I tried to book a wedding block here, thinking it was the Doubletree, it has to be a comfortable hotel. Boy was I wrong. The woman who books wedding parties was rude and unresponsive. When I finally DID book the block, she had done it for the wrong hotel! She also told members looking for my wedding block that it was sold out before anyone had even booked a single room! My family arrived the day before I did and they called right away to tell me that the rooms were dirty, the elevators completely disgusting, and they would not even go in the pool. I thought it was a fluke so I kept my reservation, but changed all my friends to the Mariott. Sure enough, it was no fluke. My room actually had sodas from the maid service left in the room, hair clips on the floor, HAIR in the bedsheets... not to mention the fact that the linens were wrinkled and the windows had a thick layer of grime. A sad employee told my sister in law that the hotel had no management (when we tried to complain) and that really, it was just part time workers who didn't care about the hotel. This coming from the front desk was absolutely the last straw. Everyone checked out and moved hotels to the Mariott, best decision we made regarding this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 23, 2013
Thank you for taking the time to share feedback on your recent stay at our hotel. We’re very sorry your experience wasn’t up to our usually high brand standards of hospitality and cleanliness and we’ve addressed the problems you mentioned with our front desk and housekeeping teams. We appreciate you alerting us to this issue, and we hope you’ll give us another chance to show you the quality hotel experience you deserve if you return to our area in the future. We wish you the best of luck in your marriage and hope we may be a part of your future memories.
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Complex General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.