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“very comfortable” 4 of 5 stars
Review of Hilton Garden Inn Baltimore / White Marsh

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Hilton Garden Inn Baltimore / White Marsh
3.0 of 5 Hotel   |   5015 Campbell Blvd, White Marsh, MD 21236   |  
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Ranked #3 of 6 Hotels in White Marsh
Certificate of Excellence 2014
Colorado
Top Contributor
61 reviews 61 reviews
13 hotel reviews
Reviews in 37 cities Reviews in 37 cities
16 helpful votes 16 helpful votes
“very comfortable”
4 of 5 stars Reviewed September 4, 2013

I enjoyed accomocations in the king bed room, which included a sofa and sitting area, microwave, and small refrigerator. The room was large and clean. The bed was very comfortable and the bedding relatively new. Complimentary coffee and tea and fresh fruit were available in the lobby.

Room Tip: Ask for a room away from the interstate
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Hilton Garden Inn Baltimore / White Marsh, responded to this review, September 5, 2013
Dear jwhome100,

Thank you for sharing comments of your recent stay on TripAdvisor. I am glad your were comfortable at our hotel. We look forward to seeing you "down the road."

Regards,

Jim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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301 reviews from our community

Traveler rating
    167
    95
    20
    7
    12
See reviews for
82
67
14
113
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • Russian first
  • Any
English first
Lake Arrowhead, California
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 3, 2013

Clean, comfortable room. A/C is a bit noisy. Had to go ask for coffee twice out of seven day stay because they didn't leave any. Overall a pleasant stay with friendly staff. I will likely stay here again since it is convenient to some family that I visit.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Hilton Garden Inn Baltimore / White Marsh, responded to this review, September 5, 2013
Dear ssvlaunch,

Thank you for sharing comments of your recent stay on TripAdvisor. Thank you for providing us with come constructive criticism. We have already shared your comments with our team in the interest of finding continuous improvement.

Regards,

Jim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 3, 2013

We spent 4 nights here over the Labor Day weekend and found this property to meet almost all of our needs. We had a king size bed for thew 2 of us, which was a little too soft for us, but everything else was what we have come to expect from this brand. The location is easy to get to, and there's plenty of shopping and restaurants in the immediate area. Breakfast options were varied and tasted good. We found everyone of the staff to be friendly and very nice.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Hilton Garden Inn Baltimore / White Marsh, responded to this review, September 5, 2013
Dear Deanna H,

Thank you for sharing comments of your recent stay on TripAdvisor. We are glad that you had a nice stay. Please be advised that our beds are adjustable for firmness. We'll try to get that right for you next time around. See you soon.

Regards,

Jim
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Falmouth, Maine
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 3, 2013

We stay here when we go to Baltimore to visit family. Right off Interstate 95, next to a mall and lots of great restaurants. Easy drive to the Inner harbor and Washington DC. We stay in a executive suite which is spacious and clean. This is a bedroom with a living room with pull out bed. it has 2 TV's which comes in handy with 3 males. The staff is always polite and professional. The pool is clean. The grounds are well kept. Always a great place to stay.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Hilton Garden Inn Baltimore / White Marsh, responded to this review, September 5, 2013
Dear Woodsta79,

Thank you for reviewing our hotel on TripAdvisor. We appreciate the kind words regarding your recent stay. Hope travel finds you well!

Jim
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Belleville, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 21, 2013

My mother, sister niece and baby were moved to three different rooms. The first had a brokem mirror that presented a hazzard. The next room had a shower that was completely inoperable which was noticed at the time when they were ready to shower. The last room was a suite but the refrige was not in working order. That was a big problem because the baby's milk needed to be cold. We solved this issue ourselves by switching the refrige from the second room. Standing behind the Hilton advertised 100% satisfaction guarantee would have exceeded my expectations, instead the staff gave my mother and sister a breafast ticket. I have stayed at much better maintained and serviceable Hiltons in the past. I plan to contact the General Manager soon.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Hilton Garden Inn Baltimore / White Marsh, responded to this review, August 26, 2013
Thank you for your review. We are so sorry for the inconveniences your family encountered during their time with us. If you will contact us directly, we will be more than happy to further discuss this situation.

Thanks,

Jim
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york
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 19, 2013

You just know this is an exceptional place to stay when you walk in the door to the beautiful new lobby area. So clean and decorated very nicely, with lots of comfortable seating to relax with a good book or meeting new people or relaxing with old friends. Could not beleive how soft the beds were with the foam pillow top, It was just what I needed after a busy day of shoping in the area. The Pool and Fitness center was an added bonus. It was so nice we decided to stay an extra night. The staff was so friendly and helpful, we will be back again.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Hilton Garden Inn Baltimore / White Marsh, responded to this review, August 26, 2013
Thank you for taking the time to review our hotel on TripAdvisor. I am delighted that you had a great stay at our hotel. We hope to see you in the future.

Thanks,
Jim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 19, 2013

Everything was very smooth here with the exception of one thing. The bill. The room fees should have been charged to my company account and incidentals to my personal card. This was confirmed at check in. (which I also had to remind them and look up my own HH account). However, the entire stay was charged to my personal card. After it was brought to their attention, they said they faxed something to the bank and resolved it and the funds should be released by 5pm that day. However, it remained unresolved. I then called back to the front desk (same individual that made the error in the first place was working) and had to explain again and demand it be resolved immediately, not by next business morning. Needless to say it was finally resolved, but not until I had to get cranky about it -- and it was their mistake in the first place! Overall though, the service was VERY friendly (I just don't know about competence) and I enjoyed my stay. The banquet/facilities interaction was smooth and very attentive.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Hilton Garden Inn Baltimore / White Marsh, responded to this review, August 26, 2013
Thank you for taking the time to review our hotel on TripAdvisor. I believe that we have completed the corrective measures on our end. However, if you would like to discuss this in more detail. Please contact me at the hotel's main phone number and I will be more than happy to review this situation in the interest of a resolution and for our continuous improvement.

Thanks,
Jim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Baltimore / White Marsh

Address: 5015 Campbell Blvd, White Marsh, MD 21236
Phone Number:
Location: United States > Maryland > White Marsh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in White Marsh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Baltimore / White Marsh 3*
Number of rooms: 166
Official Description (provided by the hotel):
When tomorrow’s a big day, stay at the Hilton Garden Inn Baltimore White Marsh tonight. Award-winning service, exceptional value, uncompromised amenities all come together at a location close to Baltimore, Towson, and Aberdeen. Meeting facilities are also available. You’ll be sure to find everything – right where you need it at the Hilton Garden Inn Baltimore White Marsh! ... more   less 
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Also Known As:
Hilton Garden Inn Baltimore White Marsh Hotel Baltimore
Baltimore Hilton Garden Inn
Hilton Baltimore

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