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“A missed opportunity” 2 of 5 stars
Review of Queen Anne Inn

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Queen Anne Inn
3.5 of 5 Inn   |   70 Queen Anne Road, Chatham, MA 02633   |  
Hotel amenities
Ranked #6 of 10 Chatham B&B and Inns
United Kingdom
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
“A missed opportunity”
2 of 5 stars Reviewed August 12, 2013

I waited until our return home before writing this review in order to compare our experience at the Queen Anne Inn to the other historic B&B we were staying in during our US stay. Sadly the comparison is not favourable.

The Queen Anne is an old building and we were not expecting state of the art amenities, but good service and a convenient spot to stay in Chatham. It was great to borrow some towels and beach chairs on one day so we could go to the beach.

Our experience was clearly not the same as other reviewers during the summer. Our room had an odd smell, that in the end we decided was the a/c unit. The a/c units in both the room and the bathroom were very noisy but were needed as the room was very warm. One of the chairs on the balcony was broken and speedily removed when this was reported, however we had to ask again for replacement and then one of the replacement chairs was not in the best condition and difficult to sit on.

It was the breakfast service that was the real frustration. The first day it was fine, our oatmeal and pastries arrived without any real wait. On the second morning we were told that they were out of oatmeal - OK, however I still do not understand why it took close to an hour for a bowl of bran flakes and a plate with muffins, toast and pastries to arrive, the waitress tried to excuse this as due to a large group arriving unexpectedly . However the long wait for a continental breakfast was repeated on the third morning - a long delay for the order to be taken, another 20 minutes to be informed they still did not have any oatmeal, my bowl of fruit arrived at this point but it was another 15/10 minutes for a bowl of bran flakes to arrive for my husband. Another hour for breakfast.

We were then asked for a compulsory $4 gratuity per day for breakfast included in the room rate on check out, when I eventually tracked someone down to give our keys to as there was no one on the reception desk at check out time.
It was expensive - £800+ ($1200) through Trailfinders for three nights - and we felt the worst value of our holiday.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QAI-Management, Manager at Queen Anne Inn, responded to this review, August 14, 2013
I'm sorry to hear your stay with us was a disappointment. You're absolutely right—an hour wait for breakfast is quite excessive. I know it's too late to make a difference, but I apologize for the delay and will have a word with my team about it. I'll also speak with them about your chair situation and difficulty tracking down a staff member at checkout. Our service is usually on point, so I can't imagine what went wrong. Regardless, thank you for bringing the matter to my attention; it's never too late for a training opportunity.

If you're ever in Chatham again and are up for giving us another chance, we'd love to have you back. I know we can do much better.

Take care,

Petya Feeney
Innkeeper-Manager
Queen Anne Inn
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144 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Cleveland Heights, Ohio
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 5, 2013 via mobile

Everyone has a different travel style. Mine varies by destination and mood. If you are looking for a home away from home in a historic inn that has maintained it's character, I can't recommend the Queen Anne highly enough. Each of our three rooms were unique. It felt in many ways like staying in the guest room of a good friend who has a lovely old home. Charm and character may be two of the most overused words in TripAdvisor reviews but both are truly appropriate for the Queen Anne. Each staff member with whom we had the pleasure of interacting were also very friendly, from breakfast room staff to desk staff to innkeepers to groundskeepers. Joanie deserves a special mention for treating each of us like a friend. I also commend the staff for grace under pressure; we had the misfortune of seeing a guest be a bit unreasonable but witnessed the staff diffusing the situation with a firm but gracious touch.
The breakfasts are generous, including the continental breakfast. The default for egg dishes appeared to be a firm yolk so be specific if you would like a runnier yolk. We did indulge in the artisanal cheese and prosciutto plate one evening and it rivalled a cheese plate in a high end restaurant for selection and flavor. Although the inn doesn't officially provide room service, our cheese plate was delivered to our room upon request with the offered tip refused. But then again, at the Queen Anne, guests are treated as valued friends, not customers....
If I'm in Chatham again, I will definitely return to the Queen Anne Inn.

Stayed August 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QAI-Management, Manager at Queen Anne Inn, responded to this review, August 9, 2013
Thanks so much for the kind words. The warm, personalized stay you describe is exactly what we strive to give our guests, and it's encouraging to know we were right on point. I'll be sure to share your review with Joanie, too—she'll be delighted to read it. Hopefully, we'll have the pleasure of hosting you again in the future!

All the best,

Petya Feeney
Innkeeper-Manager
Queen Anne Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Concord, New Hampshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 31, 2013

After researching our options on the internet, we chose the Queen Anne after speaking with Joanie and the Innkeeper Manager Petya we decided this would be our choice. We arrived on Sunday morning and borrowed some towels and beach chairs and headed out for a day at the beach. We returned back to the Inn and Joanie checked us into our 2 bedroom cottage. It was amazing..We have stayed at a lot of different places and this was one of the top ones. I was a travel agent for many years and have stayed around the world. This was totally beyond our expectations. Not a single complaint, other than they should invest in flat screen TV's to mount over the fireplace. You couldn't really see it that well with the four poster bed, however, we didn't stay in the room that much, because it was such a beautiful stay in Chatham. Joanie, being a native Cape Codder, was very informative as to where to eat, places to visit etc. We thoroughly enjoyed the Nauset Beach that Petya had recommended that we visit. Top notch beach! My 17 and 20 year old sons loves the waves and we loved the beach for walking...it went on forever...loved it! Gabriella was our breakfast hostess each morning and she was wonderful. Very interesting to talk to regarding the exchange program that the Inn has with the staff from Bulgaria. The cottage was spotless and I will definitely recommend this property for sure and look forward to coming back. The boys loved it as well and we look forward to coming back!

Thanks again to all of you for a wonderful time in Chatham!

Lisa, Donal, Matt and Connor Loughery
Concord NH

Room Tip: We are sure the main part of the inn's rooms are just as nice as the 2 bedroom cottage.
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QAI-Management, Manager at Queen Anne Inn, responded to this review, August 2, 2013
We can't thank you enough for your kind words about our inn, Lisa! Cape Cod is not only where we work — it's our home, which is why you can always count on us to tell you about the hidden gems you should check out while you're in town. It's great to hear the cottage was exactly what you and your family needed for your visit. As you mentioned, most of our guests don't spend too much time in their rooms, but we'll certainly keep your suggestions in mind about the flat screen televisions. We'll look forward to hosting you and your family next time you're in town!

All the best,
Petya Feeney
Innkeeper-Manager
Queen Anne Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 31, 2013

We stayed 3 nights and like other reviews were enchanted by the quaintness of the Inn, some real history here.
All staff, throughout our stay could not have been more helpful, from giving us initial directions upon first arrival to booking a trip to Nantucket for us - nothing was too much trouble.
Given the history and age of the building it was not surprising that some of hotel would benefit from being modernised, like the bathroom - perfectly serviceable, if a bit tired.
That said, we thoroughly enjoyed our stay.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QAI-Management, Manager at Queen Anne Inn, responded to this review, August 2, 2013
Many thanks for the glowing review! The history and charm of our inn are our pride & joy, so it's wonderful to hear you were thoroughly "enchanted" by the quaintness. Since many of us are native to the area, you can always count on us to help you book reservations or suggest the town's best spots. We'll look forward to hosting you next time you're in town!

Best wishes,
Petya Feeney
Innkeeper-Manager
Queen Anne Inn
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East Northport, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 26, 2013

At the last minute, we were able to get reservations at this lovely Inn. We arrived to a welcoming staff making our stay a wonderful memory. It was the first time our son visited Cape Cod. The knowledgeable staff recommended wonderful restaurants and other adventures. The breakfasts were awesome. Great selections and delicious coffee. Hope to visit again soon.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QAI-Management, Manager at Queen Anne Inn, responded to this review, July 30, 2013
Thanks so much for the kind words, Lori. I couldn't be happier to hear we helped make your trip to the Cape a special one. Looking forward to welcoming you back the next time you're in town!

Best wishes,

Petya Feeney
Innkeeper-Manager
Queen Anne Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 2, 2013

I booked the Inn on Hotwire for a personal business trip and spent little time in the room. The check in was lovely and made better with a calming glass of wine and some socializing with other guests. Further, though I had to leave before breakfast opened on Sunday, the owner was kind enough to pack a couple of muffins and rise early to provide tea and orange juice to go--exceptionally nice.

The bed was comfortable and the room well-sized. I do agree with some of the reviews that the furnishings and bathroom seemed a bit like the Cape of 20 years ago. That said, I'd come from an extraordinary stay at the Wauwinet on Nantucket (for roughly the same price) where they'd provided me a one-bedroom cottage with a living-room, fireplace and large bathroom with walk-in closet, so the Queen Anne definitely suffered by comparison. The QA certainly compares with a Holiday Inn or the like but with a little more originality--o cookie-cutter rooms and interesting touches. It was a pleasant stay but to compare with Chatham Bars or even Ocean's Edge, the QA needs a refresher.

  • Stayed March 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QAI-Management, Manager at Queen Anne Inn, responded to this review, June 7, 2013
Thanks for the honest feedback. As one of the oldest continually operating hotels in New England, we aim to capture and preserve the Cape Cod of the past. I can certainly appreciate if our facilities weren't quite to your taste; historic inns aren't for everyone. That being said, we want to give all of guests a pleasant, memorable stay and are always welcome to constructive criticism like yours. I appreciate the good words about our staff and service, too, and I hope to have the opportunity to welcome you back someday.

All the best,

Petya Feeney
Innkeeper-Manager, Queen Anne Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 1, 2013 via mobile

We had one night in Chatham and if it hadn't been for the fact we were on s tight schedule, two nights at the Queen Anne would have been lovely. We were given such a lovely welcome by Joanie and the team. Our room was splendid with en-suite and a little sitting room plus our own jacuzzi room upstairs where we enjoyed a bottle of champagne and our private balcony. We had a very romantic evening followed by a lovely breakfast. The town is very quaint and we stopped into Chatham Squires where we enjoy a drink and a bite to eat. We had wished we had stayed there for dinner but we went to Pates which was disappointing. Overall though our time in Chatham was most enjoyable. The few extra dollars for room 43 were very well spent too.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QAI-Management, Manager at Queen Anne Inn, responded to this review, June 7, 2013
It was our pleasure to provide a lovely stay for you. Thanks for letting us know that you enjoyed everything about the room and atmosphere, and we'll be sure to share your compliments on the service with our staff. Should you return to Chatham, we hope to see you again.

All the best,

Petya Feeney
Innkeeper-Manager
Queen Anne Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Queen Anne Inn

Address: 70 Queen Anne Road, Chatham, MA 02633
Location: United States > Massachusetts > Cape Cod > Chatham
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 10 B&Bs / Inns in Chatham
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Queen Anne Inn 3.5*
Official Description (provided by the hotel):
The Queen Anne Inn Café & Lounge is one of Cape Cod's most beautiful full service inns. Named after Queen Anne of England, the inn is located in Chatham, MA, a picturesque fishing village on the outer Cape Cod. This over 165 year-old building was transformed to a traditional inn in the 1800’s. We are proud to be New England’s oldest continually operated inn, offering a historic setting combined with modern amenities to create a romantic ambience.We have everything you’ll need under one roof, with more activities available at your fingertips. The relaxing environment at the inn is made up of a dedicated staff, delightful rooms, a very private restaurant with an excellent chef and a large garden with a sparkling pool, exercise room and private Massage Sanctuary. Guests can also experience everything the beautiful town of Chatham has to offer. Whether you want to relax at the nearby children friendly beach, go on a biking or fishing adventure, stroll through the shops on Main Street or take a day trip to Martha’s Vineyard, Chatham offers something for everyone year round! ... more   less 
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Also Known As:
Queen Anne Hotel Chatham

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