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“Great place for Xmas Break” 5 of 5 stars
Review of Hilton Garden Inn Burlington

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Hilton Garden Inn Burlington
3.0 of 5 Hotel   |   5 Wheeler Road, Burlington, MA 01803   |  
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2X HHonors Points
Ranked #2 of 6 Hotels in Burlington
Certificate of Excellence 2014
GreenLeadersSilver level
Osterville, United States
1 review
“Great place for Xmas Break”
5 of 5 stars Reviewed December 31, 2013

Great value for money. Convenient to friends and family, as well as the famous Burlington Mall. I plan to stay there again next Xmas! Next time, I'll try to use the pool and gym. The restaurant and bar area looked warm and inviting - but no time to try with busy holiday activities.

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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539 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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English first
springfield, ma, United States
1 review
4 of 5 stars Reviewed December 30, 2013

This was our first time at this hotel. The manager was the best. She was friendly upon our arrival, efficient with our check in. Lobby was impressive - tastefully decorated. Salt water pool was a treat. Breakfast was very good.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palo Alto, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed December 28, 2013

Not one of the better hotels I've stayed at.

We are a family of 4 and requested a room with two beds. The rooms with 1 bed are the same size as the ones with 2 beds, so all the empty space was taken up by the second bed. There was barely enough room to stand up, turn around, and sit back down.

We had two laptops but only one desk. We had clothing for 4 but only one small dresser with 3 drawers which fit only one of our clothes. There wasn't even enough room to put our suitcases. The room was just a total disaster. I don't understand how they put a family of 4 in such a tiny room.

Shortly after we checked in, one of the hotel staff unlocked our door and walked in without even knocking, and then said "oops" and walked back out. Never had this happen to me in any hotel room before, and I do a lot of travel.

The interior of the hotel (room and hallways) is very old, dated , and a little rundown (like the rest of Massachusetts). One of the ice machines was broken, the elevators have broken buttons with wires coming out of them, pieces of mirror frame were missing, etc.

The breakfast buffet was edible but everything was straight out of a frozen bag or canned. Not one item was freshly made.

Our room wasn't given any glasses (only paper cups). I went to the bar and asked for 2 glasses and was given 2 dirty glasses. It was covered in grease and had bits of food stuck to it. I gave them back and asked for 2 CLEAN glasses and was given 2 less-dirty glasses. When I ate in the restaurant, I noticed that the silverware was not clean. It looks like they rinse their dishes with water but don't use any soap. They certainly don't sanitize.

The area below the window had a constant cold draft and the heat was always turning on and off. The room was extremely dry.

I'd stay here again if there was absolutely no other option. I'd rather spend a lot more to stay at a better/newer hotel with bigger rooms.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Granby, Massachusetts
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 28, 2013

Great place to stay, very clean, friendly staff and great food. This Hilton Garden Inn is in Burlington, MA this is outside of Boston and is off route 95/128. Easy off/on highway. Plenty of parking with many locale restaurants near by.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Hampshire
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 21, 2013

The hotel was in excellent condition. Loved the fire in the lobby! The room was wonderful - nice looking and CLEAN. We slept wonderfully and had a great time. We will definitely come back again next year!

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newmarket, New Hampshire
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 20, 2013

I was delightfully surprised at the level of accomodation at this hotel. Food was usually quite good; service very good. Room was sufficiently large adn very well equipped. No noise; good temperature control; bottom line; very pleased!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, De
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 25, 2013

Decided to stay here as my boss pointed out better rates and he was staying there. I was pleasantly surprised walking into the Hotel with updated lobby, restuarant and bar area. Check in was a breeze and the staff very nice and welcoming. Although the bed was not as soft as I liked the pillows and comforter was top quality and had a great nights sleep.

I would definitely recommend this hotel to friends and family.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Burlington

Address: 5 Wheeler Road, Burlington, MA 01803
Phone Number:
Location: United States > Massachusetts > Burlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Burlington
#1 Green Hotel in Burlington
#4 Romantic Hotel in Burlington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Burlington 3*
Number of rooms: 180
Official Description (provided by the hotel):
Our modern upscale, boutique hotel is conveniently located in the heart of greater Boston’s High –Tech and Professional Business District, 20 minutes from downtown Boston and Logan Airport. Whether coming to the area for business or pleasure, book today with our best rate guarantee and take pleasure in the many comforts of our recent $5 million property renovation. Enjoy our newly unveiled restaurant and lounge featuring contemporary New England fare and many gluten free and heart healthy options, hand crafted by Jose Pena from Sysco. Relax and unwind in our over-sized, indoor saltwater swimming pool or work out in our state of the art fitness center. Our complimentary Hotel Shuttle is available to take you to many local attractions as well as upscale shopping and dining. ... more   less 
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Also Known As:
Hilton Garden Inn Burlington Hotel Burlington
Hilton Burlington
Burlington Hilton Garden Inn

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