We have been to the Terrace many times and will keep coming back for the view and general ambience. However, if this restaurant were any place else they would be out of business in a month. I'm hoping the management will wake up and realize that with better organization this could be the premier destination on Cape Cod. However, right now it is little more than a poorly managed, over-priced tourist trap that attracts those who feel a place is special if they are overcharged for marginal food and poor service. As just one example, at lunchtime today, some genius manager decided to block the ocean view from the bar with a row of potted plants! ARGH! When we went there for dinner a couple weeks ago, it was literally painful to watch the waitstaff because they seemed so disorganized. Many amongst the staff are seasonal workers from Eastern Europe. Typically, their English is excellent, and they are eager to please. However, there is no excuse for expensive hot entrees to be served cold after more than an hour because the kitchen procedures are in such disarray (specially when the bill for 2 was close to $200). Since many of the waitstaff were busily bustling around but not really doing anything productive, I have little doubt that the problem is with their organization and procedures. (In my humble opinion, a kitchen actually up on the Terrace would be a wise investment and greatly improve service.) On the positive side, the view truly is spectacular and having a cocktail at the bar with the night breeze blowing off the ocean is unforgettable. (The bartenders also are great.) So the smart customer might opt for a drink at the Terrace bar and maybe an appetizer then hop up the road a mile or so to Laurinos for dinner for better food and service at less than half the price (but no view and much less ambience.) For the management, if this review seems harsh, I'm sorry. I really like your spot and am hoping you will make some improvements in service and organization.
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