As a business traveler I am very select about where to stay,The staff and management are very friendly and accommodate all of your needs,most of the rooms have been recently upgraded and have a very upbeat decor I would recommend this hotel to all business and leisure travelers.

My boyfriend booked a room at the Crowne Plaza to attend an event there and I joined him to make a fun weekend out of it. In most cities I have visited, the Crowne Plaza is considered to be a higher than average hotel so I was excited. When we were getting off the exit we both noticed that a whole side of the hotel faced the highway and hoped we wouldn't get one of those rooms. The first impression was really nice and the atrium style lobby was decorated nicely for Christmas. Check-In was fast and we asked the woman at the front desk if our room faced the highway and she said no. However, it was in fact a room facing the highway and the sound of traffic was very prominent through the window, especially the loud trucks. The room wasn't what I expected from a name like Crowne Plaza. There was aN old style wallpaper that was peeling in quite a few spots and had an ugly border around the top. The bathroom had a granite looking counter top but the tile floor and shower were obviously older. I turned the shower on to make sure the water got hot and as soon as the water hit the back of the tub a brown substance washed down into the tub and extremely grossed me out. From that point on I didn't feel sure that anywhere in the room was actually clean. We decided to have dinner at the restaurant in the hotel called Northern Lights, and the decor was nice there. The girl who seated us was also our waitress but there was also what seemed like a manager helping out. Throughout our entire dinner they both asked us the same questions as the other and didnt seem to grasp that only one of them should continue serving us. It was really annoying to get asked twice for drinks, dinner, refills and the check. Overall it wasnt the worst experience ever and no one gave us bad service, but between the dinner confusion and the seemingly old and unclean room i'd have to say our stay there was unfortunately disappointing.

I checked in late and was really tired. My room was right across from the elevator but I was too tired to ask for another one. It was like being on a freeway. The doors and walls must be paper thin, because you hear every sound of the guests and hotel staff going up and down. I also could not get hot water for a shower. When I complained to the desk, they apologized, telling me they're working on an upgrade, but did nothing. Food in the restaurant was mediocre, at best. The floor was sticky near the continental breakfast. We had meeting there for about 50 participants and the staff was friendly and helpful, but the continental breakfast was old and stale. Stay someplace else!

This hotel made me sick. I am very allergic to cigarette smoke and mold, and my so called non-smoking room with cigarette burns int the carpet had both. After walking through smoke filled hallways, I talked to the less than interested clerk to verify that my room was non-smoking. He advised that it was, as every floor there is half smoking and half non-smoking. What??? Supposedly, this room came with breakfast. However, I never received my coupons after check in. Although, it would not make any difference. You don't get a hot Buffett, only the measly and worst continental breakfast ever. I suppose the owner doesn't want to spend too much money on breakfast, as it consisted of a few stale bagels, a nasty scone, brown bananas, an orange and an apple (only if you get there before 6:30 am, otherwise they run out). Even at 6:30, the Buffett was out of everything, and I couldn't get anyone to get me any cream cheese. The room on the other hand was very spacious and dirty. The duvet cover was brown instead of white. I guess they never clean those. The walls and vents contained legions of dust. Oh wait, you do get a complimentary paper, every other day on your stay. I will never visit a Crowne plaza again. Disgusting!