Although I checked in as a Silver level member I was upgraded in the middle of my visit to Gold. When I made the hotel aware of this they gave me my complimentary 2 bottles of water the very next morning. The breakfast staff was very attentive as they went into the back room and got me 2 cans of soda in the morning as I am not a coffee drinker. After a few days of this they went back and got them for me before I even asked for it. This is 5 star service if I ever saw it. I would not hesitate for one second to recommend this hotel to anyone travelling in the Silver Spring area and would stay here again in a heartbeat.