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“Amazing Staff - Dirty Rooms” 3 of 5 stars
Review of DoubleTree by Hilton Hotel Washington DC - Silver Spring

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DoubleTree by Hilton Hotel Washington DC - Silver Spring
3.5 of 5 Hotel   |   8727 Colesville Road, Silver Spring, MD 20910 (Formerly Hilton Washington DC/Silver Spring)   |  
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Rates from $89!
Ranked #9 of 12 hotels in Silver Spring
Rockville, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Amazing Staff - Dirty Rooms”
3 of 5 stars Reviewed April 17, 2013

We had two rooms, both of which were in similar condition. The rooms had deep dirty, but were surface clean. The couch had cigarette burns. The rented refrigerator came dirty and broken. The fitness center has low ceilings and if you're looking for anything more than cardio; it isn't there. The staff at the hotel are outstanding.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regional D, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review, April 24, 2013
Thank you for your feedback and for choosing our hotel. We’re sorry you encountered housekeeping problems. Dirty rooms are not typical at our hotel, and we appreciate that you brought this to our attention. We have discussed this with our staff and will make every effort to be sure our rooms meet the highest housekeeping standards. Please give us a second chance if you visit our area in the future.
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287 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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English first
Washington Crossing, Pennsylvania
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed April 16, 2013 via mobile

This property has seen MUCH better days. Our room had a popcorn ceiling with a big stain and crack, no working a/c, dust and outdated fixtures/furniture. The bathroom is so small you have to close the door before using the toilet. So glad our stay was one night only. Stay at sister Hampton Inn/Homewood Suites across the street much newer and cleaner. They were sold out, no wonder!

  • Stayed April 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regional D, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review, April 17, 2013
Hello KTMTGal331!
Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.
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Scranton, Pennsylvania
1 review
5 of 5 stars Reviewed April 11, 2013

We stayed at this hotel for a family wedding. The hotel was clean and modern. The staff was friendly and helpful. The location was very close to the Metro station. There were plenty of dining options within walking distance, also several movie theaters. There was a nice gym and pool.
We would definitely stay at this hotel again. We would recommend to family and friends.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 10, 2013

Enjoyed our stay. Good location, the staff were very friendly, a warm good-sized pool and nice lobby. As per other reviews, though, the room was on the small side and slightly run down. The beds, though, were very comfortable.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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new jersey
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed April 6, 2013

This property in downtown Silver Springs has some structural restrictions. The original design created rooms that are below average in size. Even the suite in which i stayed the last time was squeezed quite tightly; narrow "living room" and a bedroom just big enough for the bed. Strangely enough, the suite did, however, have a giant walk-in closet, much bigger and nicer than the usual hotel closet. Maybe the architect should have knocked down the size of the closet to expand the square footage of the rest of the room.

As a very frequent traveler, i notice the small things. Television in the living room would only get cable channels and not the local DC area broadcast channels. A call to the engineer revealed that this was a known problem and "just the way it is". The bed room TV got all channels, but not the one in the living room. First class properties take care of these types of things.

Much confusion about the timing of the breakfast. The printed literature in the room says it begins in the morning at 600 am. The people who run the dining room, on two recent visits, don't open it up until 630. So, on the last visit i asked the desk clerk specifically upon check in when the breakfast began. "6:00am!" he declared. "Are you sure?" I asked. "Absolutely". Upon arrival at the restaurant the next morning at 615, the lights were dark and the waitress/hostess adamently said that "No, we don't open until 630, and lots of people like you have it wrong and come down here at 6:00". Well, whose fault is it that people come down at 6:00 expecting breakfast to be open? This confusion is not a sign of an extremely well-managed hotel. (I went down the street to Panera's for breakfast as i had to get to an appointment).

On the other hand, when i did have the breakfast on a previous stay, it was a very good buffet. So they do a good job if they could get the time right.

Personnel behind the counter and at valet parking have been trained to be friendly and courteous, so that's a plus.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1 review
4 of 5 stars Reviewed April 4, 2013

Very nice room with king bed w/ 2 televisions. Could have more channel selections. Added breakfast for 4 for only additional $10 per night. Nice meal. Staff was very pleasant and helpfull with directions to DC, etc. Very good stay overall.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Virginia
1 review
5 of 5 stars Reviewed April 4, 2013

The stay was awesome! Marta was GREAT! Would definitely stay again. Room was very clean and beds were very comfortable. Location was great right downtown so you can walk to various restaurant and shopping areas.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regional D, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review, April 5, 2013
We appreciate you taking the time to provide us with feedback from your stay. Excellent customer service is our priority. We are extremely pleased to hear that you enjoyed your visit with us here at the DoubleTree by Hilton. We look forward to your next visit with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about DoubleTree by Hilton Hotel Washington DC - Silver Spring

Also Known As:
Hilton Washington Dc
Hilton Silver Spring
Silver Spring Hilton
Address: 8727 Colesville Road, Silver Spring, MD 20910 (Formerly Hilton Washington DC/Silver Spring)
Phone Number:
Location: United States > Maryland > Silver Spring
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Silver Spring
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Washington DC - Silver Spring 3.5*
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