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“Hotel Manager Harry Patel is the worst person you would want to manage any properties” 1 of 5 stars
Review of Comfort Inn Georgia Ave/DC Gateway

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Comfort Inn Georgia Ave/DC Gateway
2.0 of 5 Hotel   |   7990 Georgia Avenue, Silver Spring, MD 20910-4860   |  
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Ranked #8 of 12 Hotels in Silver Spring
Mystic, Connecticut
1 review
5 helpful votes 5 helpful votes
“Hotel Manager Harry Patel is the worst person you would want to manage any properties”
1 of 5 stars Reviewed September 18, 2010

Mr. Patel has no business being a manager, he is the most rudest person I have ever met, he do not know how to talk to people, this man needs training in customer service, how to talk to his guest, how to treat people in general. A few weeks ago I stayed at his hotel which I have been coming to for years before it changed over to a comfort. My family and friends always try to stay here when we are in town and the young lady who manage the desk each time we are in town was not there this time I was told she was on vacation, if I knew that in advance I would have never came there she has always gone out of her way to make us feel at home. But Mr. Patel he was rude and nasty the whole time we were there, not only to us but I notice how he talks to all his guest and his employee. This company needs to train him with better customer service. I will not stay here anymore and will also tell my friends and family not too either. You need to keep the manager who knows how to treat guest and people. I know her job must be hard if she has to deal with him every day.

  • Stayed September 2010, traveled on business
    • 1 of 5 stars Location
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eugenemorris, Manager at Comfort Inn Georgia Ave/DC Gateway, responded to this review, November 19, 2010
Dear Guest,

We appreciate your business and comments. Our management company do not tolerate any employee being unfriendly and not listening to all guest issues and comments.

Please allow us to win your business again. We apologize for not having an exceptional stay at our hotel. Give our Hotel a call to discuss staying with us. We want to make this situation right.

Thank you for your comment,


Eugene Morris Jr
VP of Operations & Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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169 reviews from our community

Traveler rating
    54
    65
    28
    12
    10
See reviews for
42
41
20
51
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
Arlington, Massachusetts
1 review
4 of 5 stars Reviewed September 16, 2010

My mother, sister, brother-in-law and I are impressed with the friendliness, warmth and helpfulness of the staff.

When we arrived, Karla was on the desk, with a warm welcome for us. The next morning, she greeted us with a smile for breakfast, offered to make a waffle, and was so responsive when when we had a query.

O is warm, welcoming, informative and loves his job-his enthusiasm for his work shows in everything he does, whether he's announcing his shuttle run or navigating a huge wheeled bin into the elevator.

The housekeepers who took care of our rooms (317 and 319) were thorough and pleasant and did a fine job tidying up the room.

Thanks so much,

Heidi Hample
Ruth Hample
Judy and Dan Russo

  • Stayed September 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 22, 2010

Interacted with 3 employees and they all seemed to have an attitude. Parking is a joke. On a Tuesday night we could not find a free spot and were told to park on the street next to the hotel. We got a $65 fine at 5am. bathrooms are small and this seems to be an older property as the wallpaper had several holes in it.

Stayed July 2010, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eugenemorris, Manager at Comfort Inn Georgia Ave/DC Gateway, responded to this review, November 19, 2010
Dear Guest,

We value your opinion and comments. Our manangement company does not tolerate bad customer service from our associates.

We apologize that your stay was not exceptional. We have made upgrades to our parking and staff.

Please allow us to win your business.

Thank you for your comments,


Eugene Morris Jr
VP of Operations & Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 18, 2010

This hotel was clean and the front desk was friendly. A breakfast is offered however the seating is tight and limited. It is very busy. The location was noisy as was the A/C but that is expected in a city. The neighboor hood wasn't that great as we were told by a security guard not walk at night. The worst park was the parking. There were not enough spaces and many cars had to park in the fire lanes. Overall the hotel was nice when only used for sleep.

  • Stayed May 2010, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boston
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 29, 2010

We stayed in this hotel for 1 night. Room was decent size, beds were comfortable. A/c unit in the room was noisy. Parking is free but is limited. Complementary breakfast is of ok quality. breakfast area is small and gets really busy. They have complementary shuttle which runs every hour. overall it is good value hotel. front desk staff was helpful and courteous.
The room rate quoted by calling hotel directly was less than internet rate on choice hotel website.

  • Stayed April 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lac du Flambeau, Wisconsin
Top Contributor
203 reviews 203 reviews
52 hotel reviews
Reviews in 119 cities Reviews in 119 cities
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed February 28, 2010

Pros: reasonable rates for an area close to Metro trains, very clean and a decent breakfast. Cons: VERY small rooms and a bit on the noisy side. Use the AC/heat to mask traffic noise. The closet is laughably small. If you just need a place to sleep during a DC visit, this will work. Anything more than that...not so much.s

  • Stayed February 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Federal City
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed February 1, 2010

This is a place that you do not stay at longer than a day or two. If you must stay longer or need a cheap place that still offers basic comfort this is it.

  • Stayed January 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Georgia Ave/DC Gateway

Address: 7990 Georgia Avenue, Silver Spring, MD 20910-4860
Phone Number:
Location: United States > Maryland > Silver Spring
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #8 of 12 Hotels in Silver Spring
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Georgia Ave/DC Gateway 2*
Number of rooms: 127
Official Description (provided by the hotel):
We have just completed a hotel renovation as of February 2013. ... more   less 
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Also Known As:
Comfort Inn Georgia Ave/Dc Gateway Hotel Silver Spring
Silver Spring Comfort Inn
Silver Spring Ramada
Ramada Silver Spring

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