Below, is the email I sent to the manager over a week ago and I only received a $20.00 Credit on my room charge not to mention she could care less about what I had to say below, needless to say I hope this helps you in making your decision in choosing this hotel, for myself I will travel to the next state before staying here again!!
I have come there in the past with no problems however this trip was not pleasant at all. I brought my sons with me this trip and even though they wanted a hotel with a pool, this hotel is much closer to my father and has smoking rooms. I booked two rooms one double non smoking and one king suite smoking. Upon my arrival 11pm friday after 4hours drive, first there was no parking, then my smoking room was not book very pissed about that and was told no rooms were available. After settling in, come to find out the refrigerator was broke and my husband had to store his insulin in a ice cup. I am not sure what happened to the great service here however as a travel agent and parent, I do not plan to come back upon my next visit to my father in MD. I would rather travel much father for better accommodations. The young lady at the desk was very apologetic however this was not the service I expected the main reason we selecting your hotel was the smoking rooms and I did not receive it.
- Official Description (provided by the hotel):
- Welcome to the Sleep Inn & Suites, an Upper Marlboro hotel near Six Flags America. This Sleep Inn & Suites® hotel is ideally located less than two miles from Andrews Air Force Base. Both FedEx Field stadium, home of the Washington Redskins NFL team, and Six Flags America amusement park are a mere seven miles away from this Upper Marlboro, MD hotel. The University of Maryland and the Pentagon are about fifteen minutes away.Additional area attractions include:•The White House•Walter E. Washington Convention Center•The John F. Kennedy Center for the Performing Arts•Smithsonian Institution. Our hotel is less than two miles from Interstate 495, also known as the Capital Beltway, which encircles Washington, D.C. and the inner-suburbs of Maryland and Virginia. The Ronald Reagan Washington National Airport is conveniently located just minutes away. There are several restaurants, cocktail lounges and entertainment venues nearby. Guests of this Upper Marlboro, MD hotel are invited to enjoy many amenities like:•Free deluxe continental breakfast•Free coffee•Free wireless high-speed Internet access•Exercise room. Business travelers will appreciate modern conveniences like a public computer with Internet access, spacious work desks in all rooms, and access to copy and fax services. Our on-site meeting room can accommodate most business and social functions. All spacious guest rooms feature refrigerators, curved shower rods, hair dryers, irons, ironing boards and cable television. Some rooms include sofa sleepers and whirlpool bathtubs. Handicap accessible and non-smoking rooms can be requested.Ample parking is available on the premises and can accommodate most trucks, RVs, buses and cars. Whether traveling for business or pleasure, make the Sleep Inn & Suites hotel your home away from home when visiting the Upper Marlboro area. Book a room with us today and we'll see you there. ... more less
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