We booked this place after finding pretty solid online reviews. We were in town for a concert at The Fillmore and this hotel was one block away, which was ideal for us. The price was reasonable as well. As others have stated it is actually two hotels in one, why I have no clue. When you enter the main entrance you face the Hampton Inn front desk; you have to go down the hall and to the right of the elevators for the Homewood Suites desk. We arrived around noon and were pleased to find that our room was ready. The valet attendant on that Saturday afternoon didn't go out of his way to welcome us, but didn't ignore us. The young front desk clerk was friendly and promptly checked us in. She told us the hours breakfast would be served and location of pool and gym. Our room was on the 14th floor. It was nice to have well lit corridors with carpet and paint in decent shape. Our main goal was to drop off our luggage and walk to the concert. After a brief inspection of the room, mainly the bathroom we headed out. We returned around 4pm to rest for an hour or two. I pulled the comforter back only to find several hairs in the sheets-long and possibly arm or pubic hair; either way unacceptable, one was too many and there were at least six. Also, there were small stains on the sheets as if it could have been blood or makeup. I was furious, but not feeling very well, otherwise I would have requested an immediate room change, but just wasn't up to the hassle that would cause. We waited until we went back out for the evening and explained it to the less than enthusiastic young front desk male employee. I politely requested our sheets to be changed in our room while we were out. We returned from our concert around midnight and asked the valet guy who we could get to call us a cab. He directed us to the Hampton Inn desk clerk, which once he dialed the number, he handed us the phone; only to be put on hold due to high call volume. After many minutes we gave up. We walked outside and were able to hail a cab after a long cold wait; they aren't everywhere like in DC. When we returned to our room I wanted to check the condition of the sheets but was unable to due to the lamp on my side of the bed not working. At this point, we were exhausted and hoped that housekeeping made a huge effort to ensure clean linens. Overall, the room appeared clean. There was a bit of wear on all wood furnishings; a stained and a torn lampshade; and a few stains on the carpet. The bath towels could use updating. Some were spotless white and others old and gray tinged. The bed linens were very wrinkled and did not have the fresh laundered/bleach scent. The bed was not uncomfortable, but when sitting at the edge it sagged a great deal; definitely not firm. The bathroom seemed very clean, with plenty of counter space, but too dimly lit to see to put on makeup. The kitchen/living area was poorly lit as well, but was perfect for eating our late night meal. A bonus-fridge and microwave, which many hotels are doing away with. The following day at check out, we had texted the valet service 15 minutes prior to leaving our room. Our car was not out front and he said he never got the text, though the number used was correct. That wasn't a big issue, as he immediately went to get our car and apologized. With the exception of the young girl at check in on Saturday, everyone else that day was lacking in customer service skills. We departed the following morning and everyone (the young front desk female, the two valet men and one housekeeping lady) were all pleasant, friendly and professional. If we had this type of service two days in a row I would have bumped up the rating a notch. The hotel is in a perfect location for access to downtown Silver Spring and an ideal spot for concert goers at The Fillmore. If you don’t mind taking your chances on what type of service you’ll receive from staff and can ignore the possibility of dirty sheets the price may make up for that. It wasn’t a horrible experience, but a disappointing one.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We are sorry we were not able to provide you with a better quality of service. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a great stay. Again, we sincerely apologize for the unacceptable level of service you received while you were here. We want you to know that we've addressed the necessary staff members to ensure that issues like these are not repeated.Thank you for your feedback and we hope you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.