We were 3 rooms, staying for 2 nights. Let's start with the positive. The hotel was clean. Now there's everything else. We called beforehand and asked them how far they were from the Metro station. They told us 2 blocks, straight up the street. Well, it wasn't 2, it was 4, and it was a straight line. When you're walking dragging luggage from out of town, 2 blocks up a hill, then to the left 2 more blocks is not "2 blocks" away. So we arrived sort of annoyed. The front desk was inefficient, and that's being charitable. Our confirmed reservations, well.... We didn't get 3 rooms near one another, as promised. One of the rooms didn't have 2 double beds, as confirmed. Our friends' room was to have a king and a cot, and the cot wasn't there. It finally arrived. Our late arriving friends were told our reservation had been canceled. We gave the desk 2 credits cards to split the reservation, and they put it all on one card. When we "checked out" the guy then @ the desk was like "OK, good, you're checked out." I had to ask: "May I please have a receipt or statement?" The air conditioner made such an annoying cycling noise that we had to sleep with it off, or it would have awakened us every 5 minutes. The guy they sent up to check it, well, he might have known air conditioners, but unfortunately could not speak English very well, so it was hard to communicate our problem. I asked in the restaurant where I might sit with a cup of coffee and meanwhile re-charge my cell. The worker had no idea, and did not offer that they had a "business center" that I ultimately found and worked just fine for that moment. The hotel was fully booked, so they were all doing their personal best, I suppose, but it wasn't good enough for me. Will I be back? Absolutely not.
- Also Known As:
- Crowne Plaza Silver Spring
- Silver Spring Crowne Plaza
- Official Description (provided by the hotel):
- The newly renovated Sheraton Silver Spring Hotel is situated in the heart of downtown just minutes away from charming shops and restaurants, and quick access to the Washington, D.C. area via Wmata. ... more less
- Reservation Options:
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