Unfortunately, I recently had an event at this restaurant. The restaurant staff was unprofessional. Five minutes prior to my arrival, the event manager called to notify me of a fight being shown on cable television. I was told that I would be charged an additional fee if it continued to show during my event. I expressed to the manager that I would not pay any additional fees and did not want the fight shown; however, it was still on upon arrival. Additionally, the restaurant was full of patrons that were being seated and served. The DJ and guests cleared out the restaurant. The owner and the event manager did not provide any assistance. I paid for food to accommodate 40 people, but there was only enough to serve half. The food quality was terrible! The crab dip was more like soup with very little crab. There were a lot of problems with the menu items and so many other concerns that it is too much to put in writing. It is very disappointing that I encountered so many unnecessary issues; especially since I reserved the rental space months in advance. I chose OTI because of a wonderful event I attended about two years ago. I truly believe that management has become so money-driven they no longer care about quality customer service.
I called the manager the next morning to express my concerns; I was told that she would speak with the owner and get back to me about a possible reimbursement. I have yet to hear back from anyone. At this point, I am counting it as a lost. However, I do not wish this experience on anyone. I urge anyone thinking about renting this place to look elsewhere.
If you own or manage Old Town Inn, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.