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“Was ok but..” 4 of 5 stars
Review of Doubletree Hotel Boston/Bedford Glen

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Doubletree Hotel Boston/Bedford Glen
3.5 of 5 Hotel   |   44 Middlesex Turnpike, Bedford, MA 01730   |  
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Ranked #1 of 3 hotels in Bedford
Cambridge, United Kingdom
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
27 helpful votes 27 helpful votes
“Was ok but..”
4 of 5 stars Reviewed October 7, 2012 via mobile

Arrived at 1:00am exhausted after travelling for about 24 hrs, the guy on reception duty barely spoke to me and watched me struggling with two suitcases. There were trays with leftover food on the floor outside rooms and the same trays were still there days later, they need to be careful that they don't get rats. The room itself was clean and I felt comfortable. Breakfast was expensive but very nice with good waiting staff.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lynne_luongo, General Manager at Doubletree Hotel Boston/Bedford Glen, responded to this review, October 15, 2012
I am very surprised by this review, as I rarely get a negative comment on my overnight shift. I am truly sorry that his hospitality skills were not up to par. That should not happen, no matter what time you check in. On the room service note, we did go through a painful period that unfortunately you had to see, but I am pleased to tell you that we have hired 2 new wonderful room service attendants. In addition, we have devised a back up plan for tray removal in the event we have some staff hardships. Thanks for still give us a 4 rating. That was very generous of you, I believe that the next time you come, you will see why we generally get such high ratings, most of the time. Thanks!
Lynne
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439 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
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English first
Rockland, Massachusetts
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 30, 2012

We were very impressed with the room and courtyards. Very nice for a wedding event in a beautiful setting. Loved the pool. Nice showers in the changing area. Breakfast was very good with many choices. Not impressed with lunch. It seemed there were 6 waitstaff and 3 dining parties yet we waited way too long for service. The wrong cheese came on the burger. Upon its return the chef had scraped off the wrong cheese and turned the burger over to microwave new cheese. My fish in the fish and chips was not completely cooked. The kids chicken tenders were way overdone. The clam chowder, however, was excellent

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lynne_luongo, General Manager at Doubletree Hotel Boston/Bedford Glen, responded to this review, October 14, 2012
Thanks for your 4 rating even though it seems like our restaurant let you down at lunch. I am not sure what went wrong but sent this review to the Executive Chef. I am happy that the rest of your trip was up to our usual standards. My apologies!
Lynne
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Cambridge, United Kingdom
Top Contributor
50 reviews 50 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 30, 2012

This is an excellent hotel for exploring Boston (the front desk can give you driving directions to the Alewife MBTA station, whence you can access most things of interest). Rooms are very well appointed and comfy, and the WiFi and business centre are complimentary and work very well. Breakfast is not included, but it's decent value and there's a wide selection.

There were lots of trays of discarded room service outside rooms when we arrived, and they were still there when we left two days later, which is a bit grim. Our keycards stopped working, necessitating a trip to reception, but it was quickly sorted out. Oh, and the restaurant seems to close on a whim, so maybe plan to eat elsewhere!

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lynne_luongo, General Manager at Doubletree Hotel Boston/Bedford Glen, responded to this review, October 1, 2012
Thanks for your comments on the Room Service trays, this is an area in which we struggle from time to time and is dissappointing to read. I will also check on your restaurant comments. We do on occassion serve the all day dining menu in the lounge only, but the menu is the same. This may need to be better communicated to our guests, Thanks for letting me know.
Lynne
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Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 27, 2012 via mobile

You can tell this hotel is not new, but it is clean and comfortable. The concierge lounge is decent, and has the exact same food everyday for breakfast. In the evening, it also never changes except for 1 hot food. Thank being said, the rooms are roomy, clean, and they have both foam and feather pillows. The shower, at least in my room, was very good. I would stay here again.

Stayed September 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lynne_luongo, General Manager at Doubletree Hotel Boston/Bedford Glen, responded to this review, October 1, 2012
Thanks for the review! I will share the concierge comments with the chef, I know that we change the hot items daily, but it sounds like we need some cold variations too, Thanks again for the feedback. See you again!
Lynne
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Coquitlam, British Columbia, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 26, 2012

Double Tree hotels are always huge. This is the first night of hotel of a 4-day Boston/NYC/DC bus tour by Safeway Tours. They always secure good hotels which give them the niche in the business. The room is big and beds comfy. The Wolfgang Pack complimentary coffee is terrible.
The hallways are laid out like a maze. I got lost when I stayed in Double Tree Tacoma Airport while I was running late to catch the plane. It's no different in this one. One can get disoriented walking on hallways heading different directions. Bring your own compass :)

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lynne_luongo, General Manager at Doubletree Hotel Boston/Bedford Glen, responded to this review, October 1, 2012
Thanks for the 4 star review, we love our tour business and hope that the rest of your tour was wonderful! I'm sorry you didn't like the Wolfgang Puck coffee, coffee is definitely a personal thing. Yes, this is a large hotel, your comment about the compass made me laugh! Hope to see you again.
Lynne
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Spring Hill, FL
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 16, 2012

The hotel grounds are beautiful and spacious. The reception area is spacious and has a view into the courtyard where cocktail hours flow naturally from inside to outside. There is another of the same in another location in the hotel.
The ballroom where the wedding was held was perfect. It, too, was spacious and not cramped with chairs up against one another.
The wedding apps were delicious! The wedding meal was overcooked, but a very creative menu. Sunday buffet breakfast was very good with many choices.

The rooms were what you've come to expect from Doubletree...comfortable and clean.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lynne_luongo, General Manager at Doubletree Hotel Boston/Bedford Glen, responded to this review, October 1, 2012
Thank you for giving us 5 stars even though your wedding entree was not to your liking. I have shared your comment with our Banquet Chef. We certainly would not want to over cook anyone's food! She will try to back track to understand what may have happened, Thanks again for letting us know.
Lynne
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Arvada, Colorado
Top Contributor
117 reviews 117 reviews
7 hotel reviews
Reviews in 27 cities Reviews in 27 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 14, 2012

We were very pleased with the breakfast server Pam. She was very helpful and took good care of us. The manager gave us a free breakfast just because we ordered toast and coffee which we felt was not necessary but we definitely appreciated it. The server in the bar at night named Beth was so very friendly and made us feel welcome. It was just a great experience. The entire staff are very well trained to make anyone's visit a great experience. We highly recommend this facility. If we ever need to go to that area again we would positively stay there again.

Room Tip: We can't imagine there are any rooms that are not great so just choose accordingly.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lynne_luongo, General Manager at Doubletree Hotel Boston/Bedford Glen, responded to this review, September 21, 2012
Thank you for mentioning Pam and Beth!
They are Rock Stars for me, and as they were mentioned by name they also get a prize! Hope to see you again if you are back in our neighborhood.
Lynne
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Additional Information about Doubletree Hotel Boston/Bedford Glen

Address: 44 Middlesex Turnpike, Bedford, MA 01730
Phone Number:
Location: United States > Massachusetts > Bedford
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Bedford
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Hotel Boston/Bedford Glen 3.5*
Official Description (provided by the hotel):
Just a half-hour outside Boston, the hotel's rates and amenities make it a great family choice. ... more   less 
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Also Known As:
Doubletree Hotel Boston
Doubletree Bedford
Bedford Doubletree

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