Let me start with the positives. For some reason we were given the wheel-chair accessible room and for those who are interested, here's what the room offers. The room has plenty of space for a chair to maneuver. The bathroom is equipped with bars for the shower and toilet and has a shower chair. There is a bath tub in the room, not a roll in shower (all though there is plenty of space in this room to convert it to a roll in shower. There is at least one hanging bar in the closet that is low enough to be reached from a wheelchair. The downside of this particular room is that the entrance from the parking lot is right by the indoor pool and the lobby reeks of chlorine. It is also adjacent to the stairwell and the elevator lobby. The mansion itself is difficult at best for accessibility.

Personally, I had no trouble with the decor of our room. It was clean and in good condition.

We were guests of a group and I have no idea what our room in the west wing of the Mansions cost,so I can't make any comments on value for price, other than to comment that I don't understand why Holiday Inn and Motel 6 can offer free internet connections while the luxury hotels have to charge for it. I can comment however on the food and service at Ocean's Edge and I have to say that it was TERRIBLE. It was like the service staff had never worked in a restaurant before

I'll start with lunch in Bayzo's. We arrived just after the pub opened. There was only one other table of guests. While my easy-to-please husband was quite happy with his meal, a sandwich (and cold fries which he wasn't planning to eat anyway), my experience was quite the opposite. I ordered the onion soup and the mussels. The soup wasn't hot enough, barely steaming; it sat before it was delivered to our table. The mussels should have been fantastic but they arrived at the table cold. I sent them back. Instead of cooking a fresh batch, they just poured off the broth and re-heated it. The mussels were still cold even if the broth was steaming. How do I know that they just reheated the broth, because they weren't gone long enough to cook a fresh batch! We weren't the only ones in our group complaining of hot food arriving cold.

Our small group dinner in the Roscommon room, a very lovely room, was even more of a disaster. First of all, when whoever was making the plans for this meeting, they were shown a huge menu with multiple choices for dinner. When the group arrived, we were told that it was restaurant week and that only a prix fixe menu was available. If the organizer had know this in advance, he would have had time to arrange an alternate venue that offered enough choices for the group. There were three choices for appetizers, four main courses and three deserts--in other words, not even close to the four page menu that was the basis for choosing to eat at the hotel. Even worse, when we arrived, they announced a substitution for one of the items.

The lamb shank was wonderful. The tuna (should have been salmon with crabmeat stuffing) and the swordfish plates all arrived overcooked and cold. One person I saw had ordered the chicken dish; her plate was cleared practically untouched. I didn't get a chance to ask her what the problem was with her meal. One man ordered swordfish and they tried to give him the tuna. They had not cooked enough swordfish and had to go cook more. That was the only plate served hot. They couldn't keep straight who had ordered what and kept putting plates in front of the wrong people 9and then clearing them to put in front of someone else). They NEVER refilled the water glasses once we started our main courses, if they ever did at all. They rushed desert, like they were trying to get us out of there. We had barely finished the main course.

Breakfast was equally a service disaster. First, it is buffet with an omelet bar (the only good part of the whole buffet). There was not enough seating and there was not enough staff on duty to cover seating in two separate rooms. After getting our meals, getting coffee, jiuce and water was like pulling teeth. They weren't ready fro the number of people in the dining room. Instead of having pitchers of water in the room, servers were running back to the kitchen to bring filled water glasses --to tables that were already set with empty glasses waiting to be filled. I watched one woman at another table being served tea; the hot water arrived, no teabag. She waited 10 minutes and had to ask twice. And forget the price. It is buffet or nothing for breakfast. I paid $22 to eat half an omelet (that's all I wanted), four strips of bacon and a cup of coffee.

All the ladies could talk about over breakfast was how terrible the food and the service was.

Would I come back here? Probably not, Given all the choices on the Cape, I'll take some place that offers free internet and won't tick me off when things go wrong. The more I spend on a hotel room, the closer to perfection I expect and the less tolerance I have when things don't go right.

Stayed in the Villages the last weekend of September, 2012. We were there for a Cape wedding that was not on property. The check-in process took 30 minutes. There was only 1 additional request made at check-in and I'm shocked that it took so long to get me the keys! The 1 bedroom suite furnishings were dated, although the kitchen and bathroom seemed somewhat updated. There was a musty, been closed up all season-long smell to the place that did not go away even though we ran the air conditioning all day to try to get rid of odor. The kitchen was well-stocked with pots, pans and dishes. There was a coffee-maker with coffee, but no tea! Additionally there was no dishwasher detergent, no dish detergent, and no laundry detergent. I phoned the housekeeping department and was told "we do not provide those amenities" quite rudely. We went to breakfast at 9:00 and there were no tables available in the room with windows. The receptionist was rude and said that if we didn't eat in the other room, we wouldn't get seated because they would close at 10am. The buffet looked delicious but wasn't. It was quite expensive and be forewarned, they charge the full buffet price even for a cup of coffee.
There was a murphy bed in the living room that could easily fall on a young child. The price of the suite was astronomical for what we received. I cannot reccommend Ocean Edge.

This resort was recommended by friends who know the area when we were attending a wedding in Harwichport. My heart soared when we drove up to register; the place looked interesting and beautiful, with gorgeous water views. Little did we know that we did not have a room in the "mansion" but had to drive down the road and across the street to the Villages. The condo style one bedroom suite was clean and had a kitchenette. The bathroom was super small, though, and there was a strong musty odor throughout. The room had sliders out to a deck and a washer and dryer. We were on the second floor and it was relatively quiet, although it did seem like an early rising five year old elephant with lots of energy running laps in the condo above us. We were very disappointed, especially since we registered in such a lovely area. The resort should do a better job of explaining the totally different types of accommodations available so that patrons can be more cautious in choosing. We would not stay here again.

Photos of the resort are spectacular, a romantic getaway was anticipated - if only the resort were that nice. When we checked in, we were advised to leave the property proceed up the road across the highway and go to the condo. The receptionist did not wish to be bothered and only checked us in under pressure - she was more interested in talking to a colleagure about a wedding party that was at the resort. Parking was across the road from where we were to to reside for the next two nights; we had to lug our luggage across the road, down a path, up two sets of stairs and finally arrive at the condo. The one bed room condo was "okay" but not the level of expected nor promised. Very low lighting, without enough watts or lamps. The bed was very hard and not even a queen or king size, though the linens were nice. The bathroom was very small; though the toiletries very luxurious. There were two window air conditioners - very loud and not convenient. The air conditioner in the living room leaked so much on the patio we could not sit out on it and enjoy the view nor air. The kitchen was very small and not useable. The ice maker was very loud and there was no light in the refrigerator. I attempted to use the washer and dryer but no clothes detergent was provided, nor dish detergent for dishes or the dish washer. No paper towels nor extra toilet paper. If the stay had been for longer than the two nights we would have checked out early. The housekeeper was very pleasant and helpful. When we checked in, I had asked for information on the facilities and was advised to look as the brochure. The resort fee is unethical since were not able to use any of the facilities. We had no idea where the minibus would take us, nor could figure out how to get to the pool.
I would recommend getting the lay of the land prior to arriving or upon check in; even if there were many wedding parties present.