I stayed here previously and gave it an ok rating. Stayed here again because it was halfway between where my friend and I both needed to be. Came in exhausted and went to bed. We were to stay Friday thru Wednesday. Our room was presumably cleaned everyday but Monday. They woke us at 8:30 am everyday, even with the do not disturb sign on the door. I noticed no vacuuming had been done but that was ok. The beds had been made. I always sleep nearest to the door and on the left side of the bed, near the nightstand. My great nephew came back to the hotel with me to pick something up on Tuesday and the bed was unmade. He asked if he could make it for me. I said yes. Then he asked if I had a baby...what? He had found a baby's sock on the right side of the bed and what looked like feces smeared near it! I told him to back away. We contacted management and a man who said he was head manager came and took a picture of it. He asked me why I hadn't noticed and I explained that I only slept on one side of the bed and each day before now, the bed had been made.
He apologized and said he would take something off the bill. I asked that housekeeping come remedy this while we were gone. Explained we would be back that evening. He said he would talk with them right away. We came back at 10:30pm to find NOTHING had been touched in the room. Upon calling the front desk, the best they could do was to offer 15% off our bill for the night and give us a top sheet. We finally just repacked the car and left. We left a message for the head manager who returned my call the next day but apparently just as he was leaving the building. I was driving and returned his call a half hour later and was told he would be in the next day. My friend has contacted the main office and we will see what happens from there.
Considering that they were charging nearly $70 each night, you would think that they could clean the rooms better. Also, not everyone gets up early, so they need to check on the rooms after 10am!
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