Here's the good:
This hotel is newly renovated. Check-in was excellent. The staff was efficient and polite. The entire property was quiet. The common areas were spotlessly clean. The beds were extremely comfortable and the linens were snowy white. Free wi-fi.
Here's the bad:
A previous reviewer mentioned a lovely balcony. Our room had a balcony, but it was permanently locked (with a label stating "ATTENTION GUEST: THIS IS A PERMANENT LOCKING MECHANISM. PLEASE DO NOT TOUCH. THANK YOU"). The amenities are basic, and not as they are currently depicted on picture #18 of 26 on the property description on this website. There was no body lotion or body wash. The condiment basket contained coffee but no tea. When we requested a tea bag, we were presented with one from the Bistro and charged $1.00 for it. Upon check-in we were informed that the pool would be open until 10:00 PM. We checked twice, at 8:30 & 9:30. The whirlpool and pool were covered and the door was locked both times.
Here's the ugly:
Our tub and sink had greasy films on them. The tub had an ugly dirty ring. We stood on a towel when we showered.
If you are staying here to go to Silver Spring proper, this is not the place for you. It took 35 minutes to get into Silver Spring at 8:30PM Friday night (Google maps it as 12 minutes) because of heavy traffic - normal for the DC area.
The Marriott Bistro concept is a total loss. If you want food, you'll have to go out for it.
If you know anything about sustainability, you may find the large pictures of green leaves and multiple cardboard cards (with green ink) sitting around the room a bit disingenuous, but credit where credit is due - at least the pool and whirlpool were covered.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for taking the time to review our hotel. We appreciate the great comments on the cleanliness and the condition of the hotel. However, we are sorry that we disappointed you where the cleanliness of the bathroom tub, pool hours and the balcony door is concerned.
The balcony doors are locked on the first floor facing the exterior of the building as a safety feature. We do have locks that are on the upper floors but they are all able to be unlocked. I am not sure why the pool was closed. However there were some evenings in August where there were lightening strikes and the pool must be closed for an hour after the strike occurs. Perhaps that is the reason that the pool was closed. I will address this with our pool operator to ensure that this was the reason. Thank you for drawing to my attention the issue with your bathtub. I have spoken with our Housekeeping Department to ensure that we take immediate corrective action to prevent this from happening in the future.
Again, thank you so much for bringing these issues to my attention.
I hope that you will give us another opportunity to serve you should your travels return you to our area.
Danielle Marie Hood
Silver Spring North Courtyard by Marriott
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.