I stayed at this Comfort Inn for 6 days. The location is 0.6 miles from Silver Spring Metro and the hotel provides a shuttle to the station if you don’t want to walk. It is about a 20-minute metro ride to D.C. There are many eating places around the area and a 7-11 across the hotel. I travelled solo and as a female, felt safe walking at night.
The room was in clean condition except the light switches were very grimy. On 2 separate days, I found black hair in the hotel towels. There is nothing grosser than finding hair in what is expected to be clean! The hot water did not work one of the nights until the following afternoon. The bed was comfortable except the pillows are too small.
The customer service from the female staff was excellent! They always had a smile on their faces and very welcoming. For this, I give them 5 stars.
However, most of male staff needs customer service. A few weeks before my arrival, I called to confirm my reservation. The male who answered the phone did not understand English and he had to transfer the phone to another female staff. On another occasion, I came downstairs to catch the shuttle. I heard the male at the front desk in a confrontation with a guest. He could have handled that situation better. Afterwards, I asked him about the shuttle. He wasn’t friendly towards me nor did he make an effort to call the driver. I had to follow up, this time with a female staff, in which she called the driver.
The worst encounter was on my last day. It was 4 am and walked at the front desk. I was standing in front of Jaime for about a minute and not once he looked up from his computer. He acted as if I was invisible! I finally said, “Hi, I’m checking out” and he told me that he was busy and I had to wait 5 minutes. When he was done, he said, “Here you go” as he handed the bill. No thank you, not an ounce of customer service from him. I spent over $1,200 staying at this hotel and my business was not appreciated at all. Next time, I’ll take my business somewhere else! A few minutes later, another guest came to check out. Again, Jaime did not look up from his computer and the guest was the one who greeted him first. Why is this guy working the front desk?

I have stayed at many comfort inns around the country this one is average to poor. The hot water did not work the first night and the shuttle service which I was promised did not have a driver that day. The breakfast area was very crowded and you could barely have a spot to sit.

I stayed here for a week recently and the overall experience was really good. Since Silver Spring was a new area to me, I was scared at first of how the hotel might be. But the location was good and so was the stay. Staff were all friendly and caring, especially the ever-smiling Donna. Its location is perfect for people working downtown, and there are quite a few good restaurants nearby for those who care to walk.

The rooms were very nice.

This hotel is walking distance from the metro. The people working at this hotel did their jobs in a caring, professional manner, often going out of their way to make our stay a wonderful one.

When there was a small problem with the arrangement of our two rooms, the problem was fixed quickly.

I needed help printing out an email confirmation I had received for a tour and they assisted us in that.

Another example of their going out of their way to help us was on our last day there. We were eating the nice breakfast they provide and our suitcases were with us as we ate, so we could get a quick start on our walk to the Silver Spring metro station which would get us to Reagan National Airport. We had the bad luck of leaving on a rare day of metro rail repairs so the nearby Silver Spring station was closed that day. We were planning on catching a bus from a ways beyond the station which would take us to the closest open rail stop.

Donna, the Customer Service representative for the hotel, asked us if we wanted a ride to the metro bus stop and took us there, giving us a huge jump start on our journey, and taking away any stress related to getting to the airport on time.