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Courtyard by Marriott Silver Spring Downtown: Traveler Reviews

3.0 of 5
8506 Fenton Street, Silver Spring, MD 20878
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Courtyard by Marriott Silver Spring Downtown
Ranked #2 of 12 hotels in Silver Spring
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104 reviews from our community

    Trip type
Traveler rating
    28
    43
    20
    9
    4
Date Rating
Southern Pines, North Carolina
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Repeat offender”
4 of 5 stars Reviewed October 25, 2012 via mobile

I have stayed here a few times. I love this place. The rooms are comfy, clean, and up to date. So many amenities, dining, movies, shopping, outdoor ice skating. The staff is pleasant and helpful, and a great full service gym on site. Everything is at your fingertips.

Stayed October 2012, traveled on business
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Ask nehamiah1jones about Courtyard by Marriott Silver Spring Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheryl B, General Manager at Courtyard by Marriott Silver Spring Downtown, responded to this review
November 27, 2012
I truly appreciate the great comments about our hotel, it's amenities and our team of associates. I am really pleased you were able t take advantage of our great location. I will pass along your thoughtful comments to our team, who will be encouraged by your remarks. We look forward to welcoming you back when your travels bring you to the Silver Spring area.
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Olympia, Washington
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Very nice hotel in Silver Spring!”
5 of 5 stars Reviewed October 24, 2012

We just stayed here for four days for a family wedding. The employees and front desk people could not have been nicer and more accommodating. This hotel is conveniently located and close to everything - a CVS, Whole Foods Market, the Metro, and many shops and restaurants. The local fitness club, which you could get to by taking the elevator to the 2nd floor, was excellent! It was very large and had all the same quality equipment as my fitness club at home. I would - and plan to stay here again in the future.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask elliedrum about Courtyard by Marriott Silver Spring Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheryl B, General Manager at Courtyard by Marriott Silver Spring Downtown, responded to this review
November 27, 2012
We truly appreciate your taking time to post your comments on Trip Advisor and are so pleased that you enjoyed the hotel, location and staff service while you were our guest. We hope to have you back the next time your visit brings you to the Silver Spring area.
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Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
“Horrible”
1 of 5 stars Reviewed October 17, 2012

I have stayed at many Marriots. This is by far my worst experience ever. The staff was rude, disorganized, and had horribly hygiene. The manager and the assistant manager are probably the worst management team I have ever seen. When I arrived the room was not ready, and I had to request towels because the bathroom had absoutley nothing in it, and it was a hassle just to do that. It was also dirty and the sheets looked like they had food or something on them.
I would not stay at this hotel again for free.
If you are coming to the Silver Spring area stay anywhere but here. Beware.

Room Tip: Do not stay at this hotel
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  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask luke a about Courtyard by Marriott Silver Spring Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheryl B, General Manager at Courtyard by Marriott Silver Spring Downtown, responded to this review
October 19, 2012
I'm sorry that you had such a horrible stay with us and would love the opportunity to speak with you regarding your experience. I am unaware of the details of your stay and it is very important to us that our guests are satisfied with their experience. Please feel free to call me at your convenience.
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Holland, PA
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
“Very Convenient Location, Easy Parking”
4 of 5 stars Reviewed October 8, 2012

We spent on night at the Courtyard in Silver Spring and were generally impressed. The hotel is located above the Washington Sports Club. Parking is a breeze. Just go to the 5th level of the adjoining parking deck and walk over an access bridge right to the reception area. (On weekends parking is FREE.)We got through reception smoothly and all our special requests were met.
The room was spacious with lots of counter space in the bathroom. Everything was clean and well maintained. We only had a couple of complaints. First, there was work being done on the parking deck that lasted until midnight. This was not the hotel's fault, but you may want to ask for a room facing the street. Second, the fitted sheets on both beds in the room refused to stay on the mattress. Either they were the wrong size or the beds were not made properly. We had to pull them back down a few times before they stayed in place and even then they came loose later in the night. Otherwise, we would stay here again.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Michael P about Courtyard by Marriott Silver Spring Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheryl B, General Manager at Courtyard by Marriott Silver Spring Downtown, responded to this review
October 11, 2012
Thank you for the nice review about our hotel. I'm glad to see you enjoyed our property and I hope you will stay with us again next time you are in the area. I appreciate you letting me know about the situation with the sheets. I'll get with our Executive Housekeeper and see if we can get that straightened out. We appreciate your business and look forward to welcoming you back as our guest.
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Monongahela, Pennsylvania
1 review
“nice hotel adn location, staff IS AWFUL, and ruined it”
2 of 5 stars Reviewed October 8, 2012

We travel ALOT and always use Marriot( Sprinhill suites most often) adn decided to go to Silver Spring to visit family and also to go see DC. We arrived adn were treated pretty awful from the start. The manager is very cocky and arrogant and does not want to address anyones question or concerns. The hotel itself was ok ( small rooms, no restaraunt, but a snack bar type area they call "the bistro"...nice outside area with a fire pit) the location was wonderful...but the staff is very miserable, unhelpful adn I will NOT be returning to this hotel ever, I suggest you look elsewhere because to me cusmer service is VERY important.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Heidi W about Courtyard by Marriott Silver Spring Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheryl B, General Manager at Courtyard by Marriott Silver Spring Downtown, responded to this review
October 11, 2012
I want to thank you for taking time to review our hotel. I apologize for the lack of service you received while a guest with us and would love the opportunity to speak with you directly about your stay. We strive to provide the very best service and accommodations in Silver Spring and we let you down and for that I am sorry. It is my hope that you when your travels bring you back to Silver Spring you will again give us an opportunity to provide you with a new first impression.
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Additional Information about Courtyard by Marriott Silver Spring Downtown

Also Known As:
Courtyard By Marriott Silver Spring Downtown Hotel
Courtyard By Marriott Silver Spring Downtown Hotel Silver Spring
Courtyard Silver Spring Downtown
Courtyard Silver Spring
Silver Spring Marriott
Silver Spring Courtyard
Address: 8506 Fenton Street, Silver Spring, MD 20878
Phone Number:
Region: United States > Maryland > Silver Spring
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotels in Silver Spring
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Courtyard hotel in Silver Spring, MD, is located in the middle of an exciting new mixed-use redevelopment project encompassing four city blocks in the heart of Downtown. This inside-the-beltway hotel offers everything you need to work and play, including free high-speed internet access, iPod docking stations, luxury bedding and an array of business services. Located just across the street from Discovery Communications' worldwide headquarters, this Silver Spring, Maryland, hotel is readily accessible by car and mass transit, and is recognized as a vibrant addition to the community. Guests will enjoy a bounty of retail, dining and entertainment opportunities- all within easy walking distance from our downtown Silver Spring hotel. Some of the major corporations and businesses nearby include the American Film Institute's Silver Theater, Round House Theatre, Discovery Communications, FDA, NOAA, Bethesda Naval Medical Center, and Walter Reed Hospital. We look forward to you welcoming you to our hotel suites in Silver Spring, Maryland ... more   less 
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