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“Great staff at Comfort Inn, Silver Springs, MD” 4 of 5 stars
Review of Holiday Inn Express Washington DC N Silver Spring

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Holiday Inn Express Washington DC N Silver Spring
2.0 of 5 Hotel   |   7990 Georgia Avenue, Silver Spring, MD 20910-4860 (Formerly Comfort Inn Georgia Ave/DC Gateway)   |  
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Ranked #7 of 12 Hotels in Silver Spring
Spokane, WA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great staff at Comfort Inn, Silver Springs, MD”
4 of 5 stars Reviewed May 24, 2013

We chose the Comfort Inn in Silver Springs for our stay in DC from the reviews from Trip Advisor. The staff is so wonderful. We really appreciated the gals at the breakfast buffet in the morning. They were so sweet and wonderful. Our rooms were very clean and the shower was wonderful, plenty of warm water. I really liked the fact that I spoke to the front desk multiple of times prior to our arrival and spoke to the same person each time and he was so helpful. The only thing that I was disappointed in was when we needed a taxi back to the Reagan airport, we had them call us a taxi and the gentleman at the front desk assured us he called a company they regularly use and even though the chauffeur driver was very interesting to talk with, it cost us double to get back to the airport at $65.00. That was not expected. Otherwise, if you are looking for a clean, personable inn to stay at a reasonable price, this is it. Again, I loved the ladies at the breakfast buffet and the manager in the morning. The breakfast buffet was excellent as well. We miss DC already!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eugenemorris, Manager at Holiday Inn Express Washington DC N Silver Spring, responded to this review, May 27, 2013
Dear Guest,

We value your opinion and appreciate your business during your recent stay.

Thank you for your comment and our hotel staff look forward to you returning to the Comfort Inn- DC Gateway and please recommend us.

Thank you,

Eugene Morris Jr
VP of Operations & Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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206 reviews from our community

Traveler rating
    69
    71
    38
    13
    15
See reviews for
52
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61
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Georgia
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 1, 2013

First I would like to say I totally disagree with others on the customer service. We received warm and friendly service from the front desk, room attendants and the valet attendant! Always a smile and a greeting. The room was a great price, CLEAN, and very roomy. The only downfall is that the connecting door must have been missing in the room next door,because we could hear our neighbor loud and clear. We could hear them, but not the ones on the other side, so walls are ok. Breakfast staff are wonderful and the food choices are good. We will be back!

Room Tip: Corner room may be a better room.
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eugenemorris, Manager at Holiday Inn Express Washington DC N Silver Spring, responded to this review, May 2, 2013
Dear Guest,

We value your opinion and appreciate your business during your recent stay.

Thank you for your comment and we will address all matters.Our hotel staff look forward to you returning to the Comfort Inn- DC Gateway and please recommend us.

Thank you,

Eugene Morris Jr
VP of Operations & Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 26, 2013

In first view, this hotel must be seeming very strange ; a big stone block where all can be missing. But the service doesn't reinforce this first view. It was not excellent, but it's not poor for all that.

Just one problem : the system of cards which open the rooms' doors is very poor, his. Not only do they deactivated all time, but also sometimes you won't enter in your room. In case of event like that, the reception can change your card, but it's really boring going all days at the bottom.

I expect you to enlighten your mind, with my very bad practice of english.
Goodbye, see your souls.

WP — 16 year-old student (French).

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eugenemorris, Manager at Holiday Inn Express Washington DC N Silver Spring, responded to this review, April 28, 2013
Dear Guest,

We value your opinion and appreciate your business during your recent stay.

Thank you for your comment and we will address all matters.Our hotel staff look forward to you returning to the Comfort Inn- DC Gateway and please recommend us.

Thank you,

Eugene Morris Jr
VP of Operations & Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pilar, Buenos Aires, Argentina
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 26, 2013

My boyfirned and I travelled to Washington DC and stayed just for one night. We are from Argentina.
The hotel is excelent, the service is very complete (buffet breakfast & shuttle to metro station was free). We walked once to the station just to know the neighbourhood and it is very near, just 6 blocks. You have some fast food restaurants just in front of the station, so when you come back from the city you can eat something there if you want. By metro, the travel to DC is just 15 minutes from the station. This hotel will be cheap, considering the prices you will pay in DC for such similar service.
The room was great, big, with air conditioner, flat TV, fridge, coffe machine (including one bag of regular coffee, one decaf, tea, sugar, etc), microwave, hair dryer.
The staff was very nice and helpfull at every time, they always asked if we were comfortable or if we need anything, specially Melisia.
I tottaly recommend this hotel to anyone visiting DC!!! If I go back some day, of course I will be staying at this hotel again.

Room Tip: I stayed in the cheapest room with king size bed in the last floor and it was very quiet and comfort...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eugenemorris, Manager at Holiday Inn Express Washington DC N Silver Spring, responded to this review, April 28, 2013
Dear Guest,

We value your opinion and appreciate your business during your recent stay.

Thank you for your comment and our hotel staff look forward to you returning to the Comfort Inn- DC Gateway and please recommend us.

Thank you,

Eugene Morris Jr
VP of Operations & Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey, USA
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed April 25, 2013

The rooms were very nice, beds comfortable, decent breakfast with eggs. The hotel staff was very nice and helpful as well. I found the hotel a bit further from the Silver Springs Metro train to DC than I would have liked, the neighborhood ok but not stellar, and some of the other clientele at Comfort Inn a bit rough around the edges, shall we say. Good hotel for the price.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eugenemorris, Manager at Holiday Inn Express Washington DC N Silver Spring, responded to this review, April 28, 2013
Dear Guest,

We value your opinion and appreciate your business during your recent stay.

Thank you for your comment and we will address all matters.Our hotel staff look forward to you returning to the Comfort Inn- DC Gateway and please recommend us.

Thank you,

Eugene Morris Jr
VP of Operations & Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed April 25, 2013

At check in, the desk clerk advised I had 2 reservations. I advised her I only made a single reservation for 1 room for 2 adults. She indicated she understood and proceeded to check me in.

The room was small, the bed was located only about 18-24 inches away from the air conditioner. The air conditioner had been fitted with a plastic adapter which forced the stream of air to blow directly onto the bed in the area where your head rested. I awoke in the morning with a sore throat (no surprise).

In the morning, while in the breakfast area, I noticed two Comfort Inn supervisors observing the breakfast service. I related to them the poor ergonomics or the plastic modification shield blowing the stream of cold air directly onto a sleeping person's head. One of the supervisors proceeded to try and justify the setup, then asked me point blank to go onto the Comfort Inn and/or TripAdvisor websites and give them an outstanding rating - ?? (No chance)

Two days later, I discovered Comfort Inn had billed my credit card for both reservations, 2 different room numbers, even after I pointed out the mistake when I checked in. It required 3 telephone calls to get a credit for the duplicate billing.

My advice - stay clear of this one !

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eugenemorris, Manager at Holiday Inn Express Washington DC N Silver Spring, responded to this review, April 28, 2013
Dear Guest,

We value your opinion and appreciate your business. Please contact our General Manager for your inconvience and we apologize that your stay was not legendary.

Our hotel will be addressing all matters concerning your guest experience. I hope you give us another chance to "win" your business.

Thank you for your comment and your concerns,


Eugene Morris Jr
VP of Operations & Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
1 review
5 of 5 stars Reviewed April 23, 2013

This is nicely renovated hotel with easy access to DC. Every staff member (especially Kiran!) I spoke with was eager to help and met me with a smile on their face. I will definitely be back next time I have business in DC.

Stayed April 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eugenemorris, Manager at Holiday Inn Express Washington DC N Silver Spring, responded to this review, April 25, 2013
Dear Guest,

We value your opinion and appreciate your business during your recent stay.

Thank you for your comment and we look forward to you returning to the Comfort Inn- DC Gateway and please recommend us.

Thank you,

Eugene Morris Jr
VP of Operations & Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Washington DC N Silver Spring

Address: 7990 Georgia Avenue, Silver Spring, MD 20910-4860 (Formerly Comfort Inn Georgia Ave/DC Gateway)
Phone Number:
Location: United States > Maryland > Silver Spring
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Suites Wheelchair access
Hotel Style:
Ranked #7 of 12 Hotels in Silver Spring
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Holiday Inn Express Washington DC N Silver Spring 2*
Number of rooms: 127
Official Description (provided by the hotel):
127 Newly Renovated Guest Rooms & Public Area's as of December 16, 2014 Complimentary Deluxe Hot Breakfast Restaurants & Lounge's within walking distance Interior Corridors, Two Elevators & every guest room has a Microwave & Refrigerator 4 blocks from Metro Station Complimentary Shuttle(7am-9pm/Mon-Fri) Valet & Self-Parking available($10 a day) Bus Parking is Free for Groups Free Fitness Center & Business Center Stay with us to earn & use your IHG Rewards any where in the World & with us Free Wireless & Cable High Speed Internet ... more   less 
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Also Known As:
Comfort Inn Georgia Ave/Dc Gateway Hotel Silver Spring
Silver Spring Comfort Inn
Silver Spring Ramada
Ramada Silver Spring

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