We are a returns member a spaghetti and saucend stay almost exclusively at LaQuinta until now. Our room #204 had spilled spaghetti and sauce ground into the rug. The housekeeper thought that putting the desk chair over the newly spilled food would hide it from the next unsuspecting guest. It didn't. Absolutely disgusting. Couple that with the toilet handle broken and no chain in the tank to reattach it. So when I had to use the bathroom it entailed removing the top of the toilet tank to flush. No maintenance to fix it at 10pm when we found the problem.
This morning I brought the Asst Manager to the room to see the issues. She apologized and then tried to charge me full price for a room at another location in Maryland for tonight since this room was already booked for tonight and no other rooms were available to switch to. Absolutely abysmal response to renting out a room that should never have been rented at all with the glaring problems. How could the housekeeper and her supervisor sign off on this room for the next guest without even reporting the problems and fixing them before I arrived completely unaware until checking in? Obviously poor training on the housekeeping staff, poor oversight by the manager of the housekeepers and an Asst Manager thinking calling another location to book a rom at full price for me was doing me any favor or making the situation right. My advice is stay elsewhere. The staff all around at this location is abysmal.
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- Also Known As:
- La Quinta Inn Waldorf Hotel Waldorf
- La Quinta Waldorf
- Waldorf La Quinta