located in Chatham, MA, a picturesque fishing village on the outer Cape Cod. This over 165 year-old building was transformed to a traditional inn in the 1800’s. We are proud to be New England’s oldest continually operated inn, offering a historic setting combined with modern amenities to create a romantic ambience.We have everything you’ll need under one roof, with more activities available at your fingertips. The relaxing environment at the inn is made up of a dedicated staff, delightful rooms, a very private restaurant with an excellent chef and a large garden with a sparkling pool, exercise room and private Massage Sanctuary. Guests can also experience everything the beautiful town of Chatham has to offer. Whether you want to relax at the nearby children friendly beach, go on a biking or fishing adventure, stroll through the shops on Main Street or take a day trip to Martha’s Vineyard, Chatham offers something for everyone year round! ... more   less 
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Also Known As:
Queen Anne Hotel Chatham

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