First let me start by saying that we had a great time at our friends wedding here and it was a beautiful place to hold a function. The food and drink was great at the reception. When we arrived at the "hotel" the front dest staff was not very accomidating and did not follow through with my wife and I. We were arriving for a 4pm wedding at it was a little after 1pm. We asked if it was possible to check in and we were told sorry check in is at 3pm and she took our breakfast order. I asked if she could please call my wife when our room was ready because we were attending the wedding and she took her cell number. I work in the industry so I can understand not having a room ready but I would have at least called housekeeping to check if we could get a guest in early. We were a little concerned that we wouldn't have enough time to get ready so we were able to connect with some friends to get things organized in their room since they arrived the day before and were staying in the house next to ours. It was now 2:45pm and I called the front desk and I asked if our room was close and they said immediatly check in is at 3pm and the person was very short with me. I again expressed my concern and asked if they would please call us as soon as it was ready and they said they would. Being a little frustrated I walked back over to our friends room and out of curiousity I went into the house where we were staying and met very nice housekeeper. I asked her if our room was ready and she walked over to it and unlocked it and stated "the person that was supposed to stay here didn't check in last night". (There was some noticable dust in the bathroom area but overall a pretty clean room) The room had been completely ready the whole time. She remade the bed from the previous nights turndown service and I asked her if it was ok if she left it unlocked and I would be back with my wife to get ready. She allowed us to do this. We prepared quickly for the wedding and made it just in time to see the ceremony at 3:50pm. On my way to the ceremony I went to the front desk at the mansion and asked for my key. They front desk clerk I talked to on the phone looked at me puzzled and I told him that our room was ready the whole time we were waiting and I was not happy. He handed me the key and went on to answer the phone in front of me so I headed to the wedding. To think this could have all been avoided with either a call to their housekeeping, a call to us, or just better management. Others with this wedding party had similar experiences when dealing with check in/room problems and for the rate they charge I expected a much better run place. To top it off they wouldn't charge the card we used when making the reservation for the balance of the stay when we checked out in the morning. I handed the card over to the same front desk associate that we had upon our arrival the day before. She couldn't get the card to scan so she manually put it in, then announced that it was declined to the whole lobby. She then told me that she could just charge the card on file (which was attached to the same account and I was previously told was against hotel policy). She had me sign and she stapled my reservation to the recipt then immediatly turned away to work with another guest, no thanks for staying or have a nice day. Wow!