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“Great food - completely awful everything else” 2 of 5 stars
Review of Gigi's Roast Beef & Pizza

Gigi's Roast Beef & Pizza
5 Center St, Burlington, MA 01803-3014 (Formerly Pizzeria Villafranca)
781-328-0957
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Ranked #54 of 104 restaurants in Burlington
Cuisines: Pizza
Restaurant details
Massachusetts
Top Contributor
93 reviews 93 reviews
48 restaurant reviews
Reviews in 39 cities Reviews in 39 cities
47 helpful votes 47 helpful votes
“Great food - completely awful everything else”
2 of 5 stars Reviewed September 24, 2012

Here's a sad Saturday night saga: once upon a time two weeks before the horrible visit, we had been to Villafranca as it had been so highly recommended by a foodie friend. We went on a weekday night and had an amazingly fine pizza, chosen from a full Italian menu.
Take two (or don't, we never will again): we return with a party of eight on a Friday night, having made a reservation. When we arrive they have never heard of us but give us a table which in retrospect we think should have rightfully gone to a party of 11 that came in right after us.
The menus were COMPLETELY DIFFERENT than two weeks before. Now: a pizzeria menu with a few Italian boilerplates (veal/chicken parm,etc), nothing like the menu we had brought home.
There was a guy singing in the tiny room. He wasn't bad BUT HE HAD A VERY LARGE SOUND SYSTEM. VERY MUCH LARGER THAN A ROOM SO SMALL COULD HOLD. WE COULD NOT HEAR THE WAITRESS AS SHE TRIED TO TELL US THE SPECIALS SO NO ONE ORDERED ANY SPECIALS. The meals took forever. The drinks never arrived, even though there were two or three staff behind the bar serving a total of maybe seven drinkers.We asked for pitchers of water. They came after a half hour but were never to be refilled when emptied, though we asked and asked as we parched away.
My husband's meal arrived 45 minutes after ordering, when the rest of us were finished. The waitress stayed as far away as she could. I swear we were polite through the entire miserable experience. At some point the singer took a break and we could hear each other again.
The food was very very tasty. EVERYTHING ELSE WAS SO HORRIBLE. Maybe it's different during the week but the menu has drastically changed and not for the better. This is a place that doesn't know what it wants to be and I'll never go back even if they do find out. Take out or BEWARE.

  • Visited August 2012
    • 4 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 5 of 5 stars Food
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7 reviews from our community

71% Recommend
    3
    2
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Billerica, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Great pizza!”
5 of 5 stars Reviewed June 13, 2012

Their pizza is simply delicious! have had it several times and it never disappoints. The recently opened restaurant is also nice - plenty of selection, decent prices and tasty food!

Visited April 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge
1 review
1 helpful vote 1 helpful vote
“A Classy Italian Restaurant and Bar....”
5 of 5 stars Reviewed June 7, 2012

A true Italian taste experience!...Service at the bar was excellent - the bartender Taylor was great at recommending wines & entrees which my wife loved! Definitely on our list of favorite restaurants for Italian food and service!

  • Visited May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woburn, Massachusetts
Senior Contributor
45 reviews 45 reviews
28 restaurant reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
“Terrible service-overpriced food”
2 of 5 stars Reviewed January 5, 2012

We waited 45 minutes for an appetizer and 1 hour 20 minutes for our entree. One waitress doing most of the work with alot of other help standing around. The people the owner seemed to know were waited on promptly and their food arrived in half the time ours did.
The food was good, but not worth the wait or the price. We will not be back and won't recommend it to anyone else.

  • Visited January 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
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Boston, Massachusetts
Senior Reviewer
8 reviews 8 reviews
5 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Great Place, Great Pizza, Great Authentic Italian feel!!”
5 of 5 stars Reviewed November 18, 2010

I mean, if you love pizza and italian foot like i do, want it quick without sitting down and tipping...go here, best pizza i've found out of boston yet....it's real italian and sure to please...family run, family feel, i love going in there, and the portions are unreal.

    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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