First, the positives: This is a great location if you want to visit the DC area. Loved the free parking on the adjoining deck over the weekend! It felt very safe for walking to and from the nearby pedestrian mall--no need to move the car all weekend. The rooms (we had two) were clean and comfortable. My ratings of the sleep quality reflect issues with noise, not the beds or the bedding.

On the less positive side, there was inadequate response to our calls to the night staff regarding drunken partiers returning to the hotel. Loud talking, drunken laughter, and rap music intermittently awakened us several times between 12 and 3:30 am. Offering to move us in the middle of the night was not an acceptable answer to the issue. Reporting the issue to the staff in the morning resulted in apologies and the “comping” of our breakfast bill but really did not take away the irritation and loss of sleep.

And speaking of breakfast, mine had to be the very worst in memory! Eggs so dry it was hard to pick them up on a fork, micro-waved bacon and dry toast. I really think the whole thing was pre-prepared and re-microwaved. It was delivered to my room in a box by a very nice man who appeared to be the sole person working in the "cafe" Sunday morning. I think the trick here might be to ask for something NOT on the limited menu—I notice that another reviewer had success doing that. And speaking of the menu—what’s with the fact no prices are listed for the items on the menus placed at bedside?

The hotel staff was kind enough to give us a one-hour extension until 1 pm for check-out on Sunday morning however they cancelled our electronic room keys about 10 am while we were still in the hotel resulting in some of us being locked out of our rooms. After being re-admitted once, the keys did not work again so we were advised to prop our doors open to prevent being locked out again. Really?

Maybe weekends are just a down time for this hotel but I expected better.

Great location, very comfortable accommodations, extremely helpful & friendly staff & a nice cafe for a small bite. Convenient location, only 10 minutes walking from the metro, across the street from Whole Foods & in an eclectic & delicious restaurant hub. I've stayed here for business on several occasions and will return.

This hotel is conveniently located in the Downtown Silver Spring Mall, thus it was easy for me to shop, dine, and return to my room safely. The lobby was not in the usual ground floor location,but rather on the first floor. The staff did their duty to the letter, the hospitality wasn't warm. Probably because it was the winter season. Snacks were available in the vending machines, ideal for in-between meal snacks, and meals were served in the restaurant.

I particularly like the over-sized hotel windows, which was great for looking out.

No airport shuttle was available, but one can get a reliable super yellow shuttle.
In general the hotel lived up to the hotel chain standards

The hotel is located a 10-minute walk from the Metro Station - Silver Spring / Red Line. The hotel kindly operates a quick shuttle to and from the metro. Many restaurants are located nearby. The Veteran's Convention Center is two blocks away. Excellent location.

Evening service at the lobby "cafe" wasn't the friendliest. However the rest of the staff was professional and courteous. If you get breakfast included in your rate, as with Gov't rate, the details are a bit strange. Order ONE meal selection from the menu at a counter. Don't ask for an extra banana or apple cause it's not included if you order eggs and sausage. The process is definitely weird. Staff should be given more flexibility OR a simple breakfast buffet would seem more accomodating. I really wanted a banana with my breakfast order but had to buy it across the street at Whole Foods Market. Odd...