I walked into this hotel on a Sunday and needed a room for 7 night. I was told by the Manager Caroline that she could only sell me the room for two nights because she had a large group coming to town and was sold out! So I said okay, but after many of website searches, I found this not to be true? Hotel Guide, Expedia, and Kayak all showed rooms available for the dates I needed?? When I called the desk, Casey informed me that my room was pre blocked and I needed to check out? After I explained to the women Casey that I could book on line, I was still informed I would have to move rooms. I Don't understand what pre blocked means, and maybe I should take Hotel 101? Is my money different in person than on a line reservation? No one seem to care I wanted to stay more nights.The rooms are very clean and as a female traveling alone, I didn't want to stay at the other two hotels in this area.
On my last day, I called the desk again, and asked for a late checkout,I asked if there was any chance I could please stay for another five nights, and Martha the morning manager said of course, and I will make sure you can stay in the same room!! Thanks Martha you made my week!! I signed up for Best western points so maybe next time this will help me stay.
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- Also Known As:
- Best Western Westminster
- Westminster Best Western