My husband, young daughter and I stayed at this hotel over New Year's. First off, the hotel is completely dated. The room was musty, bathroom was too small, reception on the TV was fuzzy, no fridge, no microwave and bad customer service. Cookies were not even available at check-in, which is supposed to be the Doubletree's signature.

Staff was generally ghetto, clientele was young an rowdy. We were on the 10th floor directly in front of the elevator. So when all the gross, drunk, rowdy people came back from celebrating NYE, we had to deal with yelling, cussing and weed smoking outside our door. The following night, January 1 was no better. We were wide awake for 2 hours in the middle of the night because "guests" were drunk again and this time were doing somersaults and cartwheels in the hallway outside our door. I called the front desk TWICE to get these low-lives to shut up and have some respect for people who were sleeping. I was planning on calling the police if it happened a third time.

I will never, ever, ever stay here again or anywhere in downtown Silver Spring (which is a total dump as well).

I stayed here for my birthday last year in September 2012., it was ok. This time I stayed with two friends for New Years eve 2012! There were three reasons I came back: people are friendly in the area and helpful & it has suites and I like the fact that it is accessible to numerous shopping venues, restaurants, entertainment and transportation! I noticed though that the bell men/valet pick and choose who they assist with luggage. If you look rich and seem to have money, they help you, if you look like you might not have any money they just push the cart over to you and let you take your own bags upstairs. What they didn't know was that I had a big bill to hand over to them, but they judged me and assisted someone else so it was their loss. I also have a problem with the hotel itself! They have no microwaves or small refrigerators in the room or coffee makers and this room was a suite! At least have them in the suites! I had to go down to the front desk just to warm up my food! What hotel makes you leave your room and go down to a front desk to warm up food? How much does it cost to put in microwaves in the rooms? Also, the tub in my room #735 was clogged as in Sept when i stayed in another room. We also had a strange lamp in the living area that took three of us to figure out how to turn it on! No blankets were available. No breakfast is included in the rate! You have to pay a lot more just to have breakfast! OMG the parking! you have to pay for valet parking! Why should I have to pay to park at a hotel where I'm staying? When did this start happening? Some hotels milk you for every dime! If its mandatory valet parking, then caculate that as part of your hotel rate if you're driving! I usually like to stay at hotels with free parking!! I do like the fact that the internet is free!!! Beware of staying at any hotel on New years eve though! I had a terrible evening, the people next door was smoking "crack" or "weed" and my entire room was filled with smoke!!!! Police were running through my floor attempting to get them out! It was horrible!!!

We contacted the hotel to help us arrange for a family Christmas. The catering manager, Jessica, was extremely perceptive and efficient setting up perfect arrangements in just 2 phone calls. All of the staff were very friendly and the hotel was clean and comfortable. The breakfast was excellent. You get the feeling from everyone that they really care about their guests. It was a great experience and an excellent value.

Everybody I encountered at this property was very nice and helpful. The staff at the Twisted Willow restaurant was very nice! Everybody said hello and was very friendly. The room was small but ideal for business guests. When I'm in the Silver Spring/Washington DC area again I will defiantly come back here!