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“Residence inn?more like Disaster inn” 3 of 5 stars
Review of Residence Inn Silver Spring

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Residence Inn Silver Spring
3.0 of 5 Hotel   |   12000 Plum Orchard Drive, Silver Spring, MD 20904   |  
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Ranked #3 of 12 Hotels in Silver Spring
Certificate of Excellence 2014
1 review
“Residence inn?more like Disaster inn”
3 of 5 stars Reviewed May 7, 2013

This was my 2nd stay within a three week period. The hotel is big and gives the impression it is very welcoming. Looks are deceiving, at first glance we've noticed burgers tossed in the parking lot, broken grey goose bottle and other debris just as we stepped outside our rental. I must admit the front desk staff was very pleasant and the general manager didn't look like he wanted to engage in conversation much with his guests. The breakfast and dinner staff were very caring,polite and fun to enjoy a laugh with.

*Rooms: Again at first glance everything looked so beautiful. Although the room we checked into smelled heavy of smoke. I ignored it and opened up the windows just for the sake that we could get some rest. The windows had dead stink bugs infested in the screens. The kitchen had a nice accent and was very clean until I noticed the disposal was clogged and mentioned it to the front desk. It took roughly 10 minutes before a maintenance guy responded only to ask what the problem was. He then left and another 10 minutes passed when I spoke to the front desk they told me he might have already left, I was furious! He came and apologized. I mentioned there was hair in my bathroom(I'm a 33 year old bald dad of two kids, I have no hair) he apologized for that too. To top it off the bed sheets were really damp,easy to get sick in the conditions of this fluctuating weather this area has.

Overall, polite staff but not enough staff to keep up with presentation of Marriott hotels. I have stayed at plenty other Marriott brands through the east coast and value my platinum status. This hotel is possibly the rookie chain of them all. By far the most unsatisfactory of all the properties I've stayed at. My experience differs from others but as a loyal member to Marriott for 11 years I expect a lot more than a motel 6 replica.

Thank you.

  • Stayed April 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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98 reviews from our community

Traveler rating
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    40
    17
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See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Worcester, Massachusetts
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 8, 2013

We had a very positive experience with our stay at the Residence Inn Silver Spring. We booked a 2-bedroom suite that was roomy and comfortable. The hotel looks very modern, was clean, and had nice amenities. Since it was early April, we weren't able to use the outdoor ones (pool, BBQ area, etc) but they looked great. It's located right at a shopping plaza with a gas station, Target, etc, also which was convenient. I would definitely stay here again if traveling to the DC area and would recommend it to others.

Room Tip: The 2-bedroom suites are very roomy. Each bedroom has it's own bathroom also.
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Portland, CT
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 8, 2013

Just came back from a week stay during son's spring break at this Residence Inn. We were both quite happy with the room. It was spotlessly clean. Which is the main thing I want from a hotel room! The bed was fine. The room had a flat screen TV. The only minor complaint is that the room did NOT have wireless. Nowadays, with iPhones, etal, having wireless in the room is becoming a necessity.

The breakfast was fine. I liked the egg mcmuffins, the pancakes, the hash browns. My son loved the cereal bar and the waffles.

We stayed here due to friends living in Silver Spring, but this turned out to be a great choice for visiting Washington DC. Every morning we drove the couple miles to the "Glenmont" metro station, which ALWAYS had a parking spot and cost $5 to park all day. We took the metro into Washington DC, about a 15 minute ride. This worked great and I would stay here again if I was touring DC. It beats dealing with parking and the stopped-dead-traffic of Washington.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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San Antonio, Texas, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 1, 2013

EXCEPTIONAL COSTUMER SERVICE
All the staff was very helpful, but Mrs. Semhar had outstanding customer service. She went out of her way to help us in renting a car, giving instruction how to go to Washington DC and then referring us to another Marriot in DC. All of these were about 3 hours in customer service.
Thank you Mrs. Semhar

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Newcastle, Australia
Top Contributor
72 reviews 72 reviews
26 hotel reviews
Reviews in 47 cities Reviews in 47 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed January 27, 2013

I have stayed in this hotel at least 10 times. On every occasion the staff have been friendly, efficient and very helpful. For me the best feature is the room. Each room has excellent facilities for the independent traveller who is on an extended stay and wishes to prepare their own meals. The kitchen is the best I have seen for the price. Full refrigerator, oven, cook top, dish washer, microwave, toaster, electric jug, etc. The bed is comnfortable and the internet service reliable and very adequate. Although not staying, I called in on January 15 for a quick look at the renovations that have just been completed. They have freshened up the foyer and dining room area nicely. I will keep returning to this hotel when I am in the Silver Spring area on business.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Charlottesville, Virginia
Top Contributor
69 reviews 69 reviews
20 hotel reviews
Reviews in 35 cities Reviews in 35 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 25, 2012

This is a very nice Residence Inn with a helpful staff and a generally freindly ambiance. They are in the middle of making some alterations on the dining part of the hotel, which hopefully will be a good addition in the future. At present, the normally good breakfast is not as good as it once was because the staff have to scramble around form the kitchen to a temporary space. There is also no breakfast seating. None of this is a show-stoppeer and the staff are working hard and enthusiastically, but be advised.

Room Tip: Ask for room on the side of the hotel away from the street to the north of the hotel
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ormond Beach, Florida, United States
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 24, 2012

Booked this hotel in advance on the Residence Inn reservations line looking for certain things - connecting rooms for 2 adults, 4 children and a dog. I prepaid to lock in the best rate. When I arrived, I was told no connecting rooms were available; I said that wouldn't do since the children were too young to stay alone and we didn't want to divide up the family. Even though the hotel appeared to be quite empty, it took some time for the clerk to find rooms that might work. At that point, I was told that in addition to the amount I had prepaid, there would be a $125 pet fee - good for the length of the stay. We were only staying one night! That made the cost over $400 for one night. I had to say No thanks. The pet fee might be reasonable if you are staying a while, but this is not a pet friend hotel for a short stay.

Stayed November 2012, traveled with family
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Additional Information about Residence Inn Silver Spring

Address: 12000 Plum Orchard Drive, Silver Spring, MD 20904
Location: United States > Maryland > Silver Spring
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Silver Spring
#5 Family Hotel in Silver Spring
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Silver Spring 3*
Number of rooms: 130
Official Description (provided by the hotel):
Visit Residence Inn Silver Spring located just 4 miles north of the Capital Beltway. Our spacious suites offers separate sleeping, living and dining areas, full kitchens, pullout sofa beds, large work desks and high speed Internet access. Enjoy a complimentary breakfast daily, or wind down at night at our social hours offered midweek at our Silver Spring hotel. ... more   less 
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Also Known As:
Residence Inn Silver Spring Hotel Silver Spring
Silver Spring Residence Inn

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