Melanie Morlack, General Manager
Comfort Inn Beacon Marina
255 Lore Road
Solomons, Maryland, 20688
September 9, 2012
RE: Confirmation Number- 50962743
Dear Ms. Morlack:
I wanted to express my appreciation for the superior service I received during my stay at the Comfort Inn Beacon Marina during the Labor day weekend. In particular, Ms. Terrell White was extremely exceptional and deserves a great deal of praise for her genuine customer service.
On Sunday September 2, 2012, a friend and I decided to take spontaneous trip with our children. We were looking to get away somewhere on the Eastern Shore and do something fun, relaxing, and “family-like” (since we do not have a lot of family). We were surprised to find a hotel available on such a short notice and for a very inexpensive price. Once we book our 1-night stay at the Comfort Inn Beacon Marina, we threw together our bags and hit the road (not knowing what to expect being that it would be our first time to the area).
Driving up to the hotel, we became extremely excited as it seemed like we made a good choice. The weather was beautiful and the hotel location was in a great area. It was quite and set back from the main street and right off the waterfront. When we arrived at the hotel check in counter, we encountered an extremely friendly, professional and knowledgeable employee, Ms. White. She welcomed us to Choice Hotel, quickly checked us in and gave us a room with a nice waterfront view. She told us to relax and make ourselves comfortable. Our children were hungry and anxious and she quickly made them feel comfortable. She then escorted us around the hotel and asked if we needed any additional accommodations. Next she recommended a great seafood restaurant and placed our order for pick-up. Before leaving the desk, she inquired about our plans and provided us with maps and information on local attractions for families.
Once we arrived in the rooms, to our surprise, the room was exceptionally clean and the room temperature was perfect! The room was properly stocked with towels and toiletries. In addition, the room was very spacious and the mattress was very comfortable and had a Large Flat screen LCD TV and free wireless internet access. Without request, extra towels were immediately sent to the room since we had children. Once we settled in, we went to pick-up our food order. Upon return, Ms. White had already begun preparing wet towels for eating seafood, pool towels, extra cups, utensils and condiments for us. She then directed us the picnic/pier/ pool area and our night was wonderful!! She was exceptional!!
The great service we were received was not exclusive to us. While getting coffee and using the computer, I witnessed her give equal personable attention and exceptional service to others, using proper etiquette on the phone and in person, immaculate uniform, extremely playful with children in the hotel, politely turning down “gifts” from frequent guest, helping people beyond her job description, multitasking by straining the lobby and breakfast area. I also witnessed the maintenance person, Tobi being very professional and friendly. The environment was soothing, the folks that we encountered were pleasant, and the entire experience was pleasing, but it wouldn’t have been the same without employees like Ms. White.
The next morning, we enjoyed a really nice breakfast served in the lobby area that included, “make your own” fresh waffles, fresh fruit, bagels, doughnuts, eggs and sausage, juice and hot beverages. The desk clerk was also very courteous by extending the breakfast hour due to the Labor Day holiday.
Our experience was not that of a chain-hotel due to Ms. White going above and beyond conventional customer service expectations. I’ve been a guest at many upscale hotels and the expectation of employees is the same across the board. Ms. White exceeded those expectations and made us feel like we were at home!
I will definitely be returning to Solomon’s Island and will make Comfort Inn Beacon Marina my choice of stay! Again, your service was extremely appreciated and I hope that Ms. White is praised and acknowledged for going above and beyond and satisfying customers like me. Thanks again!
Jermaine Denee Bowens, M.A.
(301) 589-1018 Home
(202) 250-0104 Cell
- Official Description (provided by the hotel):
- Comfort Inn Beacon Marina, a Solomons hotel near Solomons Island. Whether traveling by car or boat, the Comfort Inn® Beacon Marina is the perfect getaway. This waterfront Solomons, MD hotel is within one mile of the Calvert Marine Museum, Solomons Island, the Patuxent River and the Chesapeake Biological Laboratory, a marine research facility. St. Mary's College of Maryland is also nearby. At nearby Calvert Cliffs State Park, visitors will enjoy swimming, fishing, nature trails, picnic areas and interpretive programs. The hotel is close to Solomons Island's exciting nightlife and within walking distance of several restaurants, cocktail lounges and specialty shops. ... more less
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- Also Known As:
- Comfort Inn Beacon Marina Hotel Solomons
- Comfort Inn Solomons
- Solomons Comfort Inn