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“Want it right the first time?... Don't go here.” 1 of 5 stars
Review of Sammy's Deli

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Sammy's Deli
57 WINN St, Burlington, MA 01803
(781) 272-5955
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Ranked #24 of 110 Restaurants in Burlington
Cuisines: Delicatessen
Restaurant details
Winchester, Massachusetts
1 review
2 helpful votes 2 helpful votes
“Want it right the first time?... Don't go here.”
1 of 5 stars Reviewed March 28, 2012

Unfortunately, Sammy's lacks competence when " busy" and gives HORRENDOUS CUSTOMER SERVICE!!!!

We ordered our office lunch from Sammy's today as we often do. We ordered 2 California salads for delivery. We only got one. When we called Sammy's to inform them of the mistake they were very apologetic and sent the 2nd salad down. This took a while but we understood. When we open the original salad that was delivered it wasn't a California salad, it is was a buffalo chicken. We called Sammy's AGAIN alerting then of the second mistake and explaining that we only get a half hour for lunch and that our half hour was way over .

The woman on the phone asked what she could do for us. I politely asked to have the correct salad delivered and that the amount of the salad be refunded by gift certificate. SAMMY'S"S REFUSED!!! We were told that they would pick up the wrong salad and bring a new one and that is all they would do because this was "costing a lot in gas". Sammy's caused us to miss lunch and then suggested "take it home for dinner."

I feel Sammy's should have done more to make this right.

  • Visited March 2012
    • 3 of 5 stars Value
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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6 reviews from our community

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Rating summary
Date | Rating
  • English first
  • Any
English first
Senior Reviewer
9 reviews 9 reviews
8 restaurant reviews
5 helpful votes 5 helpful votes
“subs and soups are spectacular”
5 of 5 stars Reviewed March 1, 2009

subs and soups are spectacular

Was this review helpful? Yes 1
This review is the subjective opinion of an individual contributor and not of TripAdvisor LLC.

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