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“Lovely Service, but Staffing issues” 3 of 5 stars
Review of Holiday Inn Express Waldorf

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Holiday Inn Express Waldorf
2.5 of 5 Hotel   |   11370 Days Court, Waldorf, MD 20603 (Formerly Days Inn Waldorf)   |  
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Ranked #2 of 12 Hotels in Waldorf
Sydney, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Lovely Service, but Staffing issues”
3 of 5 stars Reviewed 2 weeks ago

The front desk service was fantastic, and the pool and gym were one the best I've ever used, the breakfast was nice, and parking good. It is not a "holiday" destination but a good base. The big issue we had was the room was not cleaned on our first night and the next day not cleaned properly again. Front desk were horrified when we told them and tried everthing they could to make it better for us from there

  • Stayed April 2015, traveled with family
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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31 reviews from our community

Traveler rating
    16
    9
    5
    0
    1
See reviews for
12
7
3
3
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Prince Frederick, Maryland
1 review
5 of 5 stars Reviewed March 25, 2015

My family and I were displaced from Calvert County due to a fire that broke out in our house on Feb. 20, 2015. We were placed here at the hotel. My family would like to give our thanks to the entire staff especially Becky who kept up with the food each day and the front desk Veronica, Gigi and Bonnie and the maintance men Domineke and Aaron and all the housekeeping. Without these people in our lives we would not know what to do. Our family highly recommends this hotel to anyone. Thank you all for being here for our family as you have become a part of ours. The Chester, Sharon and Lisa Hutchins family.

Room Tip: All rooms are clean and nice
See more room tips
  • Stayed March 2015, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed March 2, 2015 via mobile

Dom and Veronica were very helpful. They went out of their ways to get me what I needed.They both had good attitudes, and we're very respectful.Because of this experience I will come back and stay at this Hotel.

  • Stayed February 2015
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Domonique F, General Manager at Holiday Inn Express Waldorf, responded to this review, March 13, 2015
Dear Jenny K,

Thank you for taking the time to share your delight in your recent stay with us. We take great pride in our associates and are glad that you experienced the hospitality that we strive to give each guest. I will be sure to share your kind words with Dom, Veronica and the entire team! Should you find yourself in the area again, feel free to stop in and see us again. It will be our pleasure to serve you!

Thank you!
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Austell, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 23, 2015

We enjoyed our stay for 4 nights. We were most impressed by the breakfast, and the constant care, serving, cleaning and replenishing done by Becky. She was extremely pleasant and helpful, and worked very hard each day to be sure breakfast was a great experience for each guest. Thank you Becky for taking excellent care of us!

  • Stayed February 2015, traveled with family
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Domonique F, General Manager at Holiday Inn Express Waldorf, responded to this review, February 25, 2015
Dear gggh24,

Thank you for taking the time to share your review of your time spent here with us. It is always our goal to provide friendly and attentive service and are pleased that you were able to meet Becky, one of our many friendly team members. Becky takes great pride in her department and more importantly, taking care of our guests and it definitely shows. We hope that you will revisit us should you find yourself in the area. It will be our pleasure to serve you again! Thank you for choosing Holiday Inn Express Waldorf!
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Narvon Pa
Top Contributor
94 reviews 94 reviews
18 hotel reviews
Reviews in 48 cities Reviews in 48 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed December 21, 2014

12/17/14HIE Waldorf
This hotel is located behind Pep Boys and Red Hot and Blue on the north side of 301 so look for sign between them. Conveniently located in the area of many major eating places. The hotel evening snack can be converted to 500 points if not taken and you are platinum plus. No upgrade due to heavy booking I was told so I stayed in rm 302.
The room has an in room safe which I thought would be a nice extra if you staying for a while, scan key access; super quick TV schedule. This room does not have a tub but an easy walk in shower. The room had a bathroom door which would not close and some mold in the shower surround under the caulk.
Housekeeping should have reported this to maintenance. I reported this to Jacintah at the desk and took Harold in maintenance to see the problems. Otherwise the room was very comfortable. I was especially impressed with Harold because he takes a really personal interest in the hotel and genuinely wants everything tidy and tight. I can believe he will take care of this problem. Jacintah gave me a trip advisor card to rate them. These are honest people. They have a small pool which Harold keeps at the warmest water at a hotel I have found. Really nice on a cold day. The exercise room has a good variety of equipment. They seem to know what people like and are striving to provide for them. Would highly recommend them. Read the 7-14-14 comment which is well done
There seems to be a large amount of construction workers in the hotel.
If passing through be sure to stop in at Solomons Island for some good seafood at Stoneys.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christmas C, General Manager at Holiday Inn Express Waldorf, responded to this review, December 29, 2014
Dear tonihoney,

Thank you for taking the time to share a review of your recent experience at the Holiday Inn Express Waldorf. I am pleased that you were able to take advantage of our signature hot breakfast, inviting pool and friendly hotel team! We take great pride in providing our guests with great customer service in every department. I am sure the team, including Jacintah and Harold, will be happy to hear that you were pleased with their service. Should you find yourself in the Waldorf area soon, please feel free to stop back in and experience the other amenities that we have to offer.

Thank you,

Management
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Texas
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 3, 2014

In town for a family reunion. My wife reserved a room for us and a room for her sister and her son. When we come to check in, we found they gave my sister-in-law's room away. And the hotel was booked up for the night. They asked if she could take a room at a hotel in another town. Really? We were in town for a family reunion and most of the family had rooms in that hotel in that town. They finally gave my sister-in-law a room there after a two-hour wait that night. The room we had was okay, but this fiasco put a damper on our family reunion. We won't forget it.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christmas C, General Manager at Holiday Inn Express Waldorf, responded to this review, August 4, 2014
Thank you for taking the time to review our hotel. We apologize we fell below your expectations during your stay, We appreciate you letting us know how we are doing as we rely on you , our guest to let us know. We hope that you can give us another chance in the near future. Please contact me directly if you have any further questions or concerns.

Thank you,
Management
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Senior Contributor
34 reviews 34 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 28, 2014

Looking at other hotels in the area you cant beat this HIE. Right off the main street in Waldorf yet oh so quiet and very convenient to everything. I'm a GOV rep in town on Busn and you cant beat the Gov Rate which this HOTEL honors. All the OTHER chain hotels didn't offer one bit. Very Clean, great easy check in with a Great Staff and very helpful. Gym, Pool and free breakfast too was spot on for this stay.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christmas C, General Manager at Holiday Inn Express Waldorf, responded to this review, July 28, 2014
Thank you for taking the time to review our hotel. We are happy to hear that you were able to enjoy your stay with us here at the Holiday Inn Express Waldorf MD. I will make sure I pass your kind words on to our staff.

Thank you,
Management
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Additional Information about Holiday Inn Express Waldorf

Address: 11370 Days Court, Waldorf, MD 20603 (Formerly Days Inn Waldorf)
Phone Number:
Location: United States > Maryland > Waldorf
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 12 Hotels in Waldorf
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Waldorf 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Days Inn Waldorf Hotel Waldorf

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