We've been to the Courtyard once before and had a much better experience than this most recent visit. We stopped in with 2 kids a little on the late side so mentioned that we'd sit inside if it were quicker service, as it was pretty busy on the large outdoor patio. She immediately sat us and there was probably 4 other tables. We sat for about 15 minutes before we finally asked if we had a waitress. Up until then, there were 2 waitresses walking about, but not one of them made eye contact, said "Someone will be right with you," or made any attempt to approach us. Finally one of the waitresses took our drink order after I mentioned we had been sitting there for quite some time, with kids who were getting tired. Another waitress brought our drinks and apologized, saying no one told her we were her table, even though she was one of the waitresses who walked by us several times. Anyways, we ordered and our food was brought out at an acceptable time. I ordered a burger, medium, which came out torched and very overdone. Under normal circumstances I would have returned my food but the waitress made no attempt to check up on us and at that point the kids were grumpy and I just wanted to go home. I was highly disappointed. Maybe if we had come earlier and sat outside by the fun patio we would have had a better time?
If you own or manage Courtyard Restaurant & Pub, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.