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“Good, smooth experience with bike rentals.” 4 of 5 stars
Review of Rail Trail Bike Shop

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Rail Trail Bike Shop
302 Underpass Rd, Brewster, MA
508 896 8200
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Ranked #5 of 5 Shopping in Brewster
Type: Biking Trails
Attraction Details
Chicago, Illinois
Top Contributor
60 reviews 60 reviews
Reviews in 24 cities Reviews in 24 cities
27 helpful votes 27 helpful votes
“Good, smooth experience with bike rentals.”
4 of 5 stars Reviewed January 5, 2011

I wanted to review this bike rental just because both workers were so helpful and I don't think I have every rented seven bikes before and had it go so smoothly. The gave us tips and what to look for on the trail and where to go. And also bringing the bikes back after they closed and not having to rush back was great.

Visited August 2010
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12 reviews from our community

Visitor rating
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    1
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Date | Rating
  • English first
  • Any
English first
Baltimore, MD
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Poor Customer Service and Broken Bikes!”
1 of 5 stars Reviewed November 23, 2009

We were only in Cape Cod for one night and we choose this bike rental shop because of it's later hours than other nearby options. We arrived at 4 pm and paid $25 each to have the bikes until closing. About 20 minutes into our ride the chain fell off my bike. We tried to fix it but the chain had literally snapped in half. We called the location and a bike mechanic came out to fix it. He took about 25 minutes to find us and another 15 to fix the bike. He commented that he had just fixed that bike this morning so apparently their bikes break quite a bit. By the time we were up and running it was time to head back to return the bikes.

We initially were not offered any compensation for this issue. We requested a refund for the broken bike and were offered a "rain check" entitling us to a free rental at a later date. Being in town for one night the rain check was essentially useless. We were told they have a no refunds policy. The mechanic clearly felt bad for us but told us the owner never gives out refunds and justified the broken bike by him "coming to rescue us". With a customer base that is likely 99% tourists it's probably easy for this company to get by with terrible policies and defective bikes.

There are a ton of bike rental shops in the area. Don't make the same mistake we did. Do not rent from the Rail Trail Bike Shop.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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