I chose this hotel primarily because of the location. It's a good distance between Boston and Cape Cod / Rhode Island etc. I was pleasantly surprised to find that a 10 minute walk from the hotel is a shopping center with plenty of restaurants, Macy's, gas stations etc.
On arrival there was a very large group of teenage boys hanging around the car park. At least one of them was the son of an employee. Being female, and on my own I was not pleased when several of them called out (what I guess they think were compliments) to me as I entered the hotel. This was not the welcome I had imagined.
The lady at the front desk was dealing with a very difficult customer on the phone whilst I waited. The person on the phone had cancelled at the last moment and they were being told that they had to pay for the night anyway. I felt the employee was a little short with her and could have had more training on how to deal with the situation better - especially when a customer was standing there listening.
The room itself was very nice and clean when I arrived. Like some of the hotels they request you let them know if you want your sheets changed every day. Otherwise they would only do them every three days. I was there five days and my sheets were not changed at all. On the day they should have been I returned to my room at 6pm. The room had not even been straightened up, much less cleaned. I noted however that the tip I left on the bedside table had been taken. I found the cleaning lady and she told me she'd been really busy and hadn't had time to get to my room yet. I would have accepted that. They did appear understaffed. However, she had time to go in and take my money!!!!
There is a vending machine at the hotel, both food and sodas. They also have a breakfast daily which has the usual cereals, toast, waffle machine etc. Juice, tea, coffee and milk also appeared to be on offer. I did not eat there. Plenty of parking.
There is a pool and jacuzzi. It appeared clean however there is a window between the pool and the hallway (it's an indoor pool) so everyone walking by can stand there and watch you (goes back to my earlier comment re the teenage boys hanging around out the front). I did not go swimming.
On the whole it was a pleasant hotel. They certainly need to tighten up on a few things but I think it was on par with what you're paying. I might however try somewhere else nearby next time.
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- Also Known As:
- Country Inn And Suites Brockton
- Country Inn & Suites Brockton Hotel Brockton
- Country Inn Brockton
- Brockton Country Inn