This is a barely average rating. There are many things lacking at this property. Overall, it is in need of renovation - carpets are frayed, doors need painting, etc. The door to my room was so out of adjustment it would barely open/close. The front desk staff gladly moved me into another, but that room had many small issues, too: poor TV reception, no plunger in the sink, no electrical receptacles at the desk, floor lamp that didn't work, the desk hadn't been well cleaned. And the hotel was on the loud side - could hear people walking in the room above and talking next door. Full disclosure: I did not complain to the staff about any of these issues, other than asking to be moved to another room on arrival. Just walking down the hallways indicated that maintenance is an issue here.
On the positive side, valet parking attendants and front desk staff were unfailingly friendly. (FYI - no self parking, but valet is a reasonable $12/night.) Room service was surprisingly fast; food was hot and tasty. Nice bar and a decent workout facility. Location is excellent for Silver Spring and easy access to DC. Room price was also quite reasonable - $100 for a weekend night.
Would I stay here again? Yes.
Would I try to book another property first? Absolutely.
It's just not up to the Doubletree standard.
Rooms facing the interior of the property overlook a very ugly rooftop. Ask for street view.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for writing a review about your stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. Again, we apologize for the inconveniences and we hope you’ll stay with us again soon and tell us what you think about our improvements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.