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“Felt Very Unwanted and could careless” 1 of 5 stars
Review of Country Inn & Suites Waldorf

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Country Inn & Suites Waldorf
2.5 of 5 Hotel   |   2555 Business Park Drive, Waldorf, MD 20601   |  
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Ranked #7 of 12 Hotels in Waldorf
Clinton, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Felt Very Unwanted and could careless”
1 of 5 stars Reviewed May 13, 2013

I had booked this hotel room as a get-away for my birthday as well as my anniversary, being Husband had surgery we decided not to let that spoiled our anniversary day and lets have a night to ourselfs away from teenage kids. Well needles to say we booked the romance package and we where very excited to have a whirl pool "which would be nice for hubby to relax in" we had contacted the hotel the evening prior and the male agent who answered was a delight in speaking with and answer our questions. The day of arrival my husband was able to check in early to set the room up for a special birthday surprise. I was so excited when I arrived:> He was even able to get a late check out just so I could sleep in WOW I said.
To my surprise when morning arrived we was woken(5:56 am) up to either someone taking a shower or flushing the toilet either above or next door to us. NOT the wake up call we like to have, once that stopped the fridge started making noise " we are like are you seriouse" finally that stops OKAY lets try to go back to sleep.GUESS WHAT now you have toilet or whatever flushing and people talking outside out room window at this point I said lets just go obviously they want to get everone up and out aghhhh. Upon getting ready to take a shower we noticed its a handicap shower with a shower chair that had mold or blackness around the edge "gross" F.Y.I we NEVER asked for a handicapp room, the bathroom cieling also had paint peelling off.,come on seriously "I said' oh by the way i guess they ran out of glue for the wall paper being that someone stapled the wall paper around the shower wall. Please be aware if you book the romance package bring your own champain glasses it does not come with that unless they expect you to use there paper cups " not romantic " I explained all this to the front desk agent because at this point I want out and she did not even apoligize nor said she would have some one call or even provide some kind of compensation. This happened the night of 5/9/13 and I am still pissed.

Room Tip: I suggest check your room and location of it before checking in. After my stay I did not bother chec...
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  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandesh P, General Manager at Country Inn & Suites Waldorf, responded to this review, May 17, 2013
Dear Guest,
I am truly very sorry for all the problems that you experienced at my hotel. Clearly you are not satisfied with your stay and i would not be either if i were you. I would like to have this resolved as soon as i can. Please give me a call at your earliest convenience. I also left you a voice mail not too long ago.I am awaiting your call. I hope to speak to you soon.

Thank You for the feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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86 reviews from our community

Traveler rating
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    14
    10
    13
See reviews for
40
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13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Any
English first
Raleigh, North Carolina
1 review
5 of 5 stars Reviewed April 20, 2013

We had a fantastic stay. We really loved it and everything was great. Can't wait to come back again. The breakfast was very good and they had hot items. The price was very well priced and the drive to DC was not that bad.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandesh P, General Manager at Country Inn & Suites Waldorf, responded to this review, April 29, 2013
Dear Guest,
We would like to see you again in the near future and thank you for the response. Have a wonderful day and stay warm. It is spring here and it feels like fall, kind of chilli today.
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Albuquerque, New Mexico, United States
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed April 11, 2013

Unexpectantly we had to attend a relative's funeral and had just spent our "vacation" money on a trip to the Virgin Islands. We therefore need an inexpensive place to stay. This place was recommended to us by a relative in the area. It proved to be a great value. The rooms were immaculate, the service friendly and our "suite" amazingly comfortable. All in all it was a great value and a great place to rest in the evening. It is about a half hour's drive from Washington (maybe a little more depending on traffic) and would serve as a good base of operations for visits to the city. There is a Metro outlet about 20 minutes away, but you would need to rent a car to get to it.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandesh P, General Manager at Country Inn & Suites Waldorf, responded to this review, April 21, 2013
Dear Guest,
Thank you for the great review. We are glad that our services and standards were up to your expectation. We certainly hope to see you again in the near future.
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Cape Fear, North Carolina
Top Contributor
61 reviews 61 reviews
35 hotel reviews
Reviews in 39 cities Reviews in 39 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed April 5, 2013 via mobile

The room was nice. The hotel is surrounded by a couple other hotels in a conjested area. The staff could of been a lil nicer. But overall my stay was good. I travel often and it's always nice when the staff is welcoming . I do like the Country Inn Suites but I may not stay here again

Stayed February 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandesh P, General Manager at Country Inn & Suites Waldorf, responded to this review, April 8, 2013
Dear Guest,
Thank you so much for your feedback. I am glad to find out that your overall stay was good. We would love to assist you again in the future and i hope you would consider us if your travel brings you back in DC area.
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1 review
5 of 5 stars Reviewed February 10, 2013 via mobile

My family and i stayed here one night and was pleasantly suprised. We checked in and there was fresh warm cookies and coffee at sign in. The rooms were clean and smelled nice. Beds were actually comfortable its the first time ive stayed at a hotel and had a decent nights sleep. Pillows and bed linens were nice and seemed to be of good quality. Breakfast was impressive not just your average continental of donuts and bagels. They had sausage, eggs, potatoes and my daughter and i loved that they even had a waffle maker that you poured batter in and could make your own waffles. Staff was nice. Overall great stay we will come again if in the area.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandesh P, General Manager at Country Inn & Suites Waldorf, responded to this review, February 18, 2013
Dear Guest,

Thank you for taking your time to write about us. I just came back to work after a week off due to my illness and this review just made my day. I am so glad that you had a wonderful expreience in our hotel. If you are coming back to DC area, please let us know so we can further serve you. I hope to see u again very shortly in the near future.

Thank You!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waldorf, Maryland
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 25, 2013

My husband and I arrived January 16 for a one-night stay in town to attend a funeral. The room was ready upon arrival and we were greated as Carlson Club members. However, in the midst of our check-in, the desk attendant stopped to address another guess and also remind him of the Managers Reception that evening. When she returned to assist us and hand us our keys, there was no mention of this "Managers Reception". She may have assumed I overheard her previous conversation, but the very least, she should have mentioned this to us as well. The rooms were comfortable and the bathrooms clean. Our only request deals with the breakfast choices that were available. If at the very least, there should be some type of egg offered (scrambled or boiled) and breakfast meat other than chicken patties. But at least they do offer a breakfast. More than a lot of hotels are doing these days. If back in the area, we would consider staying again.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandesh P, General Manager at Country Inn & Suites Waldorf, responded to this review, January 28, 2013
Dear Guest,
Thank you for rating us on tripadvisor. Your comments are surely heard and we hope to see you again in the near future.

Thank You
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
1 review
5 of 5 stars Reviewed November 7, 2012

My boyfriend and I travel fairly often and happened to be passing through Waldorf. We stayed at the Country Inn & Suites and were so pleasantly suprised and pleased!! When you walk into the lobby you feel as if you have walked into your best friends living room as there are plush sofa's & chairs surrounding a coffee table and facing a fireplace. The front desk staff was very friendly, greated us with a huge welcome and were eager to assist with restaurant recommendations. There was fresh coffee (multiple flavors) in the lobby and fresh cookies as well. Before heading to our room the General Manager introduced himself, welcomed us to his hotel and gave us a tour of their amenities. They have an indoor pool & spa, exercise room and wonderful breakfast area. Our room was great. It had it's own living room area and seperate bedroom. The rooms were clean, very large and had fridge, microwave & coffee maker. The bathroom was spotless (one of the first things I look for immediately!!) and I even took a bubble bath before going out to dinner. The bed was very comfortable, pillows soft and smelled clean and we both slept like hotel guests should!! In the morning we went down for breakfas...which we assumed was "continental". WOW...fresh eggs, sausage, potato's, waffles, muffins, danish, fresh fruit, 3 types of juice, 3 types of cereal, coffee, tea and more. It was much more than we had anticipated and was a perfect start to our long day of travel. I will return to this hotel and highly recommend it if you are looking for a great value, cleanliness and super terrific customer service!!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandesh P, General Manager at Country Inn & Suites Waldorf, responded to this review, November 9, 2012
Dear Guest,
Thank you for taking your time to write about us. We greatly appreciate your feedback. We hope to see you again soon in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites Waldorf

Address: 2555 Business Park Drive, Waldorf, MD 20601
Phone Number:
Location: United States > Maryland > Waldorf
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 12 Hotels in Waldorf
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Waldorf 2.5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Country Inn & Suites Waldorf Hotel Waldorf
Country Inn And Suites Waldorf
Country Inn Waldorf
Waldorf Country Inn

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