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“No customer service and poor communication and an extra $100?” 1 of 5 stars
Review of Country Inn & Suites Brockton

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Country Inn & Suites Brockton
2.5 of 5 Hotel   |   50 Christy's Dr, Brockton, MA 02301   |  
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Ranked #3 of 7 Hotels in Brockton
Augusta, Maine
1 review
1 helpful vote 1 helpful vote
“No customer service and poor communication and an extra $100?”
1 of 5 stars Reviewed April 22, 2014

When I called to see if they had any openings, the person asked for my card numbers a minute into the conversation. The room smelled of cigarette smoke, though it was non-smoking, and though they boast of cookies available all the time, there were no cookies. Also, the person said I would be charged for incidentals such as if I took anything or watched movies, which I didn't, and I was still charged $100 just in case. When I called about the charge the other person said the money would be put back into my account in 5 days. Really? Who does this?

I should have known to NOT check-in when the person told me I would be charged if I stole anything.

Room Tip: Don't plan on eating breakfast there, it's coffee and oatmeal.
See more room tips
  • Stayed April 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnBrockton, General Manager at Country Inn & Suites Brockton, responded to this review, April 24, 2014
We appreciate you bringing this matter to our attention. We understand the inconvenience an unexpected charge can cause. Please contact the general manager directly so we can resolved this matter.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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126 reviews from our community

Traveler rating
    38
    38
    27
    9
    14
See reviews for
51
30
11
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Kuching, Malaysia
Top Contributor
125 reviews 125 reviews
55 hotel reviews
Reviews in 62 cities Reviews in 62 cities
213 helpful votes 213 helpful votes
4 of 5 stars Reviewed November 13, 2013

We checked in late in the afternoon and checked out early in the morning. There was a slight stench of cigarette smoke when we first entered the room. Bed and bath rooms were clean. Wi fi was slow. Breakfast had the usual stuff. We thought of walking to the Mall, but it was unsafe to cross the highway. So we had to drive to nearby restaurants for dinner. A good overnight stay after visiting Boston and heading south to New York.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Greenbush, New York, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 10, 2013

ok where do I start...on first glance from the outside the place seems inviting. you walk in the door and well the name of the place is the country inn and well its a country style place for sure. old furniture and your wait to check in is around a half an hour. sure you book the room and you know the price but what they don't tell you is that there is another charge that you can learn about if you dare come to this hell hole. so during my wait to check in I hit the bathroom and the garbage was over flowing and well in a large bathroom and there is only one toilet. We got to our room and opened the door and instantly your mind floods with things that are wrong like the mini refrigerator that's tucked under a counter and if you don't open it just the right way you might just smash all of your fingers. if you expect to be able to sit down and watch a movie it costs you $20 per movie and the arm of the sofa has a white stain. there was a blood test strip found in the fold out bed and a nasty earing. the bathroom when you take a shower the water runs down the cloth curtain and make a sizable puddle on the bathroom floor. the counter above the refrigerator doesn't match the other wood in the room. the bed was large and hard which in this instance is a bad thing. the room went from really hot to cold in minutes leaving with no time to adjust. the breakfast needs a upgrade as well. the Marriot that I stayed in the night before was drastically better then this place. I WILL NEVER GO THERE EVER.....AGAIN!

  • Stayed November 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnBrockton, General Manager at Country Inn & Suites Brockton, responded to this review, November 13, 2013
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact the hotel directly, and ask for the General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
155 reviews 155 reviews
33 hotel reviews
Reviews in 57 cities Reviews in 57 cities
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed November 6, 2013

Just arrived from LHR and drove ca 1 hour to this country Inn for an overnight night stay on my way to Springfield.No-one to help with a car load of luggage!!!! Receptionist was friendly, quick check in. No Restaurant, no bar. Good that I read these before and bought a sandwich at the airport. Nearest "restaurants", take aways are situated on the other side of the highway if you fancy driving and searching after an overhaul flight!!! The room was spacious, comfortable, quite. No, showergel, showercap in bathroom. Sucks!!! Breakfast was more like a street corner Kiosk!!! plastic cups, stirrers, plates, serviettes. Breakfast room was tiny, some guests were simply standing in the foyer with their plastic plates and "HAVING BREAKFAST." There was absolutely nothing healthy about this breakfast - pancakes, waffles, make your own!!!!what a mess!!!The presentation of fast food (as it were) was unappealing and sloppy! I was so shocked by this kind of take away breakfast and had only coffee. I could not wait to continue my journey and stop along the way for a proper breakfast with proper tableware and proper SERVICE. In response to my review on the Club Carlson website, the GM responded and "to make good" gave me an upgrade on my next stay!!!!!!!!!!!!! Hallooo I'm definitely not taking a long haul flight to get a room Upgrade at a Highway Inn in Brockton!!!

  • Stayed May 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UNIONN=,NJ
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed November 2, 2013 via mobile

I stayed recently at this location great stay staff was very welcoming and friendly indoor pool heated awesome breakfast so much to choose from
Price was the best I could find for the town and the quietest hotel I have ever stayed ..I love the smoking option so I never have to leave ny room to go smoke outside very few places offer smoking room so it was a plus for us
Will recommend

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NH
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 30, 2013

We attended a wedding nearby and wanted something in the homeward direction. This hotel fit the bill, but the reviews were extremely mixed so we headed to the Brockton Country Inn & Suites with some trepidation. Our experience could not have been better. The woman at the front desk was welcoming and friendly. The hotel seemed well-appointed and perfectly clean. The room was equally clean and accommodating with a mini-fridge, a microwave, and a coffee-maker among the amenities. There was a pool and exercise room which we didn't use but made note of. The complementary breakfast was ample and fine though not extraordinary. All in all, we found everything to our liking.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed October 26, 2013

I intend on posting pics I think. I accidentally booked a smoking room - how bad could that be, right!? DISGUSTING. We ALL have head aches and we can not sleep. I think there is something worse in the air here - why headaches!? It is 1:15 am and my children are up and I am up not sleeping and not feeling well.

There are burn holes in the bedding, missing handle on the closet door, lights don't work, etc. I called the front desk and he told me it is too bad - they are all booked. No hotel is ever really fully booked - he just does not want to make this disgusting room right. I tried to call the club Carlson but there is no answer. Just a recording. The whole trip is ruined - I can not imagine sight seeing in a few hours with no sleep.

  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnBrockton, General Manager at Country Inn & Suites Brockton, responded to this review, November 4, 2013
As a valued guest, I want to truly apologize for the inconvenience you experienced during your most recent stay with us. I appreciate your candor and must agree that the matter was not resolved in the most appropriate manner. Please accept my sincere apologies. I would truly like the opportunity to speak with you about the error and assure you this is not common practice with our hotel. We strive to maintain a high level of customer service and satisfaction. In this instance, we truly fell short.
We are always striving towards improvements. This instance is a lesson we can learn from to ensure it does not happen again.

Please feel free to contact me with any questions, comments, or concerns.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites Brockton

Address: 50 Christy's Dr, Brockton, MA 02301
Phone Number:
Location: United States > Massachusetts > Brockton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Brockton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Brockton 2.5*
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Also Known As:
Country Inn And Suites Brockton
Country Inn & Suites Brockton Hotel Brockton
Country Inn Brockton
Brockton Country Inn

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