Let me start with the positives. For some reason we were given the wheel-chair accessible room and for those who are interested, here's what the room offers. The room has plenty of space for a chair to maneuver. The bathroom is equipped with bars for the shower and toilet and has a shower chair. There is a bath tub in the room, not a roll in shower (all though there is plenty of space in this room to convert it to a roll in shower. There is at least one hanging bar in the closet that is low enough to be reached from a wheelchair. The downside of this particular room is that the entrance from the parking lot is right by the indoor pool and the lobby reeks of chlorine. It is also adjacent to the stairwell and the elevator lobby. The mansion itself is difficult at best for accessibility.
Personally, I had no trouble with the decor of our room. It was clean and in good condition.
We were guests of a group and I have no idea what our room in the west wing of the Mansions cost,so I can't make any comments on value for price, other than to comment that I don't understand why Holiday Inn and Motel 6 can offer free internet connections while the luxury hotels have to charge for it. I can comment however on the food and service at Ocean's Edge and I have to say that it was TERRIBLE. It was like the service staff had never worked in a restaurant before
I'll start with lunch in Bayzo's. We arrived just after the pub opened. There was only one other table of guests. While my easy-to-please husband was quite happy with his meal, a sandwich (and cold fries which he wasn't planning to eat anyway), my experience was quite the opposite. I ordered the onion soup and the mussels. The soup wasn't hot enough, barely steaming; it sat before it was delivered to our table. The mussels should have been fantastic but they arrived at the table cold. I sent them back. Instead of cooking a fresh batch, they just poured off the broth and re-heated it. The mussels were still cold even if the broth was steaming. How do I know that they just reheated the broth, because they weren't gone long enough to cook a fresh batch! We weren't the only ones in our group complaining of hot food arriving cold.
Our small group dinner in the Roscommon room, a very lovely room, was even more of a disaster. First of all, when whoever was making the plans for this meeting, they were shown a huge menu with multiple choices for dinner. When the group arrived, we were told that it was restaurant week and that only a prix fixe menu was available. If the organizer had know this in advance, he would have had time to arrange an alternate venue that offered enough choices for the group. There were three choices for appetizers, four main courses and three deserts--in other words, not even close to the four page menu that was the basis for choosing to eat at the hotel. Even worse, when we arrived, they announced a substitution for one of the items.
The lamb shank was wonderful. The tuna (should have been salmon with crabmeat stuffing) and the swordfish plates all arrived overcooked and cold. One person I saw had ordered the chicken dish; her plate was cleared practically untouched. I didn't get a chance to ask her what the problem was with her meal. One man ordered swordfish and they tried to give him the tuna. They had not cooked enough swordfish and had to go cook more. That was the only plate served hot. They couldn't keep straight who had ordered what and kept putting plates in front of the wrong people 9and then clearing them to put in front of someone else). They NEVER refilled the water glasses once we started our main courses, if they ever did at all. They rushed desert, like they were trying to get us out of there. We had barely finished the main course.
Breakfast was equally a service disaster. First, it is buffet with an omelet bar (the only good part of the whole buffet). There was not enough seating and there was not enough staff on duty to cover seating in two separate rooms. After getting our meals, getting coffee, jiuce and water was like pulling teeth. They weren't ready fro the number of people in the dining room. Instead of having pitchers of water in the room, servers were running back to the kitchen to bring filled water glasses --to tables that were already set with empty glasses waiting to be filled. I watched one woman at another table being served tea; the hot water arrived, no teabag. She waited 10 minutes and had to ask twice. And forget the price. It is buffet or nothing for breakfast. I paid $22 to eat half an omelet (that's all I wanted), four strips of bacon and a cup of coffee.
All the ladies could talk about over breakfast was how terrible the food and the service was.
Would I come back here? Probably not, Given all the choices on the Cape, I'll take some place that offers free internet and won't tick me off when things go wrong. The more I spend on a hotel room, the closer to perfection I expect and the less tolerance I have when things don't go right.
Don't let them put you in the wheelchair accessible room 101 unless you need it. It shares a wal...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.