I stay at the Hilton Garden Inn in Waldorf, Maryland on weekly basis. I have been there since April 2011. The hotel is new which is good thing. The rooms are standard HGI. The work out room has new Precor equipment with your TV for treadmills. The hotel is close to multiple restaurant including walking distance to Boston's. I do not recommend eating at restaurant for dinner. The food is not good. The hotel's service is not attentive to your requests. There have been multiple cases where there were no towels to wipe down the exercise equipment, the TV channels have not been accessible and the rooms have been dirty. I stay at hotel due to my Hilton status. There are definite improvements that can be made including food, cleanliness and attention to clients.

Made a one night reservation for my boyfriend at this Hilton to attend a motorcycle event ...figuring he wouldn’t have any issues and receive top service staying at the Hilton… He checked-in in the early Friday afternoon between 12-2pm …the front desk attendant was so rude…he couldn't believe it...He gave my boyfriend such an attitude with every questions he asked.
When he went to check out Saturday morning, the front desk attendant on duty at that time was extremely rude as well…The front attendant was not only rude to my boyfriend but another guest waiting to check out, and a guest who called into the hotel regarding their reservation.
You can only imagine my surprise hearing all this from my boyfriend when I thought he would never have that type of experience at a Hilton. It was a very disappointing experience.

We have stayed at the hotel a few times. It is close to everything that we need when we are in the area. The cleaning staff is general really nice and the only ones whom too the customer service training offer by Hilton. Our housekeeper checked on us thee times. I thought it was unusal but nice.

The reception staff each time we have stayed has been the same. It is usually a gentleman who is checking his personal phone as he checks you in. For the most part, they are not rude, they are just dismal. They rooms are clean. The pool is clean and nice. The bartender can not make a martini so go somewhere else but he is a super nice guy. I think he just needs a little training. I am not sure why the staff is on dismal. So if that is what you are looking for, wrong place to stay.

We travel to the area for the Redskins football games and usually stay at the Hampton Inn in Waldorf. We decided to try the Hilton, which was recently opened in April. The room rate was cheaper, the "dial" beds were a real treat and the room was super quiet. I'm a light sleeper so this was a real test. When I booked the room on the phone, I told Natalia about the allergic reaction I had to the Hampton's sheets. She called the Hampton and her regional manager to determine the detergents and then had the housekeeping staff wash my sheets the day I arrived. That is what I call superior customer service! We will be back whenever we're in the area.