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“A Quiet Respite in a Busy City” 5 of 5 stars
Review of Holiday Inn Express Boston South - Brockton

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Holiday Inn Express Boston South - Brockton
3.0 of 5 Hotel   |   405 Westgate Drive, Brockton, MA 02301   |  
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Ranked #1 of 7 Hotels in Brockton
Newhall, California
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“A Quiet Respite in a Busy City”
5 of 5 stars Reviewed November 15, 2014

My husband and I have stayed here twice -- once in 2004, and in September with the USC Trojan Marching Band.

We came to Boston to play Boston College, and this was a convenient location. The staff was extremely accommodating, helpful, and polite, despite the large number of persons in our party (over 50).

The breakfasts were efficient, tasty, and cleaned up in the blink of an eye.

The cleaning staff was also very efficient and polite. Our room was comfortable and quiet, even though we faced the freeway.

And, the coffee was tasty and hot, no matter what time we had it.

The dining area was bright and welcoming, and the lounging area had a really interesting wall sculpture that I could have watched for hours.

It was situated near a shopping mall, which was very convenient, and I would stay here again.

  • Stayed September 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review, 5 weeks ago
We couldn't be happier to learn that we were able to exceed your expectations! Thank you for taking the time to share your Holiday Inn Express Boston Brockton story with us. It seems like you were able to enjoy all that we had to offer! We truly appreciate your kind recognition of our hotel staff and hope you'll visit with us again. Sincerely, Jorge Estrada Guest Service Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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77 reviews from our community

Traveler rating
    34
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    3
    5
    1
See reviews for
23
7
5
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
1 review
4 of 5 stars Reviewed November 14, 2014

Visited Boston for sightseeing and New England Patriots game at Gillette Stadium so wanted to stay somewhere central to Foxborough and City Centre. This hotel was perfect. Rooms were lovely, most comfortable beds and pillows to die for! Spotlessly clean and lovely breakfast. The staff were also very pleasant. No bar at the hotel but we did visit Buffalo Wild Wings a couple of times where the food was great or you can just have a drink at the bar and is a short walk. The only negative is that i didn't want to leave!!!!

Stayed October 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review, 5 weeks ago
Dear guest, Thank you for choosing the Holiday Inn Express Boston-Brockton for your recent visit to the area. We are very pleased to see that you enjoyed the accommodations and that our friendly staff helped to make your stay a memorable one. I agree completely that our convenient location is truly a great asset. We hope to see you again soon. Sincerely, Jorge Estrada Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
129 reviews 129 reviews
34 hotel reviews
Reviews in 57 cities Reviews in 57 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed November 12, 2014

Stayed here for one night in June. The hotel is an average Holiday Inn Express. The hotel is located around an old shopping mall. The room was comfortable and clean. The breakfast was hot and plentiful. I would stay here again if I was in the area.

Stayed November 2014, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review, November 13, 2014
Dear Guest, Thank you for choosing the Holiday Inn Express Boston-Brockton for your recent visit to the area and for leaving us a feedback. We hope you'll have the opportunity to visit us again soon to discover the new and exciting attractions and exhibits here in Boston. Warm Regards, Jorge Estrada Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norcross, Georgia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed November 11, 2014

I have never stayed at a Holiday Inn Express until a couple of weeks ago and it was for business. I decided to stay with my family after my most recent business trip concluded and I must say we enjoyed at this property. Staff was very attentive to our needs (first night, wife could not sleep due to noise of refrigerator, manager discounted our rate!). Morning breakfast was plentiful and served turkey sausage which is great alternative for those watching fat in-take (me). My sons loved the pancakes and the fact they could get as many as they want. Room was clean, beds were comfortable and although it was 4 of us in the room we did not feel cramped. My wife likes to wash clothes when we travel and she liked the fact the property had 2 washing machines. The reason for missing Excellent rating was my boys said the internet in the room was slow, but they are heavy gamers so that is relative. Overall would definitely return here for family and stay and will come back for business travel!! Cookies at the front desk were awesome!!

Room Tip: Long walk to the elevator from lobby/breakfast area so having a room on 1st floor is best if you don...
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  • Stayed November 2014, traveled with family
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review, November 13, 2014
We couldn't be happier to learn that we were able to exceed your expectations! Thank you for taking the time to share your Holiday Inn Express Boston Brockton story with us. It seems like you were able to enjoy all that we had to offer! We truly appreciate your kind recognition of our hotel staff and hope you'll visit with us again. Sincerely, Jorge Estrada Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Top Contributor
132 reviews 132 reviews
117 hotel reviews
Reviews in 116 cities Reviews in 116 cities
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed October 27, 2014

Hotel chains are hotel chains, but that doesn't make them all the same. This Holiday Inn Express is good by chain standards.
It had a respectable hot breakfast - not just the usual toasted bagels and coffee available all day, and even apple cider in the afternoons when I was there,. Staff were helpful, The gym (heavily in use when I saw it) has a reasonable sized indoor pool adjacent.
Westgate Drive is a bit of a muddle of retail and industrial, but the hotel has good access to MA28 and I93.

  • Stayed October 2014, traveled solo
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review, October 29, 2014
Dear, Thank you for choosing the Holiday Inn Express Boston-Brockton for your recent visit to the area. We are very pleased to see that you enjoyed the accommodations and that our friendly staff helped to make your stay a memorable one. I agree completely that our convenient location is truly a great asset. We hope to see you again soon. Sincerely, Jorge Estrada Guest Service Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middle Island NY
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 23, 2014

The staff was very gracious and you could tell they really enjoyed their job and the customers. They wanted everyone to enjoy their stay, and their warmth shone. The room was spotless and had a large screen flat panel tv and the most heavenly bed! The shower was even fantastic, great water pressure and a very wide shower head.

Breakfast the next morning was filling and quite good. The items were always being restocked so nothing ran out.

The cookies and hot apple cider at the counter was a very pleasant surprise!

Room Tip: They have inner courtyard rooms available but I never heard any noise and the parking lot lights did...
See more room tips
  • Stayed October 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review, October 24, 2014
Thank you for taking the time to share your Holiday Inn Express Boston Brockton story with us. It seems like you were able to enjoy all that we had to offer! We truly appreciate your kind recognition of our staff and hope you'll visit with us again. Sincerely, Jorge Estrada Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Villages, Florida
Top Contributor
190 reviews 190 reviews
84 hotel reviews
Reviews in 98 cities Reviews in 98 cities
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed October 10, 2014

Stayed 10/7.. Hotel is near shopping center with several restaurants.. Good location.. Check-in was smooth and professional. Cookies available at check in. Large parking area near front of hotel with small lot in rear of hotel. Single elevator is on back side of hotel so it's a hike from the front desk, but closer to the back parking lot.

Room was fine. Carpet was dark but appeared clean. Beds were clean and comfortable. Fridge available. TV and WiFi worked well. Bathroom fine with plenty of hot water and good pressure. Not a bad place to stay..

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOSBG, Front Office Manager at Holiday Inn Express Boston South - Brockton, responded to this review, October 11, 2014
Thank you for choosing the Holiday Inn Express Boston-Brockton for your recent visit to the area. We are very pleased to see that you enjoyed the accommodations and that our friendly staff helped to make your stay a memorable one. I agree completely that our convenient location to several restaurants in the area, are truly a great asset. We hope to see you again soon. Sincerely, Jorge Estrada Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Boston South - Brockton

Address: 405 Westgate Drive, Brockton, MA 02301
Phone Number:
Location: United States > Massachusetts > Brockton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Brockton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Boston South - Brockton 3*
Number of rooms: 122
Official Description (provided by the hotel):
The Holiday Inn Express Hotel Boston-Brockton has just completed a $1.5 million renovation. The renovation included a complete overhaul of the guestrooms, public areas, exterior facade and landscaping. Additionally, new management has been assigned to improve overall guest satisfaction. Situated at the entrance of the Westgate Mall, the hotel is immediately adjacent to Route 24 and Route 27. Thehotel's proximity to major routes and its location in a vigorously recovering market make it a prime destination for visitors." ... more   less 
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