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“Hotel Room in need of lighting upgrade” 3 of 5 stars
Review of DoubleTree by Hilton Hotel Washington DC - Silver Spring

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DoubleTree by Hilton Hotel Washington DC - Silver Spring
3.5 of 5 Hotel   |   8727 Colesville Road, Silver Spring, MD 20910 (Formerly Hilton Washington DC/Silver Spring)   |  
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Ranked #9 of 12 Hotels in Silver Spring
College Station, United States
1 review
“Hotel Room in need of lighting upgrade”
3 of 5 stars Reviewed August 4, 2014

Lighting was poor in my room. To turn on the floor lamp, I had to get on my hands and knees and retrieve a sliding contraption connected to the cord that was positioned under the reading chair. The lamp shades had burn marks where naked bulbs have touched them. Not enough light in the room, poor location of outlets and switches.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review, August 6, 2014
Thanks for taking the time to post your review and would like to inform you and advise you that the hotel will be receiving new lamps in all guest rooms which will be a welcomed asset. Hope to see you return again soon.
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416 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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English first
Watertown
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 2, 2014

I opted to stay here instead of in DC because the rate was so much better. The hotel is a short 20 minute ride from Union Station on the red line - super easy - and then a 10 minute walk from the station. This hotel is in a great location if you want access to shops and restaurants within walking distance! The staff is friendly and helpful. Say hello to Glenn in the lobby bar. He's super nice. The rooms are very nice, olenty of room and of course the amazingly comfortable beds we expect at Hilton properties. My ONLY complaint was that I seemed to periodically lose internet connectivity. Other than that, this is a great value for the DC area and you won't be disappointed.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review, August 4, 2014
Thanks for the great review and glad the staff took such good care of you, especially Glenn!! Hope to see you return soon.
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1 review
4 of 5 stars Reviewed August 1, 2014

The staff was very nice and the room was as expected. Bathroom was tiny and a little out-dated but was fine. Breakfast was terrible, not enough staff to deal with the amount of people, they ran out of food and had to cut the buffet short by an hour and a half (thank goodness we got there when we did) and you could only get the buffet and nothing else because the chef had called out?

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review, August 4, 2014
Thanks for the post and glad that overall you enjoyed your stay. I do apologize for the challenge you experienced at breakfast. The F&B team has reviewed a plan of action should that occur again in the future (though not expected). I do hope you choose to stay with us again in the future.
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Charlotte, NC
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 30, 2014

The hotel staff was very friendly. Location to shops, restaurants and entertainment is great. Many are within easy walking distance. The Metro is a bit of a walk. It's advertised as 3 blocks. They are very long blocks and it's mostly uphill upon return. There was a shuttle advertised, but after asking about it twice and being told that it was busy and to just walk three blocks to the Metro, I gave up and walked. The walk wouldn't have been a big deal, but I had small children with me and a lot of busy intersections to cross. The hotel is very clean. However, I think we may have had a new housekeeper. There was usually something minor missing, like toilet paper or sugar for coffee. A quick call and we were provided with what was needed. I read reviews about the rooms and bathrooms being small. We were in a one bedroom suite and I thought it was very comfortable. One night the hotel was fully booked and we still found it quiet and comfortable. The pool hours are terrible. It doesn't open until 4:00pm on weekdays. Oh yea, the cookie was very good :)

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review, August 1, 2014
Thanks for posting your review and glad you found the hotel and staff accomodating. I do apologize for the tight availability of the shuttle as well as the minor housekeeping misses - will certainly share with the team. Hope to see you return soon!
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Hattiesburg, Mississippi
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed July 29, 2014

As a frequent guest of Hilton brand hotels, HHonors Gold member, this is the worst Doubletree I have ever stayed in.

Great Location-Close to many shops and restaurants; The Fillmore venue for concerts is about 2 blocks away (went to Ziggy Marley concert). The streets are well-lit, safe for solo traveler.

Room: Extremely small; dark stains in several areas on the carpet; lounging chair had spots all over it; Walls are very thin.

Bed-comfortable; down comforter needs replacing: discolored and looks worn and used

Bathroom- extremely small; must close door to have any space; tub paint is peeling off (very noticeable in several areas)

Lobby-dark stains on carpet and chairs: looks nasty

Business center-1 computer in lobby, printer doesn't print

Food-Restaurant opens for breakfast at 7:00AM on Sunday morning. I attempted to have breakfast at 7:10AM. Unfortunately, there was no breakfast at that time because "The chef didn't show-up." An employee informed me that the staff doesn't know what time breakfast will be served/restaurant will be opened because they have to cook breakfast themselves.

Bar- no chilled Pinot Grigio Saturday evening; Great bartender-retired veteran

Hotel entrance from parking garage: No ramp to roll luggage; must carry it up stairs

It's okay if you want a hotel close to the Fillmore, but a Hampton and Homewood Suites are closer and located on the same street. I chose the Doubletree for it's noted quality and the cookie. (smile) However, this location truly lacks Hilton brand quality. I won't stay here again.

Room Tip: I don't have a tip for choosing a good room. My carpet was disgustingly dirty.
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  • Stayed July 2014, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review, July 30, 2014
I do apologize for you less than memorable experience with us. I would like to make it right - please contact me at jim.salvo@hilton.com so we can discuss in more detail at your earliest convenience, thank you.
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silver springs, United States
1 review
5 of 5 stars Reviewed July 29, 2014

Nice hotel. Clean and a good value in the package deal. In close proximity to Metro to travel in to Washington DC. The customer service provided by Mucci the second shift manager was amazing. We just presented a problem or issue and he did everything possible to satisfy our expectations!!!!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review, July 30, 2014
Glad to hear you enjoyed the hotel and that Mucci took such good care of you. Hope to see you visit us again soon!
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Eklmwood park, United States
1 review
3 of 5 stars Reviewed July 29, 2014

Every elevator was not working properly, rooms are worn. hotel needs a major overhaul. Was charged $15 valet per day but used the lot behind the hotel. Location is good, especially if you are into Ethiopian food. Lot behind the hotel is only $1-$3 for overnight parking. Will stay at the Courtyard next time.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review, July 30, 2014
Thank you for taking the time to share your thoughts and am sorry to hear that the hotel did not meet your expectatons. We do offer valet parking services with in and out priveldges, however there are a couple of public lots available within close vicinity but I am not aware of any rates as low as you had stated. They typically charge $1 per hour with no in / out priveledges. I do hope you allow us another opportunity to regain your trust in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Washington DC - Silver Spring

Address: 8727 Colesville Road, Silver Spring, MD 20910 (Formerly Hilton Washington DC/Silver Spring)
Phone Number:
Location: United States > Maryland > Silver Spring
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 12 Hotels in Silver Spring
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Washington DC - Silver Spring 3.5*
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Also Known As:
Hilton Silver Spring
Silver Spring Hilton

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